Madebyjessica Reviews 

711
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 705 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the pleasant fabrics and lovely designs of several items, finding them comfortable to wear daily. Many people also mentioned that certain garments fit well, arrive promptly, and match their expectations for everyday wear. Some reviewers were not happy with the quality of the materials, noting that the delivered items did not match the website photos at all. Customers frequently reported that requesting a refund or handling returns was extremely difficult, often resulting in high international shipping costs and poor communication. People experienced long delivery waits and felt very disappointed by the overall service when trying to resolve these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing strong disappointment over poor... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing severe disappointment over cheap... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Return policy

Users describe negative interactions with return_policy, noting that despite advertised free returns, the... See more

Refund

People report negative experiences with refund policies, describing processes as frustrating and extremely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nicely made shirt in bright sky blue colour. Too small for me unfortunately, refund requires me to ship back to Los Angeles (from UK) at £18.50

Rated 2 out of 5 stars

I ordered a dress on July 18th expecting it to be delivered well in time for a holiday on August 1st. Despite numerous emails no attempt had been made to expedite the delivery. If, as I’m reading her... See more

Rated 2 out of 5 stars

sorry Jessica but having previously left you a good review, i can’t avoid sharing my very poor experience with my purchase (which still hasn’t arrived). not sure if the courier is the problem or it... See more



Contact info

2.8

Average

TrustScore 3 out of 5

711 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(711)

708 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A dress for an August wedding

I loved the dress from the image. The delivery unfolded just as the notifications said. The dress fits like a glove and is just as the image. Not a jot of disappointment.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Even prettier in person

The dress looked even nicer in person than it did online. The fabric had a lovely flow to it and didn’t crease badly after sitting down for a few hours. I wore it to lunch with friends and received several compliments.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dress

I absolutely love the beautiful dress I ordered. The quality is amazing, the fit is perfect, and it’s even more stunning in person. You can really see the care and attention to detail that went into making it. I’m so happy with my purchase and will definitely be ordering again. Highly recommend!

7 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could give -zero star, scammers

Scammers. If I could give -zero star, it would be more than they deserve. The quality of the items were very poor, sizes are super large and AI must have been used for the pictures. Returned the items but the reimbursed with 1/4 the value, still £79 outstanding ......been chasing them for 3 months, they wanted pictures of the parcel = sent it, of the receipts = sent it of the delivered parcel = sent.....refund outstanding £79........scammers

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a linen style top and a pair…

I ordered a linen style top and a pair of relaxed trousers for an upcoming holiday. Both pieces felt light and comfortable without looking too casual. The trousers were slightly longer than expected but they worked perfectly with sandals.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I'd shop there again

Delivery not to long, quality ok, fitted perfectly. I had a discount code which due to a tech hitch did not go through which was unfortunate. I'd shop there again

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I'm watching for a 50%refund from this…

I'm watching for a 50%refund from this company, bought a solid brass letter box in November last year and now it's rusty contacted them and they asked me to review the company and they would give me my discount of 50%. When this has been completed I will come back and speak more about this company in more light thank you.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

The jacket has been perfect for those…

The jacket has been perfect for those in between weather days. It’s light enough to carry around but still adds a little warmth when the temperature drops. The pockets are smaller than I expected although that hasn’t stopped me wearing it regularly.

2 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look