Luxreaders Reviews 1,043

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and robustness of the products, particularly the glasses and lenses, noting their durability and stylish designs. Many people appreciate the wide selection available, making it easy to find suitable and attractive eyewear. The overall product experience, from design to functionality, is frequently highlighted as excellent. However, some customers were not happy with the customer service, describing it as unresponsive or unhelpful when issues arose. There were also mentions of significant delays in delivery, especially for orders to the UK, with some people experiencing long lead times and difficulty tracking their purchases. A few other people also felt that the quality of some products was poor, with instances of faulty items or parts breaking shortly after purchase.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers praise the quality and design of the... See more

Quality

Consumers generally express satisfaction with the quality of the glasses, often highlighting their stylish... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and prompt... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express significant frustration with... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a "digital... See more

Based on these reviews

Rated 4 out of 5 stars

What I like about Luxreaders is the robustness of the frames. I am an ex soldier and always believed any accessories should be soldier proof! A soldier is likely to break anything given to him! So far... See more

Rated 4 out of 5 stars

The glasses/specs are fine, just the wrong prescription. I read everything and did the tests several times... SOOOO... am blaming the tests and not the company. Perhaps online tests are always rub... See more

Rated 5 out of 5 stars

Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... See more

Rated 5 out of 5 stars

The communication is very good, not too pressing. And the efficiency following the order is very impressive. Always delivered on time. And, of course most importantly, the glasses are really good. On... See more

Rated 1 out of 5 stars

Items have an extremely long lead time to the UK. Ordered 4 days ago and tracking shows that Royal mail did not receive them yet. Website or order confirmation doesn't have any contact details beyond... See more

Rated 5 out of 5 stars

The glasses took a little while to get to me in the UK but I have to say, the wait was so worth it. As a software developer who spends their whole day looking at computer screens, I love having the bl... See more

Rated 5 out of 5 stars

This is my 2nd pair of Luxreader sunglasses. I've pushed the boat out a little and gone for their zingy Crystal Lemon frames which is not normally me but I love them. I've been using glasses for mor... See more

Rated 5 out of 5 stars

The quality was excellent for the price and it meant that I could buy several pairs to leave around and not be worried if I loose or damage a pair compared to when I've paid hundreds from my opticia... See more

Rated 5 out of 5 stars

Simple to use shopping experience.Quality materials.Excellent value for money. Prompt delivery considering coming from Denmark. Now have 2 pairs of prescription sunglasses and 3 pairs of reading glass... See more

Rated 5 out of 5 stars

I bought three pairs of the premium reading glasses this time & they are such good quality!! The colour always are also right on trend - wouldn’t wear any other reading glasses. Definitely recommend �... See more

Rated 5 out of 5 stars

Great service, and awesome products. Its taken me a long time to find suitable reading glasses. Luxreaders have fantastic options covering all style and sizes - perfect, thank you

Rated 1 out of 5 stars

The glasses were faulty. One arm fell off as a screw must have been loose. But the truly maddening thing is being completely ignored by the customer service robots. I've complained three times, with t... See more

Rated 5 out of 5 stars

I am a regular customer of Luxreaders. I have always had great experience with their products and as they are so reasonably priced I have been brave enough to give different styles a try. They deliver... See more

Rated 5 out of 5 stars

Danish Design. Excellent value for money. Stylish and very light glasses, delivered promptly. Always buy from Luxreaders, because they are lovely and in triplicate, as I lose them!

Rated 5 out of 5 stars

Fast delivery and excellent quality – great value for money. The glasses really help reduce eye strain and improve my vision. The 3 for £59 deal is amazing. These are my first proper reading glasses a... See more

Rated 1 out of 5 stars

Worst customer service experience ever. I'd strongly urge avoiding this company at all costs. Glasses ordered 10th August. 1st October still no glasses and no ability to trace the order. They've got m... See more

Rated 1 out of 5 stars

Received 3 pairs of glasses but 2 were faulty and didn’t sit straight on my head. Have tried multiple routes to exchange or return but the after service is non existent. 2 weeks in and not a single re... See more

Rated 5 out of 5 stars

Well made plenty of choice to get the right look especially with the handy try on feature my go to for glasses 4th time using lux readers quick delivery too

Rated 5 out of 5 stars

Excellent choice of frames and the ideal reading glasses with the option of anti blue glare lenses and very handy hinges that don't break. highly recommended and my third order. Thank you Christ... See more

Rated 5 out of 5 stars

Easy clear options. Transaction simple. Delivery very quick. Readers are great. They appear well made and a better option to cheap plastic versions.

