The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more
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At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Contact info
United Kingdom
- support@madammuse.co
- madammuse.co
No recent history of asking for reviews
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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Customer service very helpful thank you…
Customer service very helpful thank you and very happy with order
The bra is comfortable but flattens me out
The bra is comfortable but does flatten me out too much .
Lovely bra
Lovely bra. Great fit. Amazing support. Doesn’t ride up. Can wear all day and forget you have it on.
Perfect fit and very comfortable!
Perfect fit and very comfortable!
This is the first time I love my bra and definitely will get more colours.
AVOID THIS COMPANY
Bra does not fit
Trying to do a return and refund.
They keep sending long winded emails asking more questions trying to delay the process.
Avoid this company.
Took three weeks to arrive but over the…
Took three weeks to arrive but over the moon with my purchase.
Would deffinately recommend, so comfortable.
I found the fit good maybe a bit on the…
I found the fit good maybe a bit on the big side for me 34B . I bought M and it is loose in places. It looks nice but it makes me sweaty , which I have not experienced with any other bra.
So very disappointed after the hard…
So very disappointed after the hard sell from advertising. Took overly long for the product to arrive and despite my carefullly chosen sized order for me, did not fit properly. Cup fitting poor where I was slightly spilling out whilst the back size fitting well. Resigned them to a charity shop and gone to another company. Poor, poor, poor.
Truly a great bra
Truly a great bra! Supportive, so seamless and soft that I can’t even tell I am wearing a bra. Only thing I usually don’t go for is a push up bra and it does have a bit of a lifting effect, but it is very subtle so I don’t mind it given its comfort level.
Very comfilortabke to wear
Very comfilortabke to wear. Pleased with my purchase
Best bra ever!
Brilliant, comfortable fit. Probably the most comfortable bra ever!
Super comfortable
The bra is beautiful and so comfortable. I have ordered another but gone for medium as cup size in small just squashes ever so slightly!! Hoping the medium won’t be too big.
My only criticism is the length of time it took to arrive!
Terrible experience!
The sizing of the bras are inconsistent.
There’s nothing “jelly” about them..they are just stretchy bras with removable foam cups.
The customer service is terrible, they will try and get you to exchange your items then make you an offer of credit , then ghost you. I wouldn’t recommend this company at all!
It took a while to arrive but…
It took a while to arrive but pleasantly surprised with the fit of the bra. Luckily I chose the perfect size for me and I really like the leopard print colour.
Product is nice.Delivering times are to…
Product is nice.Delivering times are to long for me .Do not think to order from you anymore
Swayed by SM Ads
Swayed by SM Ads, when the bras eventually arrived the band was to big and cups too small. The fabric is soft with no visible lines under tops. Despite the website saying 60 Day fit perfect guarantee...exchange or get a full refund - well this translates as 100% store credit. (first time purchases) or a 30% refund and keep the product. Would not recommend.
Unsatisfied and Annoyed
I have ordered numerous bras from Madam Muse and they are always a Large. However, I received my strapless bra, that literally drops to my waist it is so big.
I have sent numerous emails requesting a solution/ refund/exchange...
Still NO reply from them.
Quick to take your money, but not very quick to attend to a problem!
Extremely unprofessional and annoying!!
Impossible to get a refund
Ordered a bra which was a horrible fit and definitely not the cup size they say it is. I requested a refund, to be told I would get 100% store credit or 30% partial refund. I refused both of this as the garment was useless and none of their sizings were adequate. After some back and forth I was given an address with which to return my item,which I did and sent the tracking number as requested. The company have recieved the good back (as per the tracking and photo proof) but the company refused to acknowledge my emails now. I will give them another week and I will be taking it up with my credit card company.
Awful sizing and customer care
Ive requested a return i was yold they will resend another size and keep it no replynto my response. Then a reply asking for an image of mynorder atill no reply. Juat give me my £40 back! The sizing is great on my back but tinynon bust on 1 bra the other ia hugs and falls down! Absolutely awful service
The most amazing comfortable bras
The most amazing comfortable bras, excellent fit and uplift. I now have a bra in each colour and have stopped wearing all my other bras. They take a while to arrive but definitely worth the wait
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