Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
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See what reviewers are saying
“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
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❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
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Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
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Very good products and services !!
3 October 2023
Reply from Luxplus Sverige
Hi Mani,
Thank you so much for the kind review, we appreciate it a lot. 🌸
Have a nice day!
Kind regards,
Luxplus
My things always come on time and in…
My things always come on time and in damaged. Every step is clear
3 October 2023
Reply from Luxplus Sverige
Dear Anita,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Fair price and quick delivery!
21 September 2023
Reply from Luxplus Sverige
Hi Angel,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Luxplus may charge you without your knowledge and permission
I earlier ordered some products from the webpage which was OK.
However, later on I got a message from my bank that Luxplus tried to charge me a membership fee that I've not asked for.. It tried to withdrawn money without my permission and knowledge.
I signed in their webpage and there is no way to delete my account, my credit card information etc. I sent an email to the customer service and let's see how they handle it..
But, I am really unhappy with how they unhonestly try to charge something that I didn't want. Especially I didn't want to store my credit card information which looks like they store it without my permission and knowledge which is probably illegal.
EDIT: What you do is a legal robbery. You would just harm your business by injecting a "free one month membership" on the checkout that I didn't even notice there was such thing.
I paid your forced membership fee and there is no way to delete the account. Please delete my account, my credit card information and other personal information as GDPR dictates you to do so. Your interface is designed in a way that it's not possible to delete the payment information.
I don't think it's a wise way to run business, try to earn money by providing services, not by injecting things that obviously I didn't wish to do so. If you made it more noticeable, instead of spending time to fill up this entry, I'd spend 1/10 of the time to cancel it.
28 September 2023
Unprompted review
Reply from Luxplus Sverige
Hi Serdar,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Have a nice day!
Kind regars,
Luxplus
Great variety of product with awesome…
Great variety of product with awesome prices. Very fast shipping and great customer service. Would definitely recommend
5 September 2023
Reply from Luxplus Sverige
Hi Una
Thank you for your lovley review 🌸
Kind regards,
Luxplus
scammers do not buy anything from them.
scammers do not buy anything from them.
they charge you for the membership.
9 September 2023
Unprompted review
Reply from Luxplus Sverige
Hi Masih,
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Have a nice day!
Kind regards,
Luxplus
Fast delivery.Superb service
27 August 2023
Reply from Luxplus Sverige
Dear Nuwan,
Thank you for your kind review, makes us really happy to hear! 🌸
Have a lovely day!
Kind regards,
Luxplus
Good buying experience
20 August 2023
Reply from Luxplus Sverige
Hi Afzal
Thank you for this review ⭐️
Kind regards,
Luxplus
I made an order 5 weeks ago they…
I made an order 5 weeks ago they haven't delivered it after so many attempts by contacting them I finally got the order.
Wish I could upload the pictures I took 2 of the product I purchased was opened and half empty and the cap was broken in one of it and someone put a tape on it to close it
Really bad service. I will try to file a complaint with you guys. Who sends used and broken stuffs for customers.
19 August 2023
Unprompted review
Reply from Luxplus Sverige
Hi Jithu
We purchase and get the products directly delivered from our supplier and therefore the products are not always sealed.
Since used returned products are never mixed with our new products it is not possible you have received a used product.
This means that the product has been damaged during transport and you are welcome to send us your pictures and we will look into this.
Regards,
Luxplus
Very good prices
7 August 2023
Reply from Luxplus Sverige
Dear Jonitta,
Thank you for your review! We are happy to hear that you are satisfied with Luxplus and our prices 🌸
Kind regards,
Luxplus
Strange policy with return and charged extra
Have been their paying member for over one year. It is acceptable to pay for membership. However, there are certain tricks to charge extra. I couldn't pick up a package, and it got auto-returned. After I informed Klarna, which I paid with, luxplus sent an email saying I should inform them instead and charged me 38 for the return. It has never happened to me with any other online shops. It is not a big charge, even less than the membership fee, but the feeling of being tricked is not good.
5 August 2023
Unprompted review
Reply from Luxplus Sverige
Hi Molly
We are sorry to hear you feel this way.
When a package has been automatically returned it means that the customer has not picked up in time and therefore we take a fee of 29 kr.
This is stated in our terms. It is a very common thing for comapanies to do and this is done for economic and environmental reasons.
We are sorry you feel tricked but we are only following our terms.
Regards,
Luxplus
One of the best, most-stocked online stores
I've been a customer at Luxplus since I found them around 2015-16. They are very well-stocked and offer very nice prices on a large number of items. I mostly buy stuff for the home, including candles, deodorizers, air fresheners, etc. But they have all kinds of stuff. Delivery is simple and fast. Keep it up!
3 August 2023
Reply from Luxplus Sverige
Hi Angel
Thank you for your review! We are happy to read about your experience of Luxplus and that you find products you enjoy in our website 🤩
Kind regards,
Luxplus
Sucks that the package got damaged and…
Sucks that the package got damaged and it had to be sent back but the customer service was top notch with helping with a refund.
29 July 2023
Reply from Luxplus Sverige
Dear Kyra,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Reply from Luxplus Sverige
Dear Mohsen,
We are very happy to read this review and we will take this criticism with us and hope to improve and become better. 🌸
Kind regards,
Luxplus
Smell Fresh
Very Good sevice
Fast delivery
Reliability
Excellent products
Excellent packaging 📦
26 July 2023
Reply from Luxplus Sverige
Hi Nassir,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Very nice products
23 July 2023
Reply from Luxplus Sverige
Hi Sadie,
Thank you for your review! We are happy to hear that you are satisfied with your products🌸
Kind regards,
Luxplus.
whenever i’m in need of a beauty…
whenever i’m in need of a beauty product or self care product, i always purchase them from LuxPlus because it delivers in just 2-3 days and their prices are very reasonable plus affordable. Your package also arrives in very good condition
They always offer discounts and member prices, in addition to the points u collect while buying a product which you can use to make your purchase cheaper.
I really like Luxplus and will continue to buy from it.
17 July 2023
Reply from Luxplus Sverige
Hi Alaa,
Thank you so much for the kind review. It makes us very happy to hear that you are satisfied with us and thank you for choosing Luxplus. 💖
Wish you a lovely day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Lingyu
We are very sorry to hear this.
Please contact us and send a mail tokundtjanst@luxplus.se so we can help you with this.
Looking forward to hear from you.
Regards,
Luxplus
Reply from Luxplus Sverige
Hi Elin
Thank you for this lovley review! 😍
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Eva
Thank you for this review 🤩
Kind regards,
Luxplus
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