MAËLYS Reviews 2,837

The double charge you and then will not give you a refund! Horrible customer service.

I ordered the Be Tight for my stretch marks, I wasn't really impressed with it considering the
Cost and size not to mention all the hype about their products...
Yes like everyone I too want a quick body redo just like you see in the adds...But real life yes it boosts self confidence and gives us a feeling of hope or control to reach our goals...Yes I didnt realize I was put on a subscription until it said they tried to charge me, but I keep my cards locked up, and got my subscription canceled...If I decide to buy again I will definitely go with my first choice of the Line with the Get Dreamy because it works faster

DO NOT BUY FROM MAELYS. This company is an absolute nightmare and I genuinely cannot believe they are allowed to operate like this. I purchased TWO products from them and had one of the most disgusting skin reactions I have ever experienced in my life. I have never reacted to skincare/body products like this before, and it was honestly alarming.

The second I realized what their products were doing to my skin, I reached out for a return within the trial period only for them to refuse to give me an actual refund. Instead, they offered me STORE CREDIT. For what exactly?? Why on earth would I want credit to buy MORE garbage?

At that point I was beyond disgusted. It honestly makes me question the quality and safety of what they are selling. The entire experience left me wondering if they are recycling returned products or cutting corners somewhere because NO legitimate skincare company should be causing reactions like that and then refusing accountability when customers complain.

And don’t even get me started on their “customer service,” if you can even call it that. It is nothing but useless AI-generated copy-and-paste nonsense on repeat. Every response is automated, cold, and completely unhelpful. No real person. No real assistance. No actual care for customers whatsoever. Just the same robotic nonsense over and over while they dodge responsibility.

This company clearly cares more about keeping your money than customer safety or satisfaction. Their products are trash, their customer service is trash, and their refund policy is shady and predatory. I will NEVER buy from them again and I will be warning everyone I know to stay far away from this company.

Save your skin, save your money, and buy from literally anywhere else.

I'm very disappointed in the buy now, pay later process.
They say it's a hold on your account, and it's literally a hold but the consumer does not have access to the 125.00 and it does reflect on the bank statement. Once you return, the hold is released, and then the money is once again available, which is essentially a purchase. I will not buy products from Maely's again.

This company is extremely misleading ,buyer beware.
I signed up for their “try before you buy” offer for GET-DREAMY, and not only did the product do absolutely nothing, but my cart was automatically loaded with additional “free gift” items that I never selected or wanted.
Here’s the catch: those “free gifts” aren’t really free. When I reached out (literally ONE day outside the trial window), I made it clear I was not asking for a refund on the main product — only the unused, unopened items that were added without my consent.
They refused. No flexibility, no accountability, just copy-and-paste policy responses.
So to be clear:
They can add items to your cart without you actively choosing them, but once you’re outside their strict window (even by a day), you’re stuck paying for everything.. even things you never wanted or used.
That’s not customer service, that’s a trap.
Save your money and avoid the headache.

I made an order and 2 hours later cancelled. They will not allow me to cancel even though they have not shipped anything as yet but they already charged my account. I have to wait on them to ship and return their products by a certain time. Even Amazon allows you to cancel orders that are not shipped and they are bigger this company. Very shady.

The customer service representative was very helpful. Solve my problem and even sent follow up emails after to make sure everything was OK.

I had the try before you buy products -which you have 21 days to use it to decide if you want it. After 2 weeks I saw no difference and sent it back. I used the label they sent me and put everything back in the same box that they shipped to me. I realized a few weeks later that they charged me $138.00. I emailed them and they said that I didn't use their label - which I did use! On their website it says Money Back Guarantee! -don't believe them! The product doesn't work and they won't give you your money back!

Of coarse I was skeptical. But I gave it a try anyway. I bought get dreamy and now I'm addicted. It smells so nice and there was a bonus I didn't expect. I had some stretch marks, they faded I can hardly see them. May tummy is tighter,and I had some age spots. All gone. I took a chance on this product and I'm so glad I did. I bought this on repeat monthly,I think I'll keep it that way. Love this product can't wait to try others

I like the feel of the creme. It does not have heavy smell and I can feel a slight heating when I use the product. It lasts a long time too, just a little is needed. Works better when using with a thermal built. A bit pricey

Purchased the Get-Dreamy with a promotional try before you buy $5. I used it and it did nothing so I planned on returning it before my time was up to do so. Before I could even do that, I noticed my credit card had been charged for $125. I emailed the company and was told I was charged because I went past my time window of returning it, yet I never received any kind of email or notification of any kind asking me if I was going to return. I specifically asked in the email to cancel any type of subscription I have so if I get charged again, I’m gonna have to dispute my credit card. I should’ve known better than to fall for this scam but because this is a pretty well-known namebrand, I thought I would try it. Regrets!

I hate this company it’s been HELL dealing with them! I did the trial just wanted to try the get dreamy body cream, but they bully you into trying over 200.00 worth of other stuff. I inquired about returning all the other stuff I really didn’t want. And was offers 20% off to keep it! Well they charged my main bank account the full amount of 239.00. Since I used PayPal so this morning I have a 160.50 charge from them on PayPal! They charged both accounts for shipping also! I am a widow on survivors benefits I cannot afford their B.S. signed DONT DO IT!

Purchased this product on the trial period. First of all they didn't tell me they were going to put a hold on the full amount. I returned it within the time frame, and I have not received my refund yet. I didn't see any difference with the product Get Dreamy. The smell is terrible and it gave me a rash
I would not recommend this product to anybody.

Feels like it's doing good, but it's not like the ads at all. All products feel the same. Just different consistency that tingles
It isn't BAD, but it isn't a different product needed for EVRY BODY PART separately! And so expensive. They use desperate people on the ads and lie. That's pathetic. The product is ok. If it was regular priced and made into an all over body (1 product,) at least all the tingly ones. So all but be dreamy is the same. Just more $ w a diff bodypart and consistency and color

If I could give it 0 stars I would! I didn’t see any changes, and I’ve been using consistently for a month. It smells nice but that’s it.
I did sign up for the try before you buy and since I was 24 hours over the purchase date, I wasn’t allowed to return for refund. Not very customer service of them if you ask me.

I have ordered the products i didn’t receive them but money has been deducted from my account i want to cancel subscription so i dont want any further charges on my account

I was going to try the 'try before you buy'" option but they want to put a hold on your bank account for the entire price! That is not try before you buy. And it's too bad because I really wanted to try their products. Why couldn't they make like a $20 hold. You can't use your money until the company releases the hold. I get paid at the beginning of the month and just frankly don't have close to $107 to put a hold on. Super frustrating. I guess it wasn't meant to be...

It is a scam. They do not refund your money. I canceled a week before the TBYB period ended and they would not refund my money. There are products iut there that work way better for half the price.

If i could give zero i would. First off just wanted to try the perfume cuz of a hype ad i saw. WASTE lame no discernible notes whatsoever. Ok and sent crap i didnt want with it. THEN tried to cancel within the 21 days, they said I got it TWO WEEKS before I did. Would not ever trust try before you buy. They should call it "stuck with our crap products". So bad. So so grimey. Beware. Oh and Maellys DONT BOTHER WITH YOUR BOGUS INSINCERE BS APOLOGY. DO BETTER. of course I did get the phoney apology I had ALREADY dealt with customer disservice so no, that won't work. +

Be careful! They advertise that you can try for free for 21 days and you only have to pay shipping. As soon as I placed my order, they charged me for the shipping PLUS the cost of the product. Total scam!