Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
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See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Very pleased with Macfarlane Packaging. Samantha in particular is fantastic. She has a friendly demeanour and provides exceptional customer service. I've had to make changes to a couple of orders recently and she has made the process very simple and straightforward. Excellent service.
6 May 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Kevin,
Many thanks for taking the time to leave us a five star review, we really appreciate your feedback. It's great to hear that Samantha has provided excellent support.
We look forward to working with you on future packaging projects!
Thanks,
The Macfarlane Packaging Team
McFarlane Packaging
Just wanted to give a shout out to McFarlane Packaging for their excellent customer care in particular Kayleigh & Ben. I needed packaging urgently and they facilitated my request with ease and allowed me to collect from the warehouse. They also communicated by phone which is my preferred method of communication.
2 April 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Edelle,
Many thanks for taking the time to leave us a 5 star review, it's great to hear that the team are providing excellent customer care.
We look forward to working with you on any future packaging requirements!
Thanks,
The Macfarlane Packaging Team
Gloucester Macfarlane-Mike, Chris & Tom
The group in Gloucester, Mike, Chris and Tom consistently provided us with fantastic customer service. Always on the end of the phone if we require them and go above and beyond time and time again.
28 March 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Luke,
Many thanks for taking the time to leave us a five star review! It's great to hear that the team at Gloucester are providing fantastic service. We'll be sure to pass your message on to the management team!
Thanks,
The Macfarlane Packaging Team
Lack of care and attention
Lack of care and attention! Sending several emails over the last 3 weeks in an attempt to get my 3rd and final parcel delivered. Not only is the service team not monitoring the delivery, they blamed the carrier for losing it 2 weeks ago yet still haven't issued me replacements despite me asking for my goods.
Can someone please just send me what i have paid for. So much of my time has been lost chasing a company who clearly doesn't care for there customers.
** If you had called I would have missed calls, try not to add comments into your reply which are not factually. ** 18 Workings days later and i can confirm i have my full order. You will not be gaining me as a repeat customer! Already found an alternative supplier.
3 March 2025
Unprompted review
Reply from Macfarlane Packaging
Hi,
Thanks for taking the time to leave us a review.
After investigating your case, we understand that you have been speaking to our customer care team about your order via live chat and email in the past week. Our online customer care team also tried to get in touch via phone.
We apologise for the inconvenience caused by the delay in your order. We have shared your feedback with our courier partners and also fed it back to our logistics teams so they can improve their processes.
We understand that your replacement delivery was delivered this morning based on the tracking provided by our couriers, DPD.
If you need further support, please use live chat, call 0800 2 88 88 22 or email customercare@macfarlanepackaging.com, quoting your order number and contact details.
Again, please accept our apologies for your experience. We do hope you’ll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Faultless
We've been a customer of Macfarlane for the best part of 6 years now. From ordering a few hundred boxes to thousands the service has always been exemplary. A special shoutout to our account manager Gabrielle Baker who is constantly faultless, on the rare occasion she's been absent her colleagues are equally brilliant.
Sometimes there are issues, stock damaged, items out of stock. It's easy to leave a great review when everything goes well however that isn't the real world. What really shines through is macfarlanes proactive approach to any issues that happen, hand on heart not once in our 6 years have I ever been left dissatisfied with their service or products, always kept up to date and any issues that are rectified before you can even think about it.
Fantastic company for all your packaging needs big or small.
14 March 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Alex,
Thanks for taking the time to leave us a 5-star review, we really appreciate it.
It's fantastic to hear that you've been a long-term Macfarlane Packaging customer and that you've received consistently great service from our team.
We look forward to continuing to work with you.
Best wishes,
The Macfarlane Packaging Team
very easy company to deal with and fast…
very easy company to deal with and fast delivery
17 February 2025
Reply from Macfarlane Packaging
Hi Lee,
We really appreciate you taking the time to leave a 5 star review, thank you!
We look forward to supporting you on your next packaging project.
Thanks,
The Macfarlane Packaging Team
Prompt and friendly service
Prompt, professional service and any queries dealt with by their friendly staff. Would recommend
25 February 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Lisa,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you'd recommend Macfarlane Packaging and that you found our tam friendly, prompt and professional.
Best wishes,
The Macfarlane Packaging Team
Samantha was extremely helpful when…
Samantha was extremely helpful when resolving an issue for us.
21 January 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Jason,
Many thanks for taking the time to leave us a 5 star review, I'll pass on your kind comments to Sam, I'm sure she'll be thrilled.
