Made.com Reviews 14,146

the worst store ever: bad quality, bad service = absolutely ridiculous! Do yourself a favor and don’t order here!

They wouldn’t issue a return and a refund without me having to go through a lot of unnecessary hustle. I ordered cushions, it turns out the actual size doesn’t match the product description on the website. Instead of running their internal investigation, they’re making me buy a tape that I don’t have and send them a photo as proof. What’s wrong with you guys, how about being a little more client-oriented? If you make a mistake, why would a customer have to go through all this trouble? I had to pay 10€ for delivery, now they’re asking 17€ for sending the package back. Please expedite the process from your side and refund me the price I paid for the package + delivery costs. Thanks.

We ordered a couch on made.com (NL), few days later it was delivered but the package was completely destroyed, I was not there but was told that the made.com delivery person literally dragged the 120kg package in the stairs and damaged the walls badly. The couch was of course damaged too, a full 3 centimeters hole was pocked on the velvet, as well as many other scratches.

I made claim to their service center which got rejected because the order was under my wife's name. They now refuse to respond stating that they offered us a voucher of 50Euros which we rejected. We want to return this couch and get full refund.

UPDATE: money is indeed refunded. But it took so much effort and explaining myself… still find it a pity because their products are very nice!

Pity. They do have nice products and was about to order some bigger pieces. But not anymore.
Customer service is a nightmare. Beware people!! You’ll never get your money back if you return something. My case:
I ordered a planter (back in January). Never recieved it. Instead, I got a lamp shade which I never ordered. They told me to retun the lamp shade (which I never ordered) and then I’ll get my money back. I did. So far, no money back. After many many —many— chats with customer service, it seems that they will only refund my money when the planter (which I never recieved!!!!) is returned. Ridiculous. They made a mistake in their delivery and I have to pay for it!!!! Out there is someone very happy with a planter that costs €150, while they paid €50 for a lamp shade. And me? -€150 and zero items.
MADE: do something please!!!!!

Sadly I've had a terrible experience with them. Their delivery company keep saying they have tried to deliver the chair I ordered but haven't. After days of this I tried to contact MADE with difficulty and they said it might have been lost in transit, no-one contacted me to tell me this.

I placed my first order in October 21..

Then after several very late communication on shipment information received it in March after 5 months!
OK if it would be worth the wait.

Then the delivery guy didn't unpack ( while instructions said they should)

Then I unpack a little and discover that the furniture is broken. Without even fully unpacking. so after 5 months of wait you receive a broken furtinure.

I contact and very quickly they could pick up.

Now it has been 3 weeks since the return, and they ask for my patience to refund because they are very slow in their logistics.
What kind of experience is this?
Very dissappointing and misuse of trust of clients

I bought a Kano bed with shelf:
- The bed was delivered after 18 weeks waiting time.
- The bed was advertised as 160cm wide, however only when you click on details of the bed you see that the matrass size is 140cm. From reviews I see that we were not the only one to make that mistake.
- When you put matrass against the shelf you have a 10cm gap at the foot end. So the design is such that you leave a gap between the matrass and the shelf.
- We had to drill an extra hole in the bed because the screw did not fit.

Customer service was not very helpful and replies with template texts. Sending the bed back costs 50 Euros.

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Dear Made, following your reply: I did share pictures of the hole that we had to drill out to put the bed together but I got no response on that. Also, the point is there is a big gap between the matrass and the shelf which is apparently the way it was designed but it doesnt clearly show on the advertised pictures. It's also not something you typically see, let's put differently not something I have seen with any other bed before. You indicate you dont have details, how can I share these with you for further follow-up?

Dreadful customer service. There is no customer service contact number; you cannot speak to anyone if something goes wrong. You can only text online or what’s app them. I was promised a manager would call me. They never did. I was told I would get a refund for a mistaken order. Twelve days later still no refund received although their website says refunds would be made within 3 days. Two items I ordered arrived badly damaged. No compensation offered. No date given for collection and return. Avoid this company at all costs; customer care, communication, reliability and integrity is devoid.

great quality furniture, we got a bed and a TV cabinet and are both great. Easy to put together as well. The delivery was a bit of a roller coaster for both but so be it.

