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Madeingift.com Reviews 6,845

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 3 out of 5 stars

The product was really good but their assistance was horrible! I bought it and realized that my boyfriend wouldn’t be able to get it because he would be at work, at the same day I sent an message aski... See more

Rated 5 out of 5 stars

I've ordered several things from them throughout the years and never had a problem. The personalization in easy to make, the materials and print are good, just like the photos. I've ordered t-shirts,... See more

Rated 1 out of 5 stars

Ridiculous! If i could give a ZERO start i would I ordered a red personalised blanket with photos and text. What I received was a tiny, thin WHITE blanket with no text, extremely badly sewn and n... See more

Rated 5 out of 5 stars

I ordered two teddies holding personalised photos in a heart-shaped frame. Uploading the JPEG files was easy, as was adjusting their position within the heart shape. The quality of the pictures wasn't... See more

Company details

  1. Gift Shop
  2. Custom T-Shirt Store
  3. Decoration and Interior Design Store

Written by the company

At Madeingift.com, we have been dedicated to home-delivered breakfasts and personalized gifts for more than 20 years. Over this time, we’ve learned that the most important part isn’t just the product itself, but the emotion it creates when someone receives it. That’s why we love being part of people’s lives, helping them choose the right surprise for the perfect moment: a birthday, an anniversary, a wedding, the arrival of a baby, or simply a “just because.” Our catalog is enormous, with over 15,000 different products designed for all kinds of tastes and occasions. Many of them have been designed and created by us from scratch, with great attention to detail, while countless other ideas were born from the requests of imaginative customers who wanted something truly unique. This constant collaboration has allowed us to grow and to offer original gift options that never fail to surprise. Another key part of who we are is speed. We know that, in many cases, timing is everything. That’s why we provide super-fast delivery: your gift can reach any point in Spain in less than 24 hours, carefully packaged and ready to delight. And if your surprise has to travel across borders, we also deliver throughout Europe in just a couple of days, always maintaining the same level of quality, care, and attention that defines Madeingift.com.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Spotify photo gift was really poor…

Spotify photo gift was really poor quality. The photographer was really badly printed with lines going through it. The photo was just glued to the back rather than inside the. Also the sides were roughly cut and not see through.

16 February 2023
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Reply from Madeingift.com

Hello, thank you so much for your feedback. Please send us an email at mail@madeingift.com with a photo of the product and our customer service team might be able to help you out. Have a great day.

Rated 5 out of 5 stars

The gift turned out rlly cute

The gift turned out rlly cute. However the pic is pixakized. Also one imp note is that during my purchase process there was no reference to Dhl and u didn’t give me a tracking number or estimated delivery date until I asked for one.

16 February 2023
Rated 5 out of 5 stars

Absolutely excellent service!

Absolutely excellent service!! I ordered the photo/Lego tile & a personalized tobleeone and the quality of both was better than I imagined! Great service, quick delivery & quality products - highly recommend!

9 February 2023
Rated 3 out of 5 stars

Delivery

Delivery was very complicated and I ended up picking it up myself.

13 February 2023
Unprompted review
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Reply from Madeingift.com

Hello, thank you so much for your feedback. Please send us an email at mail@madeingift.com and explain what the problem with delivery was. Our customer service team might be able to help you out. Have a great day.

Rated 3 out of 5 stars

Mixed emotions

I really liked the friendly lady from the customer service who helped me out with my order and payment. What I didn't like very much was that the lego bricks shined through the photo in the front. The example picture didn't have that...

15 February 2023
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Reply from Madeingift.com

Hello, thank you so much for your feedback. Please send us an email at mail@madeingift.com with a photo of the product and our customer service team might be able to help you out. Have a great day.

Rated 5 out of 5 stars

Lovely food hamper great customer service

I ordered a hamper from the UK to be delivered to my husband in Portugal for his 50th birthday.
The hamper was fabulous, but unfortunately one glass jar had broken. I contacted customer service and they sent another hamper out straight away..
I’ve given a five star review because we were very happy with the hamper and the customer service was fantastic. Can’t recommend highly enough

6 February 2023
Unprompted review
Rated 1 out of 5 stars

Terrible product and no accountability

I bought a matt of them and it looks nothing like what they have on the website. The names on the matt are almost unreadable, and the characters are faded and look terrible. When I contacted customer service about it, they said ( Concerning the doormate, the photo of the site is a photo made in a photographic studio, and it can therefore appear different.
Please note that the colour of the base of the doormat, in coconut fibre, can condition the impression of the characters) so they lie about what they can provide. If they showed a real picture of what the product really looked like I would of never purchased it. Then they said as a commercial gesture they would give me a new one with no guarantee on how it would look on my next order. Next order ????. They want more purchases to fix their mistake. Do not buy a matt from them. It looks terrible, and they don't care once they make money . If I could give lower than 1 star, I would.

Response:

As I said, there is no accountability. The doormat you sent me looks nothing like the one you sell. Why don't you put pictures of how they would really turn out on your website rather than the fake ones you can't make. I wish trustpilot let you put up photo's, then people would see the crap you sell. Stay away from this website.

10 February 2023
Unprompted review
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Reply from Madeingift.com

Hello,
thanks for you comment.
We apologize about your order. However we checked your product and it hadn't any default.
We accepted to send another doormat in the next order as a commercial gesture, not because of a specific default.
Warm regards

Rated 2 out of 5 stars

The heart itself was ok

The heart itself was ok. The heart photo supplied to go onto it didn’t fit the shape of the heart. Whichever way it was cut, there was two gaps of glass and you can see it doesn’t fit properly.

3 February 2023
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Reply from Madeingift.com

Hello, thank you very much for your feedback. We only make the product. You can personalise and modify the picture on the heart-shaped product however you like. Have a nice day.

Rated 3 out of 5 stars

Its all right

quality of pillow was not that great but the print quality turned out to be really nice.

1 February 2023
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Reply from Madeingift.com

Hello, thank you very much for your review. Unfortunately, we don´t have much influence over the feel of a pillow, but I am glad you liked the print.

Rated 5 out of 5 stars

Extremely impressed!

I don't know how to express how impressed I am with the service. The price for 25 mugs was very reasonable. The shipping was incredibly fast! The software interface on the site was easy to use, and the finished product is amazing! The mugs are gifts and they come in individual boxes. To say I am impressed is an understatement. I highly recommend Madeingift.com

8 February 2023
Unprompted review
Rated 3 out of 5 stars

I ordered a gift however I’m not able…

I ordered a gift however I’m not able to track my order. I didn’t receive a tracking email or any info on delivery. Very disappointed

8 February 2023
Unprompted review
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Reply from Madeingift.com

Hello, thank you very much for your feedback. Normally we send the tracking information out automatically. Please contact our customer service at mail@madeingift.com and we can send you your tracking number. Have a nice day.

Rated 1 out of 5 stars

Haven't received this item

Haven't received this item. Won't be ordering from here again.

29 January 2023
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Reply from Madeingift.com

Hello, thank you very much for your review. We are sorry for your inconvenience, and we will contact you shortly to find a solution. Kind regards,

Rated 5 out of 5 stars

Highly recommended!

Thank you for the amazing job you do! Very easy to use the website, great quality products, fast delivery. Highly recommended. You have a loyal customer here.
Andreea

27 January 2023

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