Madchad Reviews 

649
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptionally quick response times, friendly attitudes, and incredibly helpful assistance during product setups. People consistently note that the digital products work seamlessly and that the dedicated support team is always ready and willing to resolve any unexpected technical issues. However, some customers also noted frustrating experiences where support failed to resolve technical problems, closing tickets prematurely without providing effective solutions. A few reviewers experienced recurring issues with paid setup services and mentioned that unresolved game crashes or unhelpful agent replies left them deeply disappointed.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting fast responses and... See more

Service

People report positive experiences with service, frequently praising quick support, helpful setup assistance,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as reliable, experienced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was easy, straightforward, and honestly a lot better than I expected. The setup process is easy to do on your own, but their team is a huge help! Kitoko, my support assistant was not on... See more

Company replied

Rated 5 out of 5 stars

Great communication and web-site. Every product offered comes with clear and easy directions. I really like the installation service offered for those less tech savvy people. I highly recommend MadCha... See more

Company replied

Rated 5 out of 5 stars

The Customer Service is really where Madchad shines Kitoko is the goat and always helps with every problem . The Cheats themself also are very good I used arcane for a bit now and never had a ban. Ver... See more

Company replied

Rated 5 out of 5 stars

Their support bot is very advanced and helpful felt like I was talking to a real person at first. they are constantly doing giveaways that you dont have to join anything else but their discord to c... See more

Company replied


Company details

  1. Computer Software Store

Written by the company

Since 2019, MadChad has been providing gamers worldwide with premium, undetected cheats and spoofers designed for performance, safety, and ease of use. We specialize in HWID spoofers, private hacks, and DMA hardware, offering instant delivery, flexible license options, and 24/7 live support to ensure a smooth experience for every customer. Our mission is simple — to help gamers reach their full potential with tools that are secure, affordable, and continuously updated. Join thousands of players who trust MadChad for their gaming solutions — your advantage starts here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(649)

624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"the supervisor" was rude

"the supervisor" was rude. i had a problem that i didnt have the night before and they come into the ticket saying "you cant be serious with me" and "follow the damn guide" thats horrible customer service esp when thats the first thing you have to say when coming into a ticket

18 September 2026
Unprompted review
Madchad logo

Reply from Madchad

Hi,

We’re sorry to hear that you felt your interaction with our team was disrespectful. That is not the level of communication we expect from our staff, and we take feedback like this seriously.

We’ve reviewed the situation and understand that there was frustration on both sides. While our team is always here to help troubleshoot issues and guide customers through the appropriate steps, communication should remain professional and respectful throughout the process.

We appreciate you bringing this to our attention and will be addressing the interaction internally with the team member involved. Our goal is always to resolve issues efficiently while making sure our customers feel heard and treated with respect.

Thank you for the feedback.

Rated 5 out of 5 stars

great customer service

great customer service, as has all ur needs, easy to use and setup, but provides setup service which is a great perk with this cheat supplier

15 September 2026
Unprompted review
Madchad logo

Reply from Madchad

tyvm

Rated 5 out of 5 stars

Great experience repeat customer

Super easy checkout and fast delivery, quick support response time, and regularly updated log of when products are detected or updating

6 September 2026
Unprompted review
Madchad logo

Reply from Madchad

appreciate it

Rated 5 out of 5 stars

the best

been buying from them for years always good service and good products

6 September 2026
Unprompted review
Madchad logo

Reply from Madchad

thanks brother

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look