The Luxury Well Reviews 6

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Watch Store
  2. Online Marketplace

Information provided by various external sources

The Luxury Well is committed to providing the absolute best service and convenience at the lowest prices for all your luxury purchases. With a focus on hard luxury, we are able to source any and all wristwatches, clocks, jewelry, leather goods and eye wear for you. The Team of The Luxury Well is comprised of watch fanatics and industry veterans that held management roles with watch brands and retailers in Germany, France, Switzerland and the United States. We source our product directly from the factories in Switzerland, Germany, France and Italy through their authorized distributors or retail partners. Since The Luxury Well is more interested in satisfied customers than high profits (the owners all have day time jobs), our prices are calculated more aggressively than anywhere else online or offline for new and unworn goods. From time to time, we are able to offer additional discount codes that you will be informed about if you subscribe to our hot deals newsletter. Typically, the fastest way to an answer is sending us an email or a text message to +1 (646) 661-1669. We can also communicate through WhatsApp. Contact us at info@luxurywell.com or by phone at +1 (800) 999-9295 for inquiries about product that you do not see listed in our store. We are happy to consult with you in English, German or French.


Contact info

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Luxury Well brought me something I have longed for!

The Luxury Well side of things could not have gone better, or been more helpful. The only negative was some very slow delivery once FedEx Ground (the 55 lb box had to come by ground - grounded in bad weather. That completely aside - brilliant on all counts! The Luxury well brought me something I have longed for for years - the M1 clock kit - and eased all the ordering, customs, etc. A very good experience!

23 February 2022
Rated 1 out of 5 stars

Cancelled order with no explanation

Bought and paid for a watch on their website ,that all went through okay had an email back later to say they have cancelled the purchase and refunded the money with no explanation why and when I emailed them there was no reply, am waiting for the money to reappear in my bank account??

7 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience with TLW

Had an excellent experience with TLW. The watch was delivered exactly as described in the posting on Chrono24. Brand new with all protective film intact. TLW was also quick to respond, courteous, and answered all my questions leading up to the transaction. Also provided updates on when the watch was shipping out, as well as providing pictures prior to boxing up for shipment. I found that to be very helpful and reassuring. Would definitely purchase from them again in the future.

13 January 2020
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my purchase of…

I was very pleased with my purchase of a Glasshutte Original Panomatic Lunar watch from The Luxury Well (TLW). TLW responded quickly to my initial inquiries and sent the watch promptly once I had placed my order.

If I decide to purchase another watch in the future, I will definitely consider TLW again.

10 January 2020
Unprompted review
Rated 5 out of 5 stars

About the best watch buying experience…

About the best watch buying experience online (in fact anywhere), I ever had. Super knowledgeable people that really knew what they were talking about. Answered all my questions promptly and in great detail.
Decided on an H. Moser & Cie. perpetual and the watch was delivered overnight in perfect packaging. Brand new with full warranty and a very thoughtful handwritten note. And the price of course was unbeatable.
This is my new go-to place for anything on my wrist!

30 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look