Made Personally Reviews 

225
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent quality of the products, including personalized items like pyjamas and t-shirts. Many reviewers are delighted with the beautiful designs and the overall value these items provide. However, some customers experienced significant delays with their orders, sometimes missing important dates like birthdays. A few people also reported issues with communication, including unresponsiveness or brief replies when chasing orders. Conversely, many others received their orders quickly and appreciated prompt responses to their queries.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing delight over personalized... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing significant frustration over delayed or... See more

Quality

Customers had positive experiences with quality, with many reviewers describing items as "amazing,"... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing frustration over... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order wo... See more

Rated 4 out of 5 stars

Only giving this 4 stars at the moment as I haven’t seen the product yet (I will write another one when it arrives in a couple days) BUT Exceptional customer service. I messaged the company about a... See more

Rated 3 out of 5 stars

Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I co... See more

Rated 5 out of 5 stars

Perfect gift for my niece who is absolutely mad about K-Pop Demon Hunters. Lovely quality and colour, great fit, she was thrilled. Arrived in good time for Christmas and the seller responded quickly t... See more


3.7

Average

TrustScore 3.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(225)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered fridge magnet

Ordered fridge magnet, communication was poor and abrupt. When magnet arrived it was poor quality and poor recording of the song. I shall not be buying from this company again and look for a better quality one elsewhere.

1 June 2026
Unprompted review
Made Personally logo

Reply from Made Personally

Good morning,

It's disappointing to read your 1* review and that you are not happy with your order. It's disappointing also to read this in a review given that that you have unfortunately not reached out to make me aware of any concerns with quality of the product.

With regards to the communication as you will know you sent a message out of hours on the evening of 26/05 - to which you received an auto reply to advise responses would be sent in working hours and usually within 48 hours. You then chased less than 24 hours later on the afternoon of 27/05 which I ensured to reply within just a few minutes. Your message was looking to clarify how to share artwork for your order - which was then shared in WhatsApp and another response sent within an hour to confirm this was received.

You would have received an order confirmation by email after ordering. Your order had an estimate dispatch of by 02/06 and subsequently dispatched on 03/06. You would have received a dispatch email to confirm, including the tracking details and SMS/email updates from Royal Mail regarding delivery. I'm afraid I wouldn't constitute this as poor communication.

With regards to the product quality of the item you ordered, which was a musical fridge magnet. The item is loaded with an full bitrate MP3 of your chosen song/track. The item is a novelty gift and of course will not output the same quality as a purpose built music player device. Given that the item is a fridge magnet it contains a relatively light weight single 2W speaker. This is fairly standard for music fridge magnet of the price purchased.

If you require any further assistance please do reach out.

Kind Regards

Rated 5 out of 5 stars

Amazing birthday pyjamas!

This company went above and beyond to help me solve a matter that was completely my fault. She replied quickly to messages and offered me a kind gesture which I greatly took. She designed a picture I asked for on the birthday pyjamas and they came exactly how I wanted them Perfect! The quality of the pjs are wonderful too. I would greatly recommend this company and will be definitely be buying again! Thank you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality T-shirt, love love loved!

Fantastic quality T-shirt, with generous sizing.
Very happy with the personalised print on the t-shirt.
Wonderful communications during the process.
I wish this small company lots of luck, and highly recommend their excellent product and service.
Thank you!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely made up with the T-shirts I…

Absolutely made up with the T-shirts I ordered, I needed 15 and within the week I received them, great communication throughout I deffo will be ordering again, and telling family and friends. Thank you so much 😊

29 May 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order and which was given a…

I placed an order and which was given a delivery date of 18-20 May. It is now 28th May and I have still not received my order. I expressed my concern throughout and was apologised to several times but with no action . Still waiting for refund or product. Avoid at all costs

28 May 2026
Unprompted review
Made Personally logo

Reply from Made Personally

Hi Dan,

I am truly sorry again that the estimated dispatch window for your order had been extended. As a small business creating made-to-order items, occasionally unexpected processing delays can be experienced, and I sincerely apologise for the inconvenience this caused.

I understand you had a strict deadline for receiving your item and as such requested a refund if the order could not arrive in time, I of course honoured that request.

A full refund was processed on my side yesterday evening, before this review was posted and an automated confirmation email was sent to you immediately. Please note that while the refund has been completed on our system, standard bank processing times mean it can take a few working days for the funds to clear into your account.

Kind Regards

Rated 1 out of 5 stars

I purchased two tops in the bank…

I purchased two tops in the bank holiday sale later in the evening and added an additional promotional code that got accepted but was refunded.

I had already put my phone down for the night so didn’t see I had been refunded resulting in me missing out on this deal.

When I messaged made personally she said she’d refunded because the promotional code was “invalid” although if this was the case it should NOT of been accepted.

I thought this was unacceptable and she should’ve at least still honoured the original sale to me but instead she only rectified the situation for herself.

26 May 2026
Unprompted review
Made Personally logo

Reply from Made Personally

Hi Jodie,

I always strive to be transparent, so I would like to clarify this matter.

During my Bank Holiday event, the items you selected were already heavily discounted at 60% off. At checkout, an expired and unadvertised promotional code from a previous campaign was applied, stacking the discount to a level that resulted in the items selling for significantly below their raw material and manufacturing cost.

