Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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Very helpful assistance.
9 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Bálint,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
ID number 30103 and name Jersven
ID number 30103 and name Jersven
Quick response time, clear answers at the end
4 October 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jersven. Thank you for your support.
Naveen
Lycamobile Team
Very helpful
I forgot to get a PAC code before I took out a new contract with a different company and I had got rid of my Lyca mobile sim. Jersven (30103) helped me get a PAC code through the online chat and was very helpful in telling me about other options such as offering a discount on other bundles.
27 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
I lost my phone and my sim card and I…
I lost my phone and my sim card and I had to order a new sim card and then transfer my phone number to the new number. Lycamobile support was very helpful and responsive and they did this transfer very quickly for me.
27 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our executive. Thank you for your support.
Naveen
Lycamobile Team
Very quick and effective help given…
Very quick and effective help given from the customer service officer Jersven (ID 30103)!
22 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jersven. Thank you for your support.
Naveen
Lycamobile Team
Worse company ever
The card of my wife stopped working magically, and after several calls and attempts to register a new card online (because that is the only way to recover the number) the system not only doesn't recognize the swiss permit that she has but also it doesn't allow to change the document. The only way is to go to a retailer, and there aren't many.
Worse company ever, seriously
Update: I went yesterday to two retailers and one said that he only registered cards bought at his shop, so he didn't want register the card that I ordered online, and the other directly said that he didn't register cards at all. Funnily enough the Lycamobile support told me that if online didn't work I could go to any retailer and do it there. So, it's simply impossible for me to register the card that my wife needs to recover her phone number
21 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are sorry to hear about your experience with us. We can understand that you are facing issues with the SIM card not working. I wish to investigate further to fix the issue. Please kindly provide us with your Lycamobile number and email address to assist further.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Got assisted by Jersven
I got assisted by Jersven (ID: 30103) and my problem was solved really quickly! No complaints at all! Really efficient and excellent service from the assistance!
16 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
Problem resolved quickly by Jersven…
Problem resolved quickly by Jersven (30103). Thanks
8 September 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
Frendly & competent
31 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent. Thank you for your support.
Naveen
Lycamobile Team
The agent ID number 30103 and name…
The agent ID number 30103 and name Jersven provided the service which was refund for me. Though I needed to activate esim. But it wasn’t possible since I deleted esim from my sim cards. So the agent was polite but service of overall Lycamobile is completely bad. Lots of stress for no service which was declared.
31 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for bringing this matter to our attention and for sharing your experience with us. We appreciate your recognition of Agent Jersven (ID 30103) for their assistance.
We're sorry to hear about the inconvenience you faced with the esim activation process. We understand how important it is to have a smooth and stress-free experience with our services, and we apologize for any frustration this may have caused.
Naveen
Lycamobile Team
Jersven ID 30103 was really nice and…
Jersven ID 30103 was really nice and helful with my problem. He was also really good giving me another options. thank you so much
29 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jersven.
Naveen
Lycamobile Team
Horrible customer service
The english customer service of this company is unprofessional, they have failed to verify my SIM card, and failed to refund me my money.
All the emails and phone calls were pointless. I wasted my time, money, and energy.
17 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
I'm sorry to hear about the experience you've had with us. It's disheartening to learn that your SIM card verification and refund process were not handled appropriately. For the given reference number, I can see that the refund was completed from our end, and the same will reflect in your bank account within one billing cycle.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
Jem3044 Extremely helpful and…
Jem3044 Extremely helpful and efficient. Help me Greatly with SIM swap.
Thanks
21 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Rahul,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Jem.
Regards,
Albert
Lycamobile team
Jers the efficient service provider
Jers the service provider was a very efficient helper. He was quick in solving my problem and giving immediate solution. A big thanks to him and team Lycamobile. Hats off for an effective customer service
17 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
Jers was very helpful and solved my…
Jers was very helpful and solved my problem quickly and efficiently.
15 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Jers.
Naveen
Lycamobile Team
No refund, corrupt company !
I have been requiring to have a refund from my balance on lycamobile. Now I cannot log in to the account and no refund have been given to me. I have been trying to call Lyca mobile and I am not allowed through. When I call them on their foreing number I get through to their customer service that all have the same answer " I am sorry I cannot hear you I have to end the call." I try several times to call and the same answer!!! This is scandalous and this company is clearly corrupt!
7 August 2023
Reply from Lyca Mobile CH
Dear Shiraz,
We understand you want a refund of the remaining balance and cannot log in to the account. We apologize for the inconvenience caused. Please provide the Lycamobile number and reason for the refund so that we can check and get back to you. Please provide us with the number from which you contacted our customer service and the date and time of the call. This will help us listen to the call and resolve the issue. For further assistance, please respond to us at trustpilotreview@lycamobile.com.
Regards,
Albert
Lycamobile team
Rechargement Problems
I had encountered problems with a rechargement Package, Jers from Lyca Customer Service was so kind and friendly, I really appreciated his help!
3 August 2023
Unprompted review
Reply from Lyca Mobile CH
Hi Julia,
It makes our day Thank you so much for sharing your feedback about our service. We’ll make sure Jers receives your feedback- he’ll be thrilled to hear your kind words.
Naveen
Lycamobile Team
Thanks to Jers
Thanks to Jers for giving me an excellent service, very patient and attentive.
3 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Jers. Thank you for your support.
Naveen
Lycamobile Team
I’ve received very clear and prompt…
I’ve received very clear and prompt answers for all my questions regarding services. Even more: the consultant Jers instructed me very clear about each step I need to do really I appreciate well done Mr. Jers
3 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach Jers.
Naveen
Lycamobile Team
Great experience with Jem
Great experience with Jem, he helped me solving my internet experience
30244
2 August 2023
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Jem. Thank you for your support.
Naveen
Lycamobile Team
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