Rated 5 out of 5 stars

Really love Luxreaders glasses. I love the designs and coloured frames. I have several pairs of reading glasses and just purchased the sunglasses. I am very happy with the service the quick delivery f... See more

Rated 5 out of 5 stars

Good lenses. I bought a two pairs of +1.5 Skagen, one clear and one tinted. I also bought 1 pair of +1.5 Kobenhavn blue light glasses all in Feb 2025 and decided to use them for 3 months befor... See more

Rated 5 out of 5 stars

The quality of these glasses is superb. The frames look and feel just like a pair of expensive prescription ones and the lenses are excellent. For the price Luxreaders is a real find.

Rated 5 out of 5 stars

Excellent glasses. Robust, lightweight, attractive designs that feel strong but flexible to handle. Love them. Highly recommend.

Rated 5 out of 5 stars

This is the second set of 'three pairs' I have purchased, the first set some years ago. Over time - lost, sat on, you name it! An excellent selection to chose from, ordered, paid for and received w... See more

Rated 5 out of 5 stars

I love the rubber frames (no eczema!) the shapes (cool, which they are, even my kids say so) matt finish, great fit and look expensive (which they’re not). I treat them quite roughly (they don’t... See more

Rated 5 out of 5 stars

Good design and quality. Great delivery. Goods priced well for the level of quality and service. The goods are well packaged for delivery to avoid damage. I would say the company would have very... See more

Rated 5 out of 5 stars

Will definitely be ordering from luxreaders again lovely pair of reading glasses nice and light brilliant quality and design delivery was smooth great price.

Rated 5 out of 5 stars

Order the Oslo in turtle. Absolutely love them! Great frames and quality lenses. Highly recommended. Just about to order my second pair.

Rated 5 out of 5 stars

Second order of three pairs men’s glasses, they fit great lenses cool designs easy to order no need to pay anymore

Rated 5 out of 5 stars

Bought three pairs this time. Had bought one pair about 4 years ago and they have outlasted all the cheaper ones. Very happy with your glasses, fantastic quality and good value.

Rated 5 out of 5 stars

Lovely glasses. My husband and I are very pleased with our purchase. Perfect for outside summer reading. Great service all round

Rated 5 out of 5 stars

These are terrific specs at a very reasonable price. The customer service is excellent, I have bought several pairs and have never been disappointed with the quality, price or service. Highly recommen... See more

Rated 5 out of 5 stars

This was a second order which is always a good sign - what I really like is that the lenses have a great range over which they provide excellent focus - particularly helpful when working on a PC where... See more

Rated 5 out of 5 stars

Bought 3 pairs which arrived very quickly. Very happy with each one. They look smart and modern and very light to wear. Highly recommended.

Rated 5 out of 5 stars

The glasses are lovely, good style, good quality, very good price. I bought a second pair after I had received the first and would not hesitate to use the company again. All good.

Rated 1 out of 5 stars

Returned an item - no refund provided. I returned my item per their policy using their label and box. No refund provided after 5 weeks. Emailing their customer service is frustrating and pointless -... See more

Rated 1 out of 5 stars

Have purchased reading glasses over the past 10 years but something has changed here. The wrong strength was sent out for two of the three pairs I ordered three weeks ago and all attempts to resolve... See more

Rated 1 out of 5 stars

These glasses were not as expected, I did not like Matt look or colour. These people avoid refunding you and make it hard to find information on returning. They don’t ever use the word refund interest... See more

Rated 2 out of 5 stars

Ordered glasses and needed to return the other, had trouble with trying to do exchange, so at to do return and refund, did speak to customer service, by chat, and received my forms and free return po... See more

Rated 1 out of 5 stars

Unfortunately, one star is as low as it goes. One star isn’t against the item, it for their refusal to provide a refund. I am now over one calendar month since the date on the proof of postage and c... See more

Rated 1 out of 5 stars

It was NOT great. Terrible return service. Have tried to correspond with the chatbot and Instagram messaging (which is suggested by Luxreaders). Instagram messaging refers you back to the Chatbot..... See more

Rated 1 out of 5 stars

very poor quality product, lens came out the same day i recieved the order . i tried to return but couldnt return it. they promise you guaranteed return but once you try to return it, they stop respon... See more

Rated 2 out of 5 stars

I have bought several pairs of glasses and find them decent and reasonably priced. The last time I ordered I got 3 pairs. Within 2 months the arm fell off one pair. I didn't do anything about it bu... See more

Rated 1 out of 5 stars

AVOID THIS BRAND. I am yet to get the glasses purchased from LuxReaders. I made the purchase 10 days ago and nothing has been shipped to either PostNord or RoyalMail. Despite repeated attemp... See more

Rated 1 out of 5 stars

This is not the first time that we have ordered from Luxreaders and in the past they have been good but sadly this time it has all gone wrong! One of the 6 pairs of glasses was broken when it arrived... See more


Company details

  1. Health & Medical

Written by the company

Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ignoring contact!

I ordered three pairs of readers.
The order arrived and only one of the pairs was correct.
I have tried to contact Lux Readers and I have had no reply
There seems to be no way of communicating with them other than the email I have used which they seem to just ignore! Terrible!

20 February 2026
Unprompted review
Rated 1 out of 5 stars

ordered 3 pairs of readers

ordered 3 pairs of readers, one pair had an arm that was not straight, sent it back for an exchange. when the new one arrived it was the same as the last one. been trying to return the second pair but customer services are not helpful and just give me the runaround..so had to get them straightened at an optician at a cost of £15.00. Best stick to UK companies in the future

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid…

Have purchased reading glasses over the past 10 years but something has changed here. The wrong strength was sent out for two of the three pairs I ordered three weeks ago and all attempts to resolve have failed. All contact is through an automated system which is never followed up. The latest is that they can’t match my order to my e-mail address despite me sending photographic evidence.
Will push on with a formal letter but my advice is steer clear.

14 November 2025
Unprompted review
Rated 2 out of 5 stars

Ordered glasses and needed to return…

Ordered glasses and needed to return the other, had trouble with trying to do exchange, so at to do return and refund, did speak to customer service, by chat, and received my forms and free return postage.
Have returned all 3 pairs of glasses over 3 weeks ago but still not received my money back. Never will I use this company again

4 November 2025
Unprompted review
Rated 2 out of 5 stars

Cannot be contacted, they dont honour their guarantee

The glasses are fine, but the follow up customer service is terrible. On the LuxReaders website they have a 'Happiness Guarantee' which was part of what influenced me to buy. It says '
Happiness Guarantee ensures that we'll do what it takes for you to be satisfied with your Luxreaders. If your glasses break or you loose a screw, we'll replace them. Whatever it takes. No questions asked. Just reach out to us. We're here for you.'

Well, one pair of my glasses did break, just a week after buying three pairs. I reached out to the - all customer service enquiries are answered by a chatbot and its impossible to get a human response. The chatbot basically said 'No' and went round in circles. So by all means buy these glasses, but if anything goes wrong with the items themselves or delivery, you wont be able to contact the company and they dont honour the guarantee on their website.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor

Poor. No delivery after 3 weeks of waiting and no attempt by the company to help or follow up

21 November 2025
Unprompted review
Rated 1 out of 5 stars

This Zero aftersales service Luxreaders, stop blagging your customers,what a shame !

This is not the first time that we have ordered from Luxreaders and in the past they have been good but sadly this time it has all gone wrong! One of the 6 pairs of glasses was broken when it arrived so I contacted them via their chatbot / email and provided a picture of the broken glasses. 5 frustrating emails later all you get back is "we will be in touch" again and again and again - But no action, no replacement glasses and zero customer service. This has really put us off ordering from Luxreaders again, if they cant sort out a VERY basic problem reported over a week ago and just keep on blagging us then I would suggest you avoid them as well. Zero aftersales service Luxreaders, shame.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Good design and quality.

Good design and quality.
Great delivery.
Goods priced well for the level of quality and service.
The goods are well packaged for delivery to avoid damage.
I would say the company would have very low return rates based on all of the above.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect vision and style

I love the rubber frames (no eczema!) the shapes (cool, which they are, even my kids say so) matt finish, great fit and look expensive (which they’re not). I treat them quite roughly (they don’t mind) and once I’ve trashed the lenses after about a year or 18 months I recycle and buy three more pairs.

So I love them.

6 November 2025
Unprompted review
Rated 2 out of 5 stars

No response when 2 out of 3 pairs broke within 2 months

I have bought several pairs of glasses and find them decent and reasonably priced.
The last time I ordered I got 3 pairs. Within 2 months the arm fell off one pair. I didn't do anything about it but when an arm fell off the second pair I contacted the company and they asked for photos.
I have chased twice and have had no response other than this is being looked into.
Very poor customer service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

The communication is very good, not too pressing. And the efficiency following the order is very impressive. Always delivered on time. And, of course most importantly, the glasses are really good. On the very rare occasions I have had problems with my orders the support has been very friendly and efficient. I really love Luxreaders as a company. Ed in Surrey, UK

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Products

Great service, and awesome products. Its taken me a long time to find suitable reading glasses. Luxreaders have fantastic options covering all style and sizes - perfect, thank you

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, one star is as low as it goes. One star isn’t against the item, it for their refusal to provide a refund. I am now over one calendar month since the date on the proof of postage and continually receive a stalling chat bot style response. If you reside in the UK your order is posted and, if returned, returned to Denmark. There is no means of adequately contacting them, just the same holding statement of how sorry they are if you have been waiting but never sorry enough or honest enough to refund you.
Next step for me is to contact the equivalent of Trading Standards in Denmark.
Save your money and don’t order from this company. They boost their profit margins by NOT PROVIDING REFUNDS.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy clear options

Easy clear options. Transaction simple. Delivery very quick. Readers are great. They appear well made and a better option to cheap plastic versions.

17 October 2025
Unprompted review

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