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LuxeDecor Reviews 2,658

•
TrustScore 4.5 out of 5

4.5

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting that items are even better in person than depicted online. Many people highlight the exceptional customer service, mentioning helpful and knowledgeable staff who provide thorough answers and a positive attitude. The website is also appreciated for being easy to navigate and offering a great selection. However, some customers experienced issues with their orders, including items not being available after purchase or unexpected delays. A few people also reported problems with discount codes not applying as advertised, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality and beautiful design... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more

Rated 5 out of 5 stars

Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more

Rated 5 out of 5 stars

Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more

Rated 5 out of 5 stars

Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.

Company details

  1. Furniture Store

Information provided by various external sources

Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!

Contact info

  • North Michigan Avenue 980, 60611, Chicago, United States

  • luxedecor.com

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Vanity/sink

Easy to navigate site, great selection, and great prices
I look forward to receiving my vanity/sink

15 February 2026
Rated 5 out of 5 stars

KELLY IS THE BOMB!

KELLY WAS VERY HELPFUL WITH MY MANY QUESTIONS FINDING WHAT WE HAD ORDER PREVIOUSLY, FINDING FABRICS WE HAVE AND MATCHING THEM WITH SOLIDS FROM STRIPES FOR A SLIGHTLY DIFFERENT LOOK WHICH MATCHES OUR EXISTING CHAIRS.

8 February 2026
Unprompted review
Rated 4 out of 5 stars

Unable to place order

Unable to place order, despite clicking on PLACE ORDER. Had to call customer service. Also, I wanted "place in room with light assembly and trash removal" for $250. but Customer Service says they will NOT assemble the bed at all.

6 February 2026

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