Luxuslove Jewellery Reviews 

The company states money back guarantee within 15 days. I immediately contacted them the same day I received the merchandise. On one item my son loved the box but felt the item was too young for him. I requested an exchange for a different item or refund. I was told unless the item is damaged they don't give refunds. I feel this company is very deceptive and should clearly state no money back guarantee unless product is damaged. Buy at your own risk. This company is unwilling to compromise with even an exchange. I therefore do not trust even the quality of their products.

Hugely poor experience all round. From a total lack of communication, product not arriving on specified date (even though I paid more for guaranteed delivery). Still waiting more than 2 weeks later. To then hugely disappointing customer service.
No accountability or offer of recompense. Not even taking into consideration that I paid extra for the guaranteed delivery.
STEER WELL CLEAR of ordering from this company and don't buy products.

Might also be worth adding Luxus Love has a disproportionate number of 5-star reviews from people who have only rated them, which could raise suspicions about the authenticity of those reviews. The fact that these reviews don’t show any other activity from the users might suggest that these reviews are, in fact, fabricated or incentivised to counteract negative feedback.

I wish I had read some of the reviews/comments on this site, before wasting my time, effort and money. I hope this is useful to others and goes along way to saving you money.

if i could put 0 stars i would, i ordered 5 necklaces and paid extra for the delivery and they said i will get well before christmas, yet they never arrived. I asked for a refund which as per there terms ans conditions states im wel within my rights for a refund. But instead of reading my emails they decided to send them out again and said when i get them send them back at my own expence and they would refund, spent £35 to send back, they recieved them over a week ago and say due to technical difficulties they cant issue a refund???? total scam!!!!!! do not use!

Failed to give me a refund. Scam company stay well clear

Good morning,
I have received my shipment from Luxus Love Jewellery. My order number is #32021.
It arrived yesterday in a terrible state, via your courier. I wish you to collect and send me a new replacement that isn't damaged. I will send a photo on a separate email showing you the condition that I have received it. Otherwise, please can you refund my purchase in full.
Kind regards,
Ross Burns

They have refused to refund or send me a replacement. The response I received is below;

Dear Customer,

Thank you for reaching out to us. We have reviewed your request and would like to clarify that our records indicate the item was delivered in good condition.
Unfortunately, we are unable to offer a replacement in this case. However, if there is anything else we can assist you with or if further clarification is needed, please don’t hesitate to let us know.
We appreciate your understanding and are here to help with any other concerns you may have.

Best regards,

No stars if I could absolute scam i ordered a necklace on the 3rd of December they told me it was delivered I have a doorbell camera so I can prove it wasn’t I’ve emailed multiple times only to be robbed off over an over again stay away from them

I ordered a necklace well before Christmas for my daughter. The photo showed a lovely necklace in a nice gift box. The items arrived well after Christmas in a tiny pull bag and poor quality. I wish I had spent that money buying locally. Lesson learned, be careful what you order especially from China.

I adore my new bracelet from Luxus Love Jewellery! It’s well-made and fits perfectly. The shipping was prompt, and the customer service was outstanding. Highly recommend this shop for quality jewelry!

I adore my new earrings! The design is unique and beautiful. They are lightweight and comfortable to wear. Quick delivery and great service. Highly recommend this store

Unfortunately, despite placing the order on 15th December, as I write this on 4th January I am yet to receive the necklace. I have been told 3 times that the address was incorrect which I resubmitted several times, yet the package is still not here. This was meant to be a Christmas present so obviously very disappointing. I have found the customer service quite poor.

Very dissatisfied and disappointed with quality of jewellery it was if came outbof lucky bag.
Complaint to PayPal didn't get anywhere was advised by PayPal to raise a dispute with my bank. The bank was so helpful took details and got refund straight away while they looked in to the case.
Avoid this company bad quality.
It cost Me money to send jewellery back to China recorded delivery and didn't receive and correspondence or money back ftom them Don't deal with company

We ordered a necklace just before Christmas. We never received the order. We were told it was delivered by EVRI. The combination of two awful companies should avoid any future orders. Please don’t use, seems like scam and fraudsters.

Absolutely terrible company to deal with!! My parcel never arrived as Evri delivered it to the wrong address so I’ve had to pay double to get an alternative gift elsewhere. They never had given me a choice for the delivery courier either and I certainly wouldn’t have picked Evri. I’m emailing numerous times to ask for a refund and I have even sent them the response from Evri and I have still not received a refund. It’s been over a month and all they keep saying is that it’s been sent at their side!! Avoid and stay clear, do not order from this company if you have any problems you will not receive a refund!!!

I am not sure how or who writes these reviews, but I am very suspicious. I placed and order which to date I have not received and when I emailed them, they said we don’t have any records. Odd that is when they took £43!!
Be careful!!

I’ve tried to return a necklace but that have just stopped responding. First they said “ Unfortunately, we don't accept returns for change of mind due to hygiene concerns.” I send them a screenshot of there return policy that says “ We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at email address Please note that returns will need to be sent to the following address: No.75 Wusi Road, Gulou
District, Fuzhou, Fujian, 350003, China. If your return is accepted, we'll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.” after sending this they have stoped replying! DO NOT ORDER FROM THEM!

Upon purchasing a product it said 5-8 days delivery, I was hoping for it to be here for Christmas. It’s now due to be delivered 20 days after ordering. I understand it’s a busy period but I would have shopped elsewhere had i known it would take 3 weeks for delivery.

Absolutely disgusting company my husband brought me 3 items for our anniversary. Received jewellery on Wednesday and I wasn't happy requested to return items Wednesday half an hour after receiving to be sent an email today Saturday stating they don't expect returns when there website states you have 14 days. Disgusting the quality of the jewellery is like its from the pound shop so cheap and tacky. Company like this should not be allowed to trade!!!

If 0 stars was an option I’d give that I can only think the 5 star reviews are fake as this site is horrible to scam people this close to Christmas is just not on stay away from these scammers

Ordered a gold chain with linked hearts engraved. Tracking number I was given was nonexistent, needless to say the purchase never arrived, very disappointed as this was an Anniversary present for my wife. I have requested a full refund including shipping, I won’t hold my breath. They are not in London, they are in China, my advice would be to purchase elsewhere!!

Had my bank card cloned from this website and they then took over £500 out of my account! Stay away there scumbags