What I like about Luxreaders is the robustness of the frames. I am an ex soldier and always believed any accessories should be soldier proof! A soldier is likely to break anything given to him! So far... See more
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Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29
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Ignoring contact!
I ordered three pairs of readers.
The order arrived and only one of the pairs was correct.
I have tried to contact Lux Readers and I have had no reply
There seems to be no way of communicating with them other than the email I have used which they seem to just ignore! Terrible!
Great pair of Specs!
Great pair of Specs with a super high-quality finish and feel! Will not be my last pair.
Impossible to return unwanted items
Impossible to return unwanted items. trying to do so i get a digital runaround. No possibilities to get in contact with company.
AVOID THIS SHOP
Danish Design🥰, excellent value.
Danish Design. Excellent value for money.
Stylish and very light glasses, delivered promptly.
Always buy from Luxreaders, because they are lovely and in triplicate, as I lose them!
ordered 3 pairs of readers
ordered 3 pairs of readers, one pair had an arm that was not straight, sent it back for an exchange. when the new one arrived it was the same as the last one. been trying to return the second pair but customer services are not helpful and just give me the runaround..so had to get them straightened at an optician at a cost of £15.00. Best stick to UK companies in the future
Avoid…
Have purchased reading glasses over the past 10 years but something has changed here. The wrong strength was sent out for two of the three pairs I ordered three weeks ago and all attempts to resolve have failed. All contact is through an automated system which is never followed up. The latest is that they can’t match my order to my e-mail address despite me sending photographic evidence.
Will push on with a formal letter but my advice is steer clear.
Ordered glasses and needed to return…
Ordered glasses and needed to return the other, had trouble with trying to do exchange, so at to do return and refund, did speak to customer service, by chat, and received my forms and free return postage.
Have returned all 3 pairs of glasses over 3 weeks ago but still not received my money back. Never will I use this company again
Cannot be contacted, they dont honour their guarantee
The glasses are fine, but the follow up customer service is terrible. On the LuxReaders website they have a 'Happiness Guarantee' which was part of what influenced me to buy. It says '
Happiness Guarantee ensures that we'll do what it takes for you to be satisfied with your Luxreaders. If your glasses break or you loose a screw, we'll replace them. Whatever it takes. No questions asked. Just reach out to us. We're here for you.'
Well, one pair of my glasses did break, just a week after buying three pairs. I reached out to the - all customer service enquiries are answered by a chatbot and its impossible to get a human response. The chatbot basically said 'No' and went round in circles. So by all means buy these glasses, but if anything goes wrong with the items themselves or delivery, you wont be able to contact the company and they dont honour the guarantee on their website.
Poor
Poor. No delivery after 3 weeks of waiting and no attempt by the company to help or follow up
This Zero aftersales service Luxreaders, stop blagging your customers,what a shame !
This is not the first time that we have ordered from Luxreaders and in the past they have been good but sadly this time it has all gone wrong! One of the 6 pairs of glasses was broken when it arrived so I contacted them via their chatbot / email and provided a picture of the broken glasses. 5 frustrating emails later all you get back is "we will be in touch" again and again and again - But no action, no replacement glasses and zero customer service. This has really put us off ordering from Luxreaders again, if they cant sort out a VERY basic problem reported over a week ago and just keep on blagging us then I would suggest you avoid them as well. Zero aftersales service Luxreaders, shame.
Zero customer service
Zero customer service
You cannot speak to a human being
Still Waiting since 5 weeks
Order number 49233 uk
Good design and quality.
Good design and quality.
Great delivery.
Goods priced well for the level of quality and service.
The goods are well packaged for delivery to avoid damage.
I would say the company would have very low return rates based on all of the above.
Perfect vision and style
I love the rubber frames (no eczema!) the shapes (cool, which they are, even my kids say so) matt finish, great fit and look expensive (which they’re not). I treat them quite roughly (they don’t mind) and once I’ve trashed the lenses after about a year or 18 months I recycle and buy three more pairs.
So I love them.
No response when 2 out of 3 pairs broke within 2 months
I have bought several pairs of glasses and find them decent and reasonably priced.
The last time I ordered I got 3 pairs. Within 2 months the arm fell off one pair. I didn't do anything about it but when an arm fell off the second pair I contacted the company and they asked for photos.
I have chased twice and have had no response other than this is being looked into.
Very poor customer service.
A great company to deal with
The communication is very good, not too pressing. And the efficiency following the order is very impressive. Always delivered on time. And, of course most importantly, the glasses are really good. On the very rare occasions I have had problems with my orders the support has been very friendly and efficient. I really love Luxreaders as a company. Ed in Surrey, UK
Great Product
Great process, delivery and great product. Thank You everyone.
The quality of these glasses is superb
The quality of these glasses is superb. The frames look and feel just like a pair of expensive prescription ones and the lenses are excellent. For the price Luxreaders is a real find.
Awesome Products
Great service, and awesome products. Its taken me a long time to find suitable reading glasses. Luxreaders have fantastic options covering all style and sizes - perfect, thank you
Unfortunately
Unfortunately, one star is as low as it goes. One star isn’t against the item, it for their refusal to provide a refund. I am now over one calendar month since the date on the proof of postage and continually receive a stalling chat bot style response. If you reside in the UK your order is posted and, if returned, returned to Denmark. There is no means of adequately contacting them, just the same holding statement of how sorry they are if you have been waiting but never sorry enough or honest enough to refund you.
Next step for me is to contact the equivalent of Trading Standards in Denmark.
Save your money and don’t order from this company. They boost their profit margins by NOT PROVIDING REFUNDS.
Easy clear options
Easy clear options. Transaction simple. Delivery very quick. Readers are great. They appear well made and a better option to cheap plastic versions.
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