Customer service is garbage with slow responses and constant 'holding notes' but slow or no resolution. AVOID IF YOU CAN!!! Price-wise there are few advantages if you have monthly contracts. Ther... See more
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Review summary
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I currently have a 24-month plan with unlimited calls, SMS, and data within the CH for only 14 CHF a month. Several months ago, I had to pay the bill. There was an error with the paym... See more
Company replied
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the... See more
Company replied
2.3
Poor
1K reviews
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The Worst customer service. DO NOT USE LYCA!!!
The Worst customer service. DO NOT USE THEM.
Unlimited data isn't actually Unlimited...
I've tried contacting them for overcharges, for days and they don't reply!
And my data now works because im back in Switzerland... but it didn't work when I needed it to, in italy
16 July 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We apologize for the inconvenience caused. Upon checking the provided Lyca Mobile number, we noted that you previously experienced issues accessing data while roaming. However, it appears that data services are now functioning correctly. If you are still facing any difficulties, please let us know a convenient time for a callback so we can assist you further.
For any further assistance, please don’t hesitate to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Activation problem
I'd problem with the SIM. Support did not help.
What is the most important:
- it activates for the first time when you are already in Switzerland. It will no activate outside country!
22 June 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We are sorry to hear about your recent experience with the eSIM activation and login issues. We understand how important it is to have a working service. We apologize for the inconvenience caused.
Please share the screenshot of the error message via our private channel, and this will help us to check and assist you in using the services. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Can’t recommed Lycamobile for anyone!
I ordered an e-sim and a 28 day prepaid plan. I activated the e-sim and registrated (which is very difficult, you have to upload an app and scan your id and face) but got no confirmation of registration and so the prepaid plan did not start to work.
I tried to contact customer service through a chatbot but after waiting in line for a live agent for 1 hour I got them to answer twice in 10 minutes and then no more with the result that the chat discussion was ended ”due to inactivity”.
Then I called their customer service and their response was to ask me to call again in 24 hours so that their technical team could ”work on it”. In 24 hours I called and they had obvioysly not worked on my matter but asked me to send an email with the screen shot of an error code I got trying to re-register. No response to the e-mail. Then again 24 hours later I called and nothing had happened, the person asked me again to send the screen shot. So three days later I have not gotten the prepaid plan to work but have spent 50€ for the calls to the customer service. I asked if it’s possible to get a refund for these calls but they said no. So definitely do not recommend Lycamobile for anyone, worst idea ever to purchase their plan!
20 June 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Saara,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with Lycamobile.
We understand how important it is for your e-SIM and prepaid plan to be active without unnecessary delays. We truly regret the issues you encountered during the registration process and the lack of timely support.
Our technical team has been alerted regarding your case. We kindly request you to check the service now and let us know if the issue still persists. If it does, please send us the screenshot of the error (if available) and your order details to trustpilotreview@lycamobile.com so we can investigate and resolve the matter as quickly as possible.
We appreciate your patience and are committed to setting things right.
Regards,
LycaMobile operations
Hı have a nice day.I bored send mail to…
Hı have a nice day.I bored send mail to Lycamobile ch .They never answer and always get money . Terrible app.
Just I want solve my problem.Refund my money back.
No one call and send mail !!!!!
18 June 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Bovia,
We’re sorry to hear about your experience and truly appreciate you bringing it to our attention.
We attempted to contact you on the number provided — the call rang but there was no response.
We’d like to look into this as a priority and assist you as soon as possible. Please contact us directly at trustpilotreview@lycamobile.com, referencing your Trustpilot review and including your preferred time for a call, so we can verify your details and work toward a resolution.
Regards,
Lyca Mobile Operations
The live agents via that chat are…
The live agents via that chat are unprofessional. They keep you waiting and then leave the chat and you have to restart the request again. Very time consuming and frustrating customer service.
13 June 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We’re very sorry to hear about your experience with our live chat support. That’s certainly not the level of service we strive to provide, and we understand how frustrating it must have been to repeat your request multiple times.
We’re taking your feedback seriously and will address this internally to improve the quality and consistency of our support. If your issue remains unresolved, please don’t hesitate to contact us at trustpilotreview@lycamobile.com with your number and a brief description of the issue — we’ll ensure it’s followed up promptly.
Thank you for bringing this to our attention.