Great service and quality. Highly recommended!

Second time I order from Made and second time I am very satisfied!
The lamps I ordered came much earlier than it was estimated on the site, their color matched perfectly what was on the site photos and they seem to be of good quality so far.
Very pleased!

Couch is beautiful and very comfortable. Came earlier than expected even.

Great service faster than anticipated and delivery staff very friendly and helpful.

I couldn't choose better... nicely done to the last detail... very good fabric... awesome colour... for a very nice price...

One of the plant pots I bought arrived broken. After contacting the support via WhatsApp I was immediately given 3 options: return the item and get the money back, return the item and receive another one or get a discount (partial money back).
Since I liked the pot a lot I went for the second option. I immediately received a PostNL label (cost free) to send the broken one back, and in 2 weeks I received a new pot at home.
Very fast and effective service!

Continuation of the delivery of my order not professional by Evri, one of the chair was faulty customer was very helpful to replace them, but the collection with DPD was a disaster, they came with no label or paperwork, took day off work !! Came back the day after another day off work and this they went to an alleyway door and they reported that there was nothing to collect. So still waiting for the 3rd attempt which cost me money what a nightmare...

Painful process of buying a sideboard. Ordered one in November 2021, 3 weeks later after waiting for this to be delivered, received an email saying ''Sorry we are cancelling your order''. Here is a refund''. Ordered the same sideboard month later, waited 3 months, only to receive it damaged. Contacted customer service, they have reordered another one to arrive in 12-14 weeks. Days later found the same sideboard in stock but in different colour, so wanted to get this one instead and not to wait another 12-14 weeks for other to arrive. Told it is impossible, only way is to cancel the old order and buy the other colour separately. But the new sideboard (the same one) is £176 more expensive to what I have paid in Nov. Plus there is delivery cost on top. They have also wanted to charge me for the pick up of the damaged one. Spent some time with customer service trying to find some solutions. Got £65 voucher but of of pocket now £120 as I ordered the new one fearing that it will run of of stock again and then I need to wait 12-14 weeks. All in all not great.

04.04. Update to this frustrating experience: Received new sideboard in the darker colour. The smell of it, strong paint smell after one week being out is still not fading. Contacted customer service to be told the item is probably faulty. 2 options given: replacement or refund. Been waiting for a sideboard since November so yes I want a replacement ! What annoys me the most if that you unpack the item to find out its faulty, you then need to repack it, which for the size and weight of this sideboard (around 75kg) its not easy and time consuming. I asked if the company that will pick it up can pack it for me, but of course it's not possible. So I will be now doing it 5th time, 3 x unpacking and 2 packing and lots of time wasted.
Honestly it is so frustrating! And what is the guarantee the next sideboard won't smell or be damaged? 0 % !!! I am sorry Made.com but your quality control is not on!

Bought a mattress from them, left a bad review as the quality was rubbish and it's given me a bad back. They left a 'please do get in touch with us to discuss further' response to my review. I emailed the email address provided, and received an auto response saying I need to get in touch via an 'authorised method'. I tried LiveChat and just got asked repeatedly what my issue was despite me explaining that they had asked me to contact them. Finally tried FB Messenger only to be told I was outside the 30 day window for returns - I wasn't attempting to return it! All I can conclude is the 'please contact us to discuss further' must be a standard response they give to any bad review to make it look like they care. Total waste of my time.

Update: I am sorry, but the response to this review just confirms the lack of customer service. What am I supposed to do with a FAQ page???
For your information I have already contacted customer service via whatsapp several times (no response) and via mail (the response was that the transport company will contact me within 10 days which never happened).
I want an immediate refund.
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I placed an order at the end of January, which has been stuck at the transport company Post NL ever since.
All my attempts to get help from customer service have failed since and I am forced to request a solution via a review. I would like to either receive the item or get my money back.