This is my second review for Luxe phone case. I am located in the United States and when ordering just know that it will take up to three weeks to probably get your item. However, once I received it,... See more
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Ordered four cases—two for an iPhone 16 Pro Max and two for an iPhone 17. The 16 Pro Max cases didn’t fit properly, and the included wrist straps were flimsy and wouldn’t attach securely. I emailed c... See more
Really great material. Gold hardware Has not broken yet or tarnished. Feels like real leather
Company replied
I received the wrong item but upon contacting them they sent me the right one. It took longer to receive the item because it had to be sent again..When I did receive the item it was what was expected.... See more
Company replied
Company details
Written by the company
Indulge in luxury with our exquisite collection of phone cases, AirPods accessories, and chic keychains. Elevate your tech style with premium materials and impeccable craftsmanship designed to complement your sophisticated lifestyle.
Contact info
150 Hanifan Lane, 36530, Elberta, United States
- admin@luxephonescase.com
- luxephonescase.com
3.2
Average
21 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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This is my second review for Luxe phone…
This is my second review for Luxe phone case. I am located in the United States and when ordering just know that it will take up to three weeks to probably get your item. However, once I received it, it was a great quality for the price and every time I contacted customer service they got right back to me within 24 hours
31 October 2025
Unprompted review
Fast shipping and quality product.
9 October 2025
Case came as expected
Case came as expected! I love it! Took a little long to get here but other than that great!
4 October 2025
Poor quality and cannot return
Ordered four cases—two for an iPhone 16 Pro Max and two for an iPhone 17. The 16 Pro Max cases didn’t fit properly, and the included wrist straps were flimsy and wouldn’t attach securely. I emailed customer service several times requesting a return label and even offered to cover return shipping, but I haven’t received a label or any return instructions. After upgrading to the iPhone 17, I tried the other two cases and was also dissatisfied. I still can’t get a return label or guidance on how to send them back. Poor products and worse customer service.
26 September 2025
AirPods Pro case does not fit AirPods…
AirPods Pro case does not fit AirPods Pro 3, no response from customer care.
27 September 2025
Bad experience
No replies to my emails about exchange, I’m not satisfied with your service
26 September 2025
I was not impressed with the quality of…
I was not impressed with the quality of material. I wanted to return the item and have contacted luxe phone case without hearing back
26 September 2025
Reply from Luxephonescase
Hi, we’re sorry to hear you weren’t satisfied with your order. We did reach out and asked you to send us a short video showing the issue with the item so we could process your return or replacement, but we didn’t receive a response. We also offered to resend a new case for you. Please check your messages or email from us so we can resolve this for you as soon as possible.
Reply from Luxephonescase
Hi, we received your case and wanted to let you know that the issue was due to a temporary problem with our USPS account. Everything is now resolved, and we’re happy to see that your order was successfully delivered about 13 days ago. Thank you for your patience and understanding!
Reply from Luxephonescase
Hi, we received your case and wanted to let you know that the issue was due to a temporary problem with our USPS account. Everything is now resolved, and we’re happy to see that your order was successfully delivered about 10 days ago. Thank you for your patience and understanding!
Reply from Luxephonescase
Thank you so much for your kind words! We're thrilled to hear you’re happy with the product and impressed with the quick delivery.
Your support means a lot to us, and we’re so glad to have you as part of the Luxe Phone Case community. If you ever need anything in the future, don’t hesitate to reach out!
Warm regards,
The Luxe Phone Case Team
Reply from Luxephonescase
Thank you for the great feedback! We're so glad you had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Luxe Phone Case Team
Reply from Luxephonescase
We’re so happy to hear that you love your phone case! 💖
It’s great to know that it’s the perfect fit and looks just as authentic as you hoped.
Thank you for choosing Luxe Phone Case — we truly appreciate your support!
Warmly,
The Luxe Phone Case Team
Shipping time was great and the product…
Shipping time was great and the product quality was excellent
5 August 2025
Reply from Luxephonescase
Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and that you're happy with the quality of the product. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Top quality
5 August 2025
Reply from Luxephonescase
Thank you for your great feedback! We're glad to hear you were happy with the top quality – that’s exactly what we aim for. Hope to see you again soon!
Luxury look with Really great material
Really great material. Gold hardware Has not broken yet or tarnished. Feels like real leather
3 August 2025
Reply from Luxephonescase
Thank you so much for your kind words! We're glad to hear you're enjoying the quality of the material and the durability of the gold hardware. We put a lot of care into ensuring our products feel and look premium, so it means a lot to hear your positive feedback. Thanks again for your support!
Reply from Luxephonescase
Thank you for the great feedback! We're glad you’re happy with the quality of your case.
We appreciate your support!
Best regards,
Karim
Useless and no response for return
I requested a return three times no response at all, the phone case does not work while on charger. Useless
18 July 2025
Reply from Luxephonescase
We're very sorry to hear about your experience and truly regret that the case did not meet your expectations.
We understand how frustrating it can be when a product doesn’t work as intended, especially with something as essential as charging. Some phone models can be sensitive to case thickness or material when it comes to wireless charging, but this shouldn't have happened.
We’d love the opportunity to make this right. Please reach out to us directly at admin@luxephonescase.com with your order number so we can arrange a return or replacement for you.
Your satisfaction matters to us, and we’re here to help.
Best regards,
Karim
I received the wrong item but upon…
I received the wrong item but upon contacting them they sent me the right one. It took longer to receive the item because it had to be sent again..When I did receive the item it was what was expected.
8 July 2025
Reply from Luxephonescase
Thank you so much for your kind words and support! 😊
We’re so glad you’re happy with the quality, service, and experience.
Your trust means everything to us! 💖
You want me to give a review
You want me to give a review. I ordered case on 6/11, was supposedly shipped on 6/13 and it is now 6/22 and have not received the case.
11 June 2025
Reply from Luxephonescase
Your order has been updated and is still in transit. I truly apologize for the delay. Sometimes shipping can take longer than expected due to carrier issues.
I appreciate your patience, and I’ll continue monitoring the tracking to ensure it gets delivered to you as soon as possible.
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