Many Thanks,
The Macfarlane Packaging Team
Samantha is super helpful and efficient…
Samantha is super helpful and efficient to deal with .
Working with them nearly 2 years now.
14 February 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Ale,
Thanks for taking the time to leave your 5 star review, we'll pass your comments on to the customer service team! I'm sure they'll be thrilled to read it.
Thanks,
The Macfarlane Packaging Team
Great Company
Great Company, Fast Delivery and Always Sort out Any Issues That may Arise Quickly.
7 February 2025
Reply from Macfarlane Packaging
Hi Gary,
Thanks for the 5 star review! It's very much appreciated and we look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
exellent Sales support, His name is Ben
Ben provided outstanding customer service from start to finish! He was incredibly helpful, quick to respond, and went above and beyond to ensure I got the right product at a great price. His professionalism and kindness made the entire process seamless and stress-free. I truly appreciate his effort and highly recommend working with him. Thank you, Ben, for your excellent service! ⭐⭐⭐⭐⭐
11 February 2025
Unprompted review
Reply from Macfarlane Packaging
Thanks so much for the 5 star review, it's great to hear that our team are offering excellent sales support. We'll be sure to pass your comments on to Ben.
We look forward to working with you on future packaging projects!
Best Regards,
The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Hi Adam,
Thanks so much for the 5 star review, it's great to hear that you're happy with our product quality!
Many thanks,
The Macfarlane Packaging Team
Samantha O'Sullivan
Samantha O'Sullivan was very friendly and responsive via email and acted with urgency, very much appreciated.
Thank you
11 February 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Joy,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear our customer care team are looking after you well.
Don't hesitate to use Macfarlane for your packaging in the future or get in touch if you need support.
Best wishes,
The Macfarlane Packaging Team
quick delivery,well packed,would prefer…
quick delivery,well packed,would prefer delivery to back door in future,and easy to contact.
3 February 2025
Reply from Macfarlane Packaging
Hi Glyn,
Thanks for leaving us a 5-star review, we really appreciate it.
It's fantastic to hear you think the delivery was quick and your packaging well packed.
If you do have a specific delivery request, please let our team know at point of ordering and they will do their best to ensure our couriers accommodate it.
Don't hesitate to use Macfarlane for Packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Easy to reorder product
Easy to reorder product. Prompt delivery and good communications
4 February 2025
Reply from Macfarlane Packaging
Hi Bob,
Many thanks for taking the time to leave us a five star review, it's very much appreciated.
We looking forward to working with you on any future packaging requirements you may have!
Best Regards,
The Macfarlane Packaging Team
Damaged delivery.
Although the boxes were wrapped in plastic this was torn an on of the boxes was significantly damaged.
This is the second occasion that a delivery has been damaged and ls problems due to the handling by the courier. More protection is required so that we receive the goods in perfect condition.
28 January 2025
Reply from Macfarlane Packaging
Hi Anne,
Thanks for your feedback.
Our customer care team have been notified and will be in touch about your experience.
Best wishes,
The Macfarlane Packaging Team
Good to speak to a real person about…
Good to speak to a real person about issues to do with delivery etc.
30 January 2025
Reply from Macfarlane Packaging
Hi Richard,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
We're glad our customer care team were able to help you and provide the information you needed.
Don't hesitate to get in touch if you need support with your packaging requirements in the future.
Best wishes,
The Macfarlane Packaging Team
We ordered 3 items
We ordered 3 items. 2 were delivered on time but the third was out of stock. The out of stock item was 7.5 cubic ft eco fill. So I had to collect 15 cubic ft from Bristol warehouse. The Bristol warehouse are great as are the Bristol sales team. Particularly Monika. I would much rather deal with directly but as I’m a Mail Boxes Etc franchise I must order online.
27 January 2025
Reply from Macfarlane Packaging
Hi Stephen,
Thanks for taking the time to leave us a review.
We understand that you've been in touch with our customer care team about this. Our Bristol branch will be happy to support with any collection requirements associated with your online purchases.
If you need any further support, please don't hesitate to get in touch with us. We hope you'll continue to use Macfarlane for all your packaging needs.
Best wishes,
The Macfarlane Packaging Team
Goods were available for our collection…
Goods were available for our collection when advised
22 January 2025
Reply from Macfarlane Packaging
Hi Malcolm,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you were able to collect your order with ease.
Don't hesitate to use Macfarlane for packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Good service -fast delivery
21 January 2025
Reply from Macfarlane Packaging
Hi Miles,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's fantastic to hear you think we offer good service and speedy delivery.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
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