Made Personally Reviews 

225
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally very pleased with the products, often highlighting their excellent quality, soft materials, and vibrant designs. Many also appreciate the personalized options and the attention to detail in the designs. However, some people were dissatisfied with customer service, reporting poor communication and unhelpful responses when issues arose. Many also experienced significant delivery delays, with orders arriving much later than expected or not at all, especially for time-sensitive items. Additionally, a few customers received incorrect or faulty products, such as items breaking quickly or being the wrong color.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many customers expressing delight... See more

Order

Customers had ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing and excellent quality of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers praising the outstanding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order wo... See more

Rated 4 out of 5 stars

Only giving this 4 stars at the moment as I haven’t seen the product yet (I will write another one when it arrives in a couple days) BUT Exceptional customer service. I messaged the company about a... See more

Rated 3 out of 5 stars

Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I co... See more

Rated 5 out of 5 stars

I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great siz... See more


3.7

Average

TrustScore 3.5 out of 5

225 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(225)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Gorgeous T Shirt

Absolutely amazing company to buy from.
I bought 2 gorgeous personalised t shirts for my Grandaughter who loves Monster High! This company has it all. Choice, quality, great prices & customer service.
Definitely buy from here you will definitely be happy with your purchases :):)
Ive 4 grandchildren so will be back soon for my next purchase for one of my 6 year old granddaughters birthday gifts!

PS Customer service is second to none & is an actual person with this being a small personal business.
Ask any questions or get personalised advice or support etc

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Nice quality

Nice quality, arrived with specified time and the little girl had a tantrum when asked to take them off in the morning to put her birthday dress on. All round success.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

Complete con

Complete con. Made order which was due to be delivered via tracked package by April 16th. Still nothing by April 23rd. Tried contacting seller but have had no reply, now I have to try and get my money back via payment method. DO JOT BUY FROM THEM!!!!

7 April 2025
Unprompted review
Made Personally logo

Reply from Made Personally

Hi Richard - It's a real shame to see you have left a 1* review. As you know, you contacted for the first time since ordering on Saturday 19th over the bank holiday weekend. Having not yet had a reply by Wednesday (only the 2nd working day after your email) you sent a WhatsApp. Having recognised that you emailed over the bank holiday weekend, which I hadn't yet had the opportunity to respond to - I ensured to reply immediately, within 1 minute in fact, to provide you with an update.

Following this, you then submitted this review which unfortunately contains misinformation - as you have had a response. With regards to the dates, I'm afraid you have misunderstood the information you had been provided. Your order was not due to be delivered by the 16th nor was you ever informed this. Your order did have an estimate dispatch window, which as all items are made to order is an estimate - not a guarantee.

I provided an update to you about your order this morning - but following your review, deformation and note that you will be opening a chargeback - I have gone ahead and issued and cancelled the order and submitted a refund.

Kind Regards

Rated 5 out of 5 stars

Delighted

I was really happy with the quality of the product and how good it looked. There wasn't a long wait either which was ideal. My wee boy will absolutely love the personalised pyjamas!

7 April 2025
Unprompted review
Rated 2 out of 5 stars

Improvement needed in customer service

Initially the customer service was great when I was enquiring about personalised pj’s as a Christmas gift, she went above and beyond to find what I needed and even made bespoke sets for me when she didn’t stick the sizes I needed. However, once the order was placed it all went downhill. I confirmed the orders via WhatsApp on 27th Nov after extensive conversations about what I wanted, and when she replied on 29th Nov I placed the order on the website as she instructed (what with it being bespoke). I doubled up on the detailed… both on the order itself, and on WhatsApp to make sure it was completely clear. I specified that I needed them before 21st December which she said would be fine, she said she aimed for 1-2 weeks. 2 weeks later on 13th December after hearing nothing I chased up the progress and was told they’d be printed the following week. I finally received them on 20th December, 3 weeks after ordering, just in time, but disappointingly the personalisation was missed off and obviously it was too late to do anything about it by that point. I messaged on WhatsApp immediately, but received no response, so sent a further message later that day but still received no response. I chased a response on 3rd Jan, still polite and even sent a ‘Happy New Year’ but again no reply! Chased again on 14th Jan with a complaint this time, and finally received a response in which she apologised but was full of excuses (a pattern I’m noticing when she replies to negative reviews!). I replied again on 23rd Jan saying that I understand she’s running the business alone and it’s a busy time of year, but regardless of that it is a business she’s running and if an order is incorrect it ought to be compensated in some way, I said I didn’t expect a full refund as I like to support small businesses but a gesture like a refund of shipping costs or a discount off of the item would be a nice gesture, but guess what… I received no reply!!! So all in all, great customer service prior to ordering, and awful customer service when something goes wrong, and this is, in my opinion, when you really see the true colours of a business… things will sometimes goes wrong, people make mistakes, it’s how those mistakes are dealt with that matters and unfortunately it seems they’re not dealt with well at the moment. I’m not saying I wouldn’t order again, the products are great and I like to support small businesses, but my expectations of the customer service would be low unfortunately.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding and Personal 50th Birthday Cruise T-Shirts

50th Birthday t-shirts for a group of 9 people, age ranges from 8 to 53 yrs of age. Each t-shirts slightly unique to each person, all carefully adapted and printed in the highest quality with perfect attention to detail. Victoria was outstanding in her customer service and engagement, designs altered, updated and delivered above and beyond my expectations. All the t-shirts were worn with pride and stood out both in quality and their unique designs. I will definitely be ordering from Made Personally again and can not recommend the product and customer service highly enough. Thank you for giving my 50th Birthday that extra sparkle x

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience 😀

Absolutely gorgeous pyjamas and such good quality. I will definitely be ordering from this lovely company again. So helpful aswell when I have contacted them, they couldn't have been more helpful. Perfect personalised pyjamas.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect PJ for birthday

Excellent company. The owner is approachable and very helpful to accommodate. The pjs are excellent quality and the have washed up well so far. I would definitely recommend them.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Top quality

Product arrived in the set time scale, no issues at all, pjs are such a nice thick cotton material such high quality, print is amazing. Can't wait for little one to wear at end of month.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

Took a while to come due to supplier issues but well worth the wait!! Customer service was great and my queries were replied to straight away. Would highly recommend

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Glad I found Made Personally

Glad I found Made Personally, I wanted to have a matching Disney jumper for myself, my girlfriend and her daughter for our first holiday away. The jumpers came out amazingly and fast delivery. I’d definitely recommend and use again in the future

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, communication was great and the quality of the item is so soft and looks beautiful, excited to see my daughters face when she sees them xx

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality products

Ordered the frozen when I wake up I'll be 4 pyjamas for my daughter and I love them. Delivery was quick, quality is amazing and I will 100% be ordering again. Could not be any happier :)

21 January 2025
Unprompted review
Rated 5 out of 5 stars

t-shirt and pjs

Ordered a t-shirt and pjs for my niece. Had a message explaining issues with getting the pjs so they offered an alternative and delivered all of the order on time. The fit of both items is great, my niece loves them.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly made hoodies

The hoodies I ordered are amazing and even with a slight blip with Royal Mail Owner was always available to check tracking and update me when she could :)
Thank you so much for such a great item 🥰

28 January 2025
Unprompted review

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