As an independent, made-to-order business, I simply cannot fulfill orders at a financial loss. Therefore, your order—along with a duplicate order you placed in error—was cancelled and refunded in full within 15 minutes of the orders being placed. An email was also sent to the address provided on the order to notify you of this cancellation.

Regarding your concern about missing out on the deal: when you contacted us the following day to dispute the refund, the Bank Holiday 60% off sale was still fully active. You were entirely free to place a new order at the correct, heavily discounted sale price at any point during our correspondence.

Like any business, I reserve the right to cancel orders where invalid or unauthorized promotional codes have been applied, and as such I consider this matter resolved.

Kind Regards

Rated 5 out of 5 stars

Excellent quality and price

The family t shirts I ordered were of excellent quality at a very good price
I ordered them a bit late before our family holiday to Disney World and the company went out of their way to get them to me in time, replying very promptly to my enquiries. I would definitely recommend them to anyone.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I wanted some personalised pyjamas for my little boy turning 5 and took to google. I came across Made Personally and began looking through their page. There were so many options to choose from but as my little one loves Mario, I opted for the personalised Mario pyjamas in block red along with a personalised Mickey Mouse top that he could wear on his birthday.

After placing my order, I received an email stating that the block red wasnt available due to an issue sourcing from the supplier and was given striped red as an alternative. I am so glad the block red was unavailable as the striped red was absolutely lovely and overall the pyjamas and top are extremely good quality.

Delivery was quick (despite me leaving my order until last minute). Definitely reccomend and will definitely be ordering again. Thank you :)

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!!
My order was the incorrect design, arrives dirty. When I contacted the seller - she wanted me to pay for the return even though it was her fault.

After I went back & argued this I got ignored. I had to go through PayPal to get my money back!

Awful quality! & customer service

5 May 2026
Unprompted review
Made Personally logo

Reply from Made Personally

Hi Megan - Thank you for taking the time to leave feedback. I must, however, clarify the facts regarding this transaction.

I acknowledge that the incorrect design variation of your chosen theme was mistakenly printed, though your requested personalisation was applied perfectly.

I entirely refute the claim that the item arrived dirty. Every single item is reviewed strictly after printing and before packing for dispatch, and your order absolutely did not leave my workspace in a "dirty" condition. I have reviewed the photo's you have shared and this also does not show the item is dirty.

Regarding the return, I requested on 14/05 that you send the item back to me so I could resolve the issue. To date, this request has been ignored. As clearly outlined in my Terms & Conditions and Returns Policy—which all customers must read and accept at checkout—I unfortunately cannot provide free return shipping labels.

I am always willing to work with my customers to resolve genuine issues, but this requires cooperation and adherence to my store policies. This information and evidence to support, has been provided back to PayPal in response to the claim that has been opened.

If you do wish to return the item I am of course happy to resolve this with you.

Kind Regards

Rated 1 out of 5 stars

Seller ignores all messages

They responded to one message saying my order was in print then when I chased it as the estimated time had gone over and I never heard from them I sent 3 more messages all ignored them requested a refund which was done immediately again message ignored no explanation no apology nothing! Communication is clearly not there strong point won’t be using again!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Made personally has gone absolutely…

Made personally has gone absolutely above and beyond to create the most perfect tshirts for me and my family for our upcoming holiday to scatter my grandads ashes in Spain. From beginning to end, the customer care was absolutely outstanding and really took time and effort for such a special request. I cannot recommend enough, if you need any clothing personalised or printed, Made Personally is the place to go!! Thank you!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service even though it was my fault

I placed an order and didn't read the dispatch dates information. My order would have arrived much later than when I needed it for. I got in touch and explained and they very kindly got my order ready in days and posted it for me so I had it in time. I was so greatful for their quick and prompt service. I felt valued as a customer. They even upgraded my delivery for free to make sure I received my order in time even though I had only paid for the standard delivery. They went above and beyond for me. They kept me informed at every stage. I highly recommend them and will most certainly be using them again. Excellent service and communication from them.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Kpop personalised t shirt

I ordered a K-pop t shirt for my three year old granddaughter. I couldn’t get her size in high street shops .
For less than high street we’re charging I got a personalised t shirt . She absolutely loved it and even wore it for her nursery pictures.
Great quality and price .

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website

Found the website with a quick google search. Good selection of items available. Items ordered and came within the time frame. Items were a lovely good quality and had great communication with the seller. Thanks again

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company. I placed an on 6th January, I’m still waiting for the order despite it stating the estimated delivery being 14th-22nd January. I’ve emailed several times, the first few I was told they’re a small company and my order will dispatched soon. I emailed again saying if the order couldn’t be fulfilled, could I have a refund. No response. Sent another chaser email, no response. Don’t take the risk, I would order elsewhere.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely t-shirt at a great price!

The t-shirt I ordered is exactly what I wanted. The colour is lovely & the printing is perfect & what a great price for such a good quality t-shirt. It is for my granddaughter's birthday, she is going to love it. I would definitely recommend Made Personally

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I can't even express in words how much…

I can't even express in words how much love I have for this small business. She made a dress for me at the very last minute and saved my daughters kpop party. After being let down by another business on etsy, this lady went out of her way, spending time and money, just to make sure my daughter had a dress to wear for her party. The quality is unreal, the dress is spectacular and the customer service is next to none. Im so happy and greatful. Thank you again lovely xxx

25 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look