LWRepairs Reviews 

1,149
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professionalism. Many people appreciate the efficient repair processes, quick turnaround times, and fair pricing for both services and products. Reviewers frequently mention the exceptional customer service, noting the team's knowledge and willingness to assist with various device issues. However, some people mentioned occasional issues with product reliability after a repair or initial diagnostic challenges. These included instances where a previously repaired component failed, requiring further costly intervention, or initial difficulties in identifying the correct parts or problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,149)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time breaking phone screen!

Recently broke my phone screen for the first time ever and made it to the store just before closing time. Owen reassured me that it was easily repairable as I needed my phone for train tickets the following day. My phone screen was repaired and ready for collecting before 12 o’clock the next day! What a brilliant service and also reassurance from Owen.
Thank you 🙏

7 November 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Lewis at Lw repairs was really helpful…

Lewis at Lw repairs was really helpful with my broken phone, he told me the problem and that a part was needed and that it would be ready the next day, we then receive updates on the progress and a phone call when the phone was ready (which was really early the next day).
Literally can't fault anything, excellent top notch service! Would highly recommend.

31 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Great service for broken IPhone

Took my wife's iPhone in with a broken screen. Was quite urgent as it was my wife's work phone with all her whatsapps/email/contacts etc. Within 90 minutes it was all sorted at a very reasonable price. Great service and we'll certainly return if we have further tech troubles.

2 November 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service and solved my worrying problem . Helpful and kind service, thank you to Owen who helped me with my email problems.

25 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

EXCELLENT SERVICE FROM LWRepairs

Having heard good reports regarding the service offered by LWRepairs I decided to call in to discuss the possibility of purchasing a refurbished iPhone. I was helped straightaway and shown the phones on display that were within my price range. I felt confident that if I needed assistance following a purchase that any member of the staff would be able to help me. It was explained that they could transfer all the data from my old iPhone if I was unable to do it myself and I was given a price for this service I was under no pressure whatsoever to make a purchase during these discussions. I returned later and completed the purchase with another helpful member of staff. This service from LWRepairs is very much appreciated, especially, by the elderly residents of Hythe.

21 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

An oasis of great service!

Have been itching to try this business and today I had that opportunity.
Good stock, sensible pricing and mist important of all, superb service.

24 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Phone was taken in for a new screen it…

Phone was taken in for a new screen it was back first thing the next day. There was a slight problem with replacement screen but I was asked to drop it straight back and under the 12 month warranty it was fixed within 2 hours.
Fantastic service and great friendly team

8 October 2024
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Quality and Knowledgeable Staff

Thank you to Lewis and his team for excellent service . I walked in with no appointment after seriously damaging my phone which was beyond repair. They were able to advise on a replacement from their stock of refurbished phones and carry out a data transfer from my old phone to the new one all in a matter of hours.
I have used LW Repairs on several occasions and can highly recommend.

14 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Thank you LW repairs

Thank you LW repairs, i brought a non Touch ID iPad and becuase they didn’t have it in stock they upgraded it to a Touch ID with no extra cost to me. Great service.

Thank you

4 October 2024
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Not a phone problem but sorted

Not a phone problem but asked in the shop if they dealt with “dead” kindles, answer yes, tested battery free of charge, contacted me and new battery fitted.
Excellent service, friendly, & helpful with good communication, thankyou

14 October 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look