Goldcar Rental Reviews 

They stole my 1300€ deposit, I was told when I returned the car that it was in good condition and the deposit would be refunded, but they never transferred it back.

Even after calling them multiple times, they just keep telling me the transfer is being processed even now 6 weeks later.

Careful with this company

I found the car hire expensive to be honest. I booked a medium size car to be picked up from Tenerife airport. DoyouSpain.com booking gave me a price of £205.27 for 4 days but because I was planning to take the vehicle over to La Palma (only for One Day) I had to pay for 'FULL' insurance. I was expecting a charge of up to €25 per day but not €113+ plus on top of that there where extra charges for this & that (I was expecting some but jeez) so all-in all the total car hire cost was £463.49 more than double the booking price on the website. There was no mention of having to pay for full insurance on top of the insurance included which if i remember right was supposed to have been comprehensive anyway.

I’ll chalk this up to a lesson learned.

Very nearly put off by all the awful reviews, but I decided to rent a car from Goldcar Barcelona Airport. It was the only car rental firm that provided a cheap quote and allowed debit card instead of credit card.
Glad I did! Staff very helpful, spoke good English, and seemed to pre-empt my concerns and questions about the rental package. Thanks Pero, who was very patient and helpful.
Debit card use: The one issue I had (not their fault) was that you can only use a debit card if booking *directly* with Goldcar, not a third party. So I was faced with decision of rebooking online (potential long wait) or booking full-insurance package at desk (more expensive). Goldcar staff told me online booking (only £1 more expensive than original booking) could take up to 3h for reservation/payment to come through, but I decided to anyway. It came through instantly! Hooray!
Price: £33 (!!) for 10 days rental for a mini (Fiat Panda), as I bought car hire excess insurance from a different provider (for £20 - look up the fab advice on MoneySavingExpert if you don't know about this)
Drop-off: Goldcar staff did the condition/damage review with me then and there, no issues, and the £1000 debit card deposit is back in my account ONE workingn day later! Amazing service.

When collecting the pre-booked and pre-paid car, I was presented with extra charges that had never been mentioned before, such as airport fees, environment fees. It was difficult to inspect the car for faults as the light in the airport car park was so poor, but the most disappointing issue was the complete lack of information about the car itself, no instruction book, no brief run down, just given a set of keys and the number of the bay where the car was parked. Very poor customer service.

I am only giving one star because I can’t give nought. These people are frauds, thieves and charlatans. DON’T USE THIS COMPANY IF THEY HAVE THE LAST CAR ON EARTH. I booked a car through Hotels.com to pick up from Girona airport for a five day hire and I specified an automatic. I paid for separate comprehensive insurance that was offered at the time of booking. They took a 200 euro deposit off my credit card which they said would refundable if I complied with the conditions of hire. The gave me a manual but to be fair they corrected the error. On sitting in the vehicle I noticed that the fuel tank was just over three quarters full. The hire conditions were full to full so I pointed this out to the lady who gave us the keys and she said she would make a note. We returned the car in perfect condition with the petrol tank topped up en route to the airport. I noticed after a few days that my deposit had not been put back on my card. I rang the Girona office and they told that it could take up thirty days to issue a refund which I thought was a bit off. After three and a half weeks, just 60 euros was put on my card so I immediately rang the office again. The woman told me that I had been charged for extra insurance and a fuel surcharge and that she couldn’t do anything about it so I would have to make a complaint to their website. I made a complaint and received a reply saying that they had applied the fuel surcharge and that I had signed up for the insurance despite the fact that I had put a picture of my insurance certificate with the complaint. They attached pictures of an invoice and the hire document where they had sneaked the insurance cover on despite that I had not asked for it. They obviously hope that you won’t check the paperwork before signing as most people are in a rush to get on with their holiday. As for the fuel, they charged me to top up a tank that was already full, added a surcharge and I also topped up the car from just over three quarters at my expense! As far as they are concerned, the matter is closed so in addition to original cost of hire of 210 euros, I paid another 140 euros, absolutely disgusting. I REPEAT, DO NOT HIRE A CAR FROM THIS COMPANY WHAT EVER YOU DO.

Based on my own experience I am sure that all the reviews are correct. They charged me also for an upgrade and insurance. I never asked for it and never signed for it. Next time I am in Bilbao I will report it to the police. Time for DOJ to look at these thieves. Of course they don't reply to emails and hang up when you call them.

Been waiting for my Fuel refund for almost a year now. Sent complaint, got a reply, replied to it many times but just get ignored. Worst car hire company I have ever dealt with.

Contract in spanish only! Without prior warning they charges for upgrades, damage and other items that does not apply. If you ask they say that it is just a temporal withdrawal and that the money will be returned!

Was told I had additional scratches on the car when I clearly didn't have. Car was perfect apart from the already noted damage when recieving the car. I opened a mail from them after getting home from Alicante. They sent me some BAD photos with weird angles of supposed damages and charged med 250 euros for "check-in" of damages to the car! Told me I had to write a car accident report. What is this, it was clear clear scam and I'm so pissed at this company, I'm fuming.

this company is a SCAM. I tried to rent a car on their website, it clearly said “THERE WAS A PROBLEM WITH YOUR PAYMENT”. So I proceeded renting a car from another website. After 2 hours they send me an email saying they had received the payment and apparently my car is booked and they TOOK MY MONEY. Stay away from these bunch of SCAMMERS.

I had a booking from a third party. In a contract was written no additional charges. I ended up being charged double more than was initially paid. I showed them that for example, I should not pay the airport fee, but the employees did not care.

I made a booking through an agency who in turn used Gold Car.
I contacted Gold Car Alicante Airport to tell them that I had to change my flight because of Hospital appointment and would like to pick my car up 3 days later. I did not want any refund for the days I was not driving. I was rudely told that it was not their problem and I would lose the booking entirely and would have to make a new booking ,losing all the money .
This is not good business practice. Stay away from Goldcar as I will never use them again .
I gave one star ,if I could give none I would.

Beware... Bad cars, bad services, focused on extra charges. This was my GOLDCAR experience in Girona Airport.

How I wish I had read these reviews before using this company. Don't touch them with a bargepole!

Be aware regarding their insurance policy, you can easily be charged double up. My experience was that they would not hand out the car, before they have charged the insurance at the handout place, even thought I have bought this from home.

As all the other reviews, do not use. They refused the car unless we bought the insurance. We already had questa to cover the xs but still no

They charge you extra that are not agreed, we have not got our deposite back, and they now claim that it is because of diesel, damages, tax, childs smart which we already paid for included in the rental price.
We can prove that we returned the car with a full tank, clean and with no damages. But still they refuse to pay us the deposite on 400 euro back.

The terms and conditions are not respected.
You can't get in touch with their customer service.

The car we hired was clean and of a good standard, unfortunately the service on picking up the car was not as positive! We booked through Holiday Autos and were charged an additional €209 on picking up the car from Girona Airport. We were told that it was a compulsory insurance that we had to have for the car be released to us. I had bought additional insurance for the car hire from Holiday Autos, only to be told by the Goldcar receptionist they “ did not recognise “ the insurance I had bought. Be aware anyone that may hire through Goldcar or Holiday Autos all is not as it appears cost wise when you hire a car with either of them.

Palma airport. Agreed rental with Doyouspain. Booked my own excess insurance. Goldcar at airport added 192 quid or would charge 1600 on credit card. Lesson learnt, never again. Swerve at all costs Doyouspain!!! and Goldcar!!!!!!!!!

The car was ok, but what enoyed us was when we returned the car we had it cleaned in and out spotless, handed car back and the guy who checked even agreed it was clean, only to find three days later a charge of 40 euro for valor, I written a email but I'm ignored won't recommend, Lisbon airport.