After eleven years together, and closing in on 60 years old, we wanted to get married without any fuss. Just the two of us was perfect. We chose to get married in Las Vegas. We got married at the Pari... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything from quality of products to expeditious customer service response and a smooth return and/or exchange process. I only wish I had more events, galas & balls to attend so that, I can co... See more
Even though your website would not accept my exchange request for a couple of days; when you did recognize my email, your response for my request became immediate and thorough. I love my dress and am... See more
I love this company. I encountered a damaged garment and it took about week to get a response. The problem is still being resolved. I needed the outfit for a special occasion, so I ordered another... See more
Company details
Written by the company
Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design.
Contact info
United States
- customercare@macduggal.com
- macduggal.com
4.5
Excellent
452 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Beautiful dress I am delighted with it
Beautiful dress I am delighted with it, very quick delivery too ! Great product and service ❤️
20 February 2026
Purchased a dress that was too small
Purchased a dress that was too small. The return process was flawless. My new purchase was almost processed exactly the same time that i was returning the original purchase.
Thank you
27 February 2026
The best customer service I have had in…
The best customer service I have had in years. Matt saved my life by finding my size on the dress I wanted. You are the best and I will come to you when I need formal wear in the future. I will recommend you to everyone I know!!!
19 February 2026
Fixed my problem
Customer service reached out to me after a recent problem with an order.
19 February 2026
Website photos not accurate
I ordered a dress which looked like a deep fuchsia pink colour on the website. It arrived and was bright fluorescent pink and not a particularly nice fabric either. Returned it but they only refunded me for 2/3rds of the purchase price due to ‘return fees’ and not refunding the shipping. Despite the colour being completely incorrect on the website. Will never order from this website again - very sadly, as the dresses do look nice online.
25 February 2026
Unprompted review
Reply from Mac Duggal
We’re unable to locate your order details based on the limited information provided in this review, and we do not see a record of contact with our Customer Care team. We would very much like the opportunity to look into this for you.
Please reach out to us directly at customercare@macduggal.com with your order number and additional details, and our team will be happy to assist you further.
We look forward to resolving this for you.
Amazing experience with Mac Duggal
Amazing experience with Mac Duggal! The dresses are absolutely stunning and the quality is beautiful.
Customer service was incredible, they responded quickly and resolved my situation faster than I expected. Truly impressed with how professional and helpful they were.
I will definitely shop with them again!
22 February 2026
The real color of the dress was darker…
The real color of the dress was darker than the image on web. And it came in a box without protection, only with a transparent plastic. It arrived to Spain damaged. Some decorative stones were lost and I must repair it. I wouldn't choose this shop anymore
17 February 2026
Great Customer Service
Appreciate y’all extending the return policy date especially after I had bought another dress to replace the one I was returning. Great customer service!
23 February 2026
Amazing experience
Amazing experience, the customer service has been extremely helpful in helping me solving an “unusual” problem
17 February 2026
Unbelievably great
Unbelievably great. I can’t thank you enough for enabling me to make an easy exchange of size. I can’t wait to wear my green embellished embroidered dress for my daughter’s wedding. The gentleman who helped me on the phone through customer service. I think it was, Matthew was fantastic.
24 February 2026
Mother of the groom
MacDuggal customer service team has been very helpful and timely in answering emails concerning my dress I purchased. A return and different size is needed. Their explanation of the process I need to follow is well explained and easy.
23 February 2026
All went very well
22 February 2026
Quick and easy service and very pleased…
Quick and easy service and very pleased with the dress. Thank you
20 February 2026
It has been an easy process to order
It has been an easy process to order, try on, and return your beautiful dresses that do not work. I am searching for dresses for my daughter’s wedding and I know I’ll get there! Thank you!
12 February 2026
I had already access the return page…
I had already access the return page from the portal but still didn't have the continue button. When all else fails, reboot. That solved the problem
18 February 2026
I mistakenly did realize the return…
I mistakenly did realize the return timeframe of 14 days and reached out to request an exception which was very easy.
17 February 2026
The dress has a run in it
The dress has a run in it. I did email and got a response from a bot. Still waiting for customer service
10 February 2026
Wonderful Experience!
So easy to deal with and great customer service. Easy to return and/or exchange items. Quality clothing, you get what you pay for!
9 February 2026
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