Maaho Reviews 463

The cushion arrived in the selected size, colour, fabric and in good quality. Happy with the product, will order more!

We chose Maaho because their website promised fast delivery times. On May 20, 2025, we ordered outdoor cushions (JSSTCZLDO). Only after placing the order did we learn that delivery would take 3–5 weeks. This was later postponed in 5-week intervals — twice. At the second delay, I attempted to cancel, which under the Swedish Consumer Purchase Act (Konsumentköplagen) is my clear right in the case of significant delivery delays. Maaho, however, initially refused and kept us “hostage,” preventing us from finding alternatives.

After much pressure, Maaho finally confirmed the cancellation in writing. Despite this, they have since tried twice to withdraw money via Klarna for goods that were never delivered. Both attempts were stopped only after direct intervention with Klarna.

The problem is still not solved. 4 months after the initial order they are still trying to get paid. The payment through Klarna is only paused waiting from confirmation from Maaho, which I don't think will come this time either.

This is not just poor customer service, it is a breach of consumer rights and highly unacceptable business practice. I strongly advise avoiding this company.

This behavior is outrageous and proves that Maaho is not a company to be trusted.

UPDATE!
Since writing my review, Maaho has actually withdrawn 12,860 SEK from my account for the order that was never delivered. When I contacted them, they blamed Klarna, which is absolutely ridiculous considering they have had over two months to stop the payment since confirming the cancellation of the order.

Even worse: Maaho explicitly told me they will no longer help me with a refund because I left them a negative review on Trustpilot. Avoid this company at all costs!

After ordering a pillow online I got a message that delivery would take 2 months. Since that wasn't clear from the website and I didn't want to wait so long, I wanted to cancel the order.

But after sending an email to cancel on the same day I placed the order, I got an email back that this wasn't possible. On top of that I was sending them emails in English but they kept replying in Danish, very rude.

Since I couldn't cancel, I waited for the pillow which got delivered last week. And it's hard as a rock. It's as comfortable as sitting against a wall.

Dealing with Mahoo was an all over disappointing experience.

I had the feeling this was a Chinese company, as my order got postponed a few times and translations in the emails were a bit bad. But they seem European (I do not like products to be flown in from China piece by piece) so all good. Have not received the product yet though as they seem to have some issues with production

Perfect service! The final product looks great and perfect quality.

Wat een top bedrijf!!!
I will be back for sure
Pillow that I ordered is amazing and very hogh quality.
Thank you

Fantastic made-to-measure product, top quality and delivered before the estimated time when ordered.
Will definately recommend to others.

I paid a lot for 2 custom made cushions expecting it would be here for a summer party. Its been over 5 weeks and they keep delaying, saying it will arrive next week, but it never comes. Their tracking service is lousy. Also they make you sign up for their newsletter luring with a 10% discount when in fact later you learn it only applies on selected items. I hope one day my cushions will arrive and never again will I order anything here.

Great support, incredible fast delivery just 1 week from ordering a tailor made sheet i got it delivered. Beautiful result.

Glad for den fine dug

Rapid delivery, good quality and best of all, I received a personal handwritten note.

I got my goods as expected and they were perfect.

I love our new maaho table cloth! The fabric is very high quality and the packaging is very nice. I also appreciate the fast delivery.