Regards,
LycaMobile Operations
Bunch of non responsible people
Bunch of non responsible people. I ordered eSIM 1 week ago, I followed all the instructions and I have service but it’s same as I don’t have. I can not call, or send SMS, also no one can call me or send me SMS. It says to register the number and i did and still doesn’t work. I wrote 5 mails and they just copy paste some bot email without my solution. My last email was “please take 2 minutes and read good, don’t send me cop-paste emails” and no answer. I am trying to call more than 5-6 times, the line always busy. Save your time fellas, go direct in the post, take a number and you can save time and energy
10 June 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Dejan,
We sincerely apologize for the inconvenience and the issues you've experienced with your eSIM.
We’d like to urgently investigate this and get it resolved for you as soon as possible.
Please email us at trustpilotreview@lycamobile.com, including your Lyca Mobile number and order reference. A member of our senior support team will personally review your case and respond promptly.
Regards,
Lyca Mobile Operations
Quick, friendly and efficient
Quick, friendly responder, problem solved quickly and efficiently.
28 May 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Christian,
We're happy to hear that our team provided quick and efficient support! We appreciate you taking the time to share your positive experience with us.
Regards,
LycaMobile Operations
Roxan is great!!
Roxan from the Customer Service Helpline was very professional and solved my issues within a couple of minutes. Her communication skills are outstanding.
19 May 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Ayush Dalmia,
We're happy to hear that your issue was resolved quickly and professionally. We appreciate your positive feedback on the communication skills.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Operations
The most scammy behavior I have seen
I signed up for a SINGLE-month contract. This contract clearly states when it started and the date of termination. It took them around 2 weeks to show the billing of this contract, and they suddenly showed that they will be charging the month of service, plus a few days to reach the 1st of the next month, and on top of that, autorenewing the service for the next month (I did not sing up for autorenew).
Upon this happening, I dialed the autorenew cancellation number ( *190# ), which doesn't work. Then I contacted them via email, trying to solve this issue. They took over a week to cancel the auto-renew feature, but now they will be charging me an extra month because the cool-off period is out.
It is all scammy behavior. I could not cancel an auto-renew feature that I did not sign for, nor accepted, until two weeks had passed (when the billing came in). Then they take an extra week to cancel it, but charge you an extra month, because you did it "too late". I will stay away from this scammy company.
19 May 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Angel Santorelli,
We understand your frustration with the billing, the auto-renewal, and the cancellation process. We regret that you encountered difficulties canceling the auto-renewal and that you were charged for an extra month. We'll review your experience to see how we can improve our processes and avoid similar situations in the future. Thank you for bringing this to our attention.
To access your account details, please share the 19-digit SIM number and the email address used to contact us, and this will help us to check and get back to you. For further assistance, kindly reply to us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
lycra send me an invalid mobile no
I ordered an esim on 16 may 2025, I got the confirmation . also the identity is verified and got the mobile no and password to login in my lycra account, but the mobile no sent to me is wrong, when I am entering it to login in my account it says invalid credentials
16 May 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Ashish jain,
We understand that you experienced an issue logging into your Lyca Mobile online account, and we sincerely apologize for the inconvenience caused.
We remain committed to resolving such issues promptly and appreciate your patience. Further to our recent telephone conversation, we’re glad to hear that the issue has now been resolved.
Regards,
LycaMobile Operations
Recovering old number with Lyca
Roxan from the Customer Service Helpline is very professional and made everything possible in a few minutes even i was not able to acces my old email adress. Please answer to all the security questions to get faster secure solutions to your problems.
Stay positive and good luck !
6 May 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Valentin,
We are thrilled to hear about your positive experience with Roxan from our Customer Service Helpline. It's wonderful to know that she was able to assist you so efficiently and professionally, even when faced with the challenge of accessing your old email address. We appreciate your kind words and will share your feedback with Roxan. We are committed to providing our customers with the best possible service and strive to ensure that all inquiries are handled promptly and effectively.
Regards,
LycaMobile Operations
Scam, do not use!
The absolute worst mobile company I have ever dealt with. I bought an esim through their website and payed with apple pay. Never received a confirmation email or the sim. Tried to contact through the help line, which took me half a day to get anyone on the phone and was then told that they no longer except apple pay and that I would be refunded. To this day, no refund has occurred. In my experience this company is a scam.
30 April 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Alex Wilson,
We sincerely apologize for the inconvenience caused and the experience you’ve had with us.
To assist you further and investigate this issue, please share the following details with us at trustpilotreview@lycamobile.com:
1. The email address used for the purchase
2. A screenshot of your Apple Pay payment confirmation
3. Any order reference or transaction ID, if available
Once we receive this information, we will escalate your case to our internal team and ensure the refund is processed promptly if eligible.
