Luxebyshe 

Edit 9/8/25- they have now flagged my review on trustpilot for defamatory content....it's not defamation when it's true!

Edit 5/8/25 - They are now threating me with lawyers for harassment, wonder how the courts take theft and breaking consumer laws? I don't know why you wont just do the right thing? Also they don't ethically source salvic hair, there stuff is made in china, I have proof that multiple orders have been despatched from china, and I've been in the hair industry long enough to know what actually happens to the "ethical" hair
Try and remove this Stephanie

The worst brand ever, pathetic excuse for nanos, says 1-3 years for their hair but their bonds don't even last 4 months! Of course they blame me, the technician with 9 years in her belt and my client, because obviously they have no blame! They've been deleting my comments and blocking any mentions on my stories because they know they are guilty. I hate doing this but honestly I find no other company more deserving of one star reviews and constant comments on their page, honestly one star is too many! Stay away if you value your money and time

Delay with the shipping however the customer service team were fantastic.

Ive been waiting for the butterfly weft since July 20th. Express delivery. Im still waiting but have now had enough of excuses. And have asked for my money back. It's ridiculous the time you wait. Only got the tracking a week ago. Goodness knows where it is. I paid a lot of money but I need now to have the money back. WOULD LIKE TO CONTUE THIS REVIEW IVE NEVER NMHAD SUCH TERRIBLE HAIR. AS SOON AS IT WAS WASHED THE KNOTS AND DRYNESS NEVER LEFT IT. THEY DID ASK ME TO SRND IT BACK AND AFRER WAITING SO LONF FOR IT BEING SENT I DIIDNT I CANT BELIEVE WHAT I SPENT AND ITS AWFUL NO CONDITION IN IT AT ALL. YOU TOOK LONG ENOUGH TO SEND IT WELL SADLY ITS IN THE BIN NOW NOT FIT FOR ANYTHING . DISGUSTING

If it’s high quality hair extensions your looking for then Luxe by she definitely do the trick! The hair is extremely thick, extremely soft & extremely high quality! Iv got multiple clients who have had 3/4 maintenance appointments on the and set of hair with zero issues.

Ordered my hair in May it arrived late as I was told they was going to be here before the weekend I needed them for.. they was 3 days late. I eventually had it fitted after rearranging my appointment because of the delays, I was short a lot of hair I ordered 150g as always and it’s always fine never had a problem when i had this fitted I could tell straight away that it was not 150g it barely covered my head ! They short you out of grams as I’ve seen on other reviews.

Come 2 weeks later I had noticed my hair had started to deteriorate ALOT. Within such a short amount of time this isn’t normal ! I have had extensions for 3 years now from different places and this has never happened before, I know how to look after my extensions and aftercare.

I wrote a email to LuxeByShe they responded by saying this is my own fault that I didn’t order their aftercare products! It’s a load of ludicrous. I have been reading through reviews and there is 100s of bad reviews on this brand saying their products and hair is bad.. this was after I ordered unfortunately….

Yet they claim to be “Luxury” hair extensions. Never seen Luxury!

Shipping time was not as shown on website
Payed extra for quick shipping and didn’t arrive when expected

The product I received does not match the description provided. I purchased 2 packs of 50g weft. Firstly, both extensions I received weighed only 34 grams (weighed BOTH packs separately) so 16 grams of hair is missing in both packs, despite being advertised and sold as 50 grams in each pack. £365 for 68 grams of hair which SHOULD have been 100grams!! I have taken photo evidence of the product on a scale to verify this and sent Luxe by She this via email. I also have video evidence of this.

Secondly, the colour of the extensions is entirely unacceptable. The product was pictured as balayage/blended blonde and brown, but what I received was simply two distinct strips of coloured hair, with no blending whatsoever. This is not advertised, completely incorrect and misleading. Again, I have photographic evidence of this.

 I emailed to inform Luxebyshe on 10th June, received a reply to state ‘a member of our team will be in touch with a resolution as soon as possible’, however no correspondence since.

Please read and trust the many negative reviews and AVOID purchasing from here. They have done nothing to resolve the problem (probably because they are trying to resolve all the other concerns people are experiencing with their poor quality extensions). However this is no excuse for terrible customer service

So since my last review and being 50g short of hair and no one getting back to me for that long I ended up paying for new hair from remi catchet (which is amazing btw!) I told them not to bother sending the hair out and refunding, but OBVIOUSLY they ignored this and sent it out and then told me I couldn’t return the hair lol!
I’ve had this hair in around 3 weeks now, and I can 110% promise anyone it’s SYNTHETIC! There is no way it’s real hair it’s absolutely terrible, I’m actually embarrassed by the way it looks and that I’ve spend £700 on it.
Please please please stay away from this company as they are terrible in every way, from customer service, to hair quality and beyond!!
Hopefully they close down soon or maybe we should all come together and take them to a small claims court and trading standards so we can get our money back?

Im not satisfied with my purchase.. I never received it.. messaged this company many times gave me run around so I contacted original card payment and they got me my refund back.. to top that off after they offered to give me a refund to resolve situation which they should anyway, I told them inconvenience they caused me that I had to buy from yilites and dye the hair which I didn’t really get desired colour for my daughters graduation.. so I wasted money, the response was were give you refund no compensation for the hassle and stress caused me just what I should been given in first place.. I will give it to them they did keep in contact to try resolve this situation when original card payment was involved but nothing they just gave me refund.. and they think that was acceptable .. I had the right to get refund as never received order but they think it was resolved and they done there best, I have proof of all messages they sent every time I asked for refund, they said were look into it went on for about month, it was my original card payment that retrieved my money it was funny they decided to escalate resolving after my card got in touch with them.. this didnt even offer me some more hair or something for my troubles as keep saying I have right for refund as never received.. I will never buy from this company again!!!!

I trained with this company & they have been supplying hair for me for about a year now. It has been a horrendous experience with them, from them sending the wrong colour hair, taking 9 days for £9.99 delivery, absolutely no customer service/ don’t reply to not getting refund back for reasons that fit the refund guidelines. They currently owe me £590 & I was meant to be refunded that nearly 4 weeks ago! Please do not order from this company as I Don’t wish this company’s negligence on anyone