LWRepairs Reviews 

1,149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professionalism. Many people appreciate the efficient repair processes, quick turnaround times, and fair pricing for both services and products. Reviewers frequently mention the exceptional customer service, noting the team's knowledge and willingness to assist with various device issues. However, some people mentioned occasional issues with product reliability after a repair or initial diagnostic challenges. These included instances where a previously repaired component failed, requiring further costly intervention, or initial difficulties in identifying the correct parts or problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,149)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service watch battery change

Minor issue with a faulty replacement part. But Lewis contacted me strait away and informed me that he could order another part and it would be sorted asap.
Communication was great and I got my watch back within a few days.
Great service.

8 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Andy - we really appreciate your understanding as a customer too

Rated 5 out of 5 stars

Very good service my iPhone was…

Very good service my iPhone was repaired with compatible screen repair within the hour half.
Which I was delighted with as I didn’t want to be without it .
Assistant was very helpful with advice .
Thanks

6 May 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service

Contacted LW Repairs about repairing a cracked mobile phone screen. Dylan responded quickly and was so helpful, both online and in the store. Got the screen repaired within a few hours of contacting them - great work Lewis! Really good service, thank you so much!

28 April 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great Service

Great Service! I phoned the night before to arrange drop off, the issue was diagnosed for free, the cost of the repair was good value and I had the phone back working within an hour and a half of dropping the phone off.

26 April 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Excellent service and honest, trustworthy advice

I needed to establish if an old iphone that had been gathering dust in the back of a drawer was unlocked or not.

The previous day I had taken it to my local phone repair shop who, after putting a few SIM cards in it for a few seconds each time, declared it to be locked.
They offered to unlock it for a charge of £30.

My Sister who lives in Hythe suggested taking it to LW Repairs. Within seconds the very helpful technician was able to tell me definitively that the phone was unlocked and I could use any SIM in it.

I will never use my local mobile telephone shop again and will always use this company...............honesty and competence are always worth supporting and travelling for.

24 April 2025
Unprompted review
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Reply from LWRepairs

Wow Thank you! :)

Rated 5 out of 5 stars

Lovely, knowledgeable staff

I am always met by happy, friendly staff whenever I pop in and I have the fullest confidence in their knowledge and abilities to sort out my iphone/ipad issues. They are also very patient in explaining things to me. I will only use LWRepairs and have recommended them to others too.

1 April 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service, so pleased I avoided having to send to manufacturers

This isn't the first time I've used LW repairs, and their service remains exemplary.
Fixed the issue within a few days, great comms, saved me the hassle of sending my phone off to manufacturers for days, plus avoided a full phone reset too.
Very pleased yet again!
Thanks to Lewis for his onside repair - all sorted with the hour.
Will definitely be using then again (i'm always damaging my phone!).

9 April 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Had a problem with my phone

Had a problem with my phone, spoke to Lewis who said to bring it in, he replaced the battery and there was a small glitch, Lewis dealt with it in a thoroughly professional manner, and that speaks volumes about how he runs his business, I wouldn’t go anywhere else now , the experience I had will have me singing his praises for a very long time!!⭐️⭐️⭐️⭐️⭐️

14 March 2025
Unprompted review
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Reply from LWRepairs

Thank you Roger, i appreciate the review. Thank you, Lewis :)

Rated 5 out of 5 stars

Very helpful

Very helpful, no. Hard sell. Definitely a pleasant experience, would recommend.

22 March 2025
Unprompted review
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Reply from LWRepairs

Thank you David!

Rated 5 out of 5 stars

Great service

Very helpful and friendly with lots of advice. I bought a new phone and they had a large selection to choose from. They did my data transfer for me as well and everything was successfully up and running within the hour. Many thanks

19 March 2025
Unprompted review
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Reply from LWRepairs

Thank you Susan :)

Rated 5 out of 5 stars

What a great facility to help us older mobile users

I was in their shop where they are always ready to help and noticed a sign offering to attend your home to help with using and understanding your Mobile. I booked a session for my wife and I ( both 80 ) and our son. What a great facility how many of us struggle to understand all that todays phones can give us. Waz attended and spent an hour with us explaining and helping us sort out various issues we have struggled with and helped us set up, certain items from quite a long list. Waz was great very kind, patient and helpful. A brilliant service that we would not hesitate to use again. Well done LW and many thanks Waz

20 March 2025
Unprompted review
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Reply from LWRepairs

Wow thank you David! I'm glad we could help :)

Rated 5 out of 5 stars

Absolutely amazing

Owen was absolutely amazing. Great service, fast and efficient. 100% recommended.

13 March 2025
Unprompted review
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Reply from LWRepairs

Thank you! I'll pass this onto Owen :)

Rated 5 out of 5 stars

Excellent Service

The staff at LWRepairs were friendly and help and were able to answer all the questions I had. They replaced my phone battery in a timely manner and informed me as soon as the work was completed. I used LWRepairs on a recommendation, and will use them again should the need arise.

10 March 2025
Unprompted review
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Reply from LWRepairs

Thank you very much! :)

Rated 5 out of 5 stars

Rapid turn around on repairs

This is the 3rd time of using LW Repairs and as expected, excellent service (thank you Owen!) and a happy outcome for my device.
The day before, I had accidentally dropped my 5 y/o phone into water. I retrieved it in about 2 secs but it did go fully submerged. I took it out of it's hard case and dried it off. As the day went on, I thought I'd got away with it. However, when I woke up the next day the screen had gone funny and unresponsive.
I took it into LW Repairs at 9am and was served by Owen. He checked and they had the part needed in stock and I left it with him. One and a half hours later, I had my phone back for a fraction of the cost of a new phone.

LW Repairs deserve the 5 star rating for great service, speed of repairs and their communications both during and after the repair has been completed.

Another phone shop/repair service has recently opened up in Hythe but I won't go anywhere else no matter what.

4 March 2025
Unprompted review
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Reply from LWRepairs

Wow thank you! I'll pass this message onto Owen. Thank you :)

Rated 5 out of 5 stars

Excellent service today after husband’s…

Excellent service today after husband’s phone was destroyed by the wheels of a car …. Replacement sorted and data transferred and all sorted within 2 hours! Thank you guys.

3 March 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

I'm not good at writing reviews but…

I'm not good at writing reviews but I'll give it a go as I feel the guys should know how appreciative I am to them for repairing my ipad. Lovely friendly, helpful guys and done quicker than I thought. Thank you. I would highly recommend them.

28 February 2025
Unprompted review
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Reply from LWRepairs

Wow thanks Su! :)

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