Thank you for your patience and cooperation.
Regards,
LycaMobile Operations
Really bad experience with the customer…
Really bad experience with the customer service. I purchased a plan and did not receive a QR code for 2 days. My first 3 days in Switzerland, I was roaming with no internet because they could not help me activate my esim. They don’t reply to the mail for like 24 hours no matter how urgent it is. My sim is still not activated and my money is just wasted.
2 May 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Anuj Batra,
We understand you cannot use the services on roaming. We apologize for the inconvenience caused. We would like to inform you that, as per the process, the new SIM card should be activated in the home country (Switzerland) so that the bundle can be used.
We are sorry to know that there is a delay for the email response. Please share the email address used to contact us so that we can check and get back to you. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile CH
Hi Gateka,
We appreciate your kind words about our customer service. We strive to provide a positive experience for all our customers.
Regards,
LycaMobile Operations
Connection shared with laptop
Connection shared with laptop
First agent told me to fill with data.lycamobile.ch only the field connection sharing but not also in cellular datas. This second agent yes.
21 April 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We understand your frustration with the inconsistent information you received from our agents. We strive to provide clear and accurate guidance to all our customers. We appreciate you bringing this to our attention, and we will use your feedback to improve our training and ensure consistency in the information provided to our customers.
Regards,
LycaMobile Operations
One question please
One question please, I type here because the support chat is useless, do I get a phone number from switzerland with the esim? Can I receive sms?
22 April 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Roberto,
We apologize for the inconvenience caused by our chat support team. To help us investigate and resolve the issue, please provide a brief description of the problem along with the email address you used to contact us.
Regarding your query about the Swiss number. When you purchase a Swiss eSIM plan from Lyca Mobile, you will receive a Swiss phone number. SMS functionality is also available, depending on the specific plan selected.
Please note that the initial activation of the eSIM and the first call should be made while in Switzerland to ensure proper setup.
If you have any further questions or need additional assistance, feel free to reply to trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile operations
Hands down the worst mobile phone…
Hands down the worst mobile phone provider I have ever experienced and I use e-sims regularly as I work internationally in constantly changing countries so I have experience with a lot of different providers! 2 Months without data or phone connection and customer services, while very polite and attempting to help, have been absolutely useless. Random strange amounts keep attempting to be charged to me, magic 5CHF charge figures here and there are asked for but questions about them never responded to or answered - very very weird and unprofessional operation. Feels more like one person in their bedroom rather than a national cell service. I'm sure it will get sorted but in the meantime I am 2 months out of pocket for a service I haven't received and they dont seem very keen on providing said service or refunding money... just taking it.
22 April 2025
Reply from Lyca Mobile CH
Dear Ali,
We understand that you are facing issues in using the services, and we sincerely apologize for the inconvenience this has caused. We’re here to help and want to make things right.
To assist you further, please provide your Lyca Mobile number along with the email address you used to contact us. This information will help us investigate and resolve the issue more efficiently.
For any additional support, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Stay away from Lyca CH!
No contact, broken esim activation codes. Been waiting for 6 days for a QR code to show up, because they send me a non-existing one. They don't really give a damn about the customers. Stay away from Lyca CH, it is surely a badly managed trap that I got myself into.
20 April 2025
Unprompted review
Reply from Lyca Mobile CH
Hi Ryszard,
We sincerely apologize for the inconvenience you've experienced with your eSIM activation. We understand how frustrating this delay can be and are here to assist you.
To resolve this matter promptly, we kindly request you to share the order confirmation email or email address used for the order so we can locate your details and provide you with a valid QR code.
Please reach out to us directly at trustpilotreview@lycamobile.com with the mentioned details so we can escalate this and get it sorted as quickly as possible.
We appreciate your patience and are committed to resolving this for you.
Regards,
LycaMobile Operations
Jersven helped me resolve the problem I…
Jersven helped me resolve the problem I was facing.
14 April 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Customer,
We're thrilled to hear that Jersven was able to assist you. We strive to provide exceptional customer service and appreciate your kind words.
Regards,
LycaMobile Operations
Jersven was a great agent and took time…
Jersven was a great agent and took time to answer my questions and I felt valued and informed.
9 April 2025
Unprompted review
Reply from Lyca Mobile CH
Dear Andrew Harris,
We're thrilled to hear that you had a positive experience with Jersven. We strive to provide our customers with excellent service and appreciate you taking the time to share your feedback.
Regards,
Lyca Mobile operations
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