Buying off Instagram is always risky business, buying from luxo fashion you feel more safe than you would at selfridges, Matt has gone above and beyond for me. Bought a gucci polo and it was too b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gutted really, bought a palm angel t shirt and a off white one as well and the off white t shirts had streaks through it which looked like dirt that I can’t get out and the palm angels teddy is Peelin... See more
Company replied
This is the wrong company. Luxo has know association with Luxeo Fashion
Company replied
Fast service. Best selection of high end designer wear. Purchased my Stone-Island trousers and new beanie from them and they are perfect. Super-Fast delivery aswell so really have no reason not to giv... See more
Company details
Written by the company
Luxo was formed following the culmination of many years passionately following the trends and brands associated with the high-end market. Having such a personal interest and understanding of the brands, we were convinced our knowledge and passion would ensure our customers benefit from being able to buy the style and brands they need without tirelessly filtering through hundreds of different pages.
Contact info
Registered Address: 81 Burton Road, DE1 1TJ, Derby, United Kingdom
- N/A
- Sales@luxofashion.co.uk
- luxofashion.com
3.1
Average
250 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received my order from Luxeo…
This is the wrong company. Luxo has know association with Luxeo Fashion
26 December 2025
Unprompted review
Reply from Luxo Fashion
Hi
You have the wrong company, we are Luxo Fashion (UK). Luxeo Fashion has no affiliation with us - please remove the review.
Please note we take defamation very seriously - if the review is not removed, we will be forwarding this to our legal team for action.
Kind Regards
Luxo
Nothing like picture
Nothing like the picture and took 4 weeks to deliver to London!
19 December 2025
Unprompted review
Reply from Luxo Fashion
Hi, please note you have left a review for the wrong company.
We take defamation cases extremely seriously as it can have significantly negative impacts on our business.
If the review is not removed within 24 hours, we will forward this to our legal team for formal proceedings.
Regards,
Luxo Fashion ltd
Delivered on time
Delivered on time . Product as described will definitely use Luxo Fashion again .
27 December 2023
No information about my order…
No information about my order delivery.. it’s very bad
24 December 2023
Reply from Luxo Fashion
Hi Frank Joseph
Please note you ordered at 3:24pm on Christmas Eve. It was highlighted on our website that there were no deliveries from 24th - 27th December due to non-working days and bank holidays.
Despite this, we dispatched your order one day late due to the discontinued code you used for our site (explained on email) but ensured next day delivery was guaranteed.
We can see you placed a second order on 3rd January so we assume you were happy with the service and the issue was resolved and rectified.
We appreciate any updated reviews for recent orders.
Thanks again for your custom.
Best Regards
Luxo
Best in the business simple as.
30 November 2023
Quick delivery and great product
25 November 2023
Excellent Service
Ordered at 2PM and by 730AM the next morning, my item arrived. Authentic item as well. Happy with my purchase
6 September 2023
Very quick and to get my order to me…
Very quick and to get my order to me the best of company
17 August 2023
I’m not recived my order
You told me in the email that the driver arrives between 4:22 and 5:22 and not at 8:00. I have a lot of work to do in my life. I don't have time to waste waiting fu…. driver.
19 June 2023
Reply from Luxo Fashion
UPDATED REPLY;
We do not process the emails; it's handled by DPD (third party company we use for shipping). Most couriers won't even send you a one hour time slot; DPD do for convenience. They email time slots to customers & sometimes in the rare occasion, issues can happen i.e car crashes, traffic congestion etc. There is nothing they can do about that; there were two delivery attempts faster than your paid shipping service, both of which were unsuccessful.
Dear Jean Finiels
We're quite confused by this 1 star review as it does not reflect our true service or your experience with us?
You placed an order 13th June 2023 at 4:32pm and less than 24 hours later, your order was dispatched (earliest possible time). DPD attempted delivery 15th June 11:52 however no one answered the door. DPD then made a second attempt 16th June 8:39pm but again, no one answered the door. You have been given tracking numbers and full updates via email.
There is nothing we or DPD can do if you are not in to receive the delivery; they have sent email notifications so you know exactly when the parcels are due for delivery.
We have also received no contact from you via email otherwise we could have handled this appropriately.
It's likely the parcel will now get delivered back to our warehouse so if you'd like to contact us via sales@luxofashion.co.uk, we will confirm the next steps. We would appreciate if you could remove the review based on the information you've provides as it can unnecessarily effect our small business.
Best Regards
Luxo
I’ve bought trainers that where to big…
I’ve bought trainers that where to big and got an email saying that they have kept a pair smaller in reserve as soon as I return my order back
9 June 2023
Good prices & very fast delivery!
31 May 2023
Unprompted review
My purchase came boxed as it should and…
My purchase came boxed as it should and my item was fresh with no marks and very clean.
Highly recommend buying from this website.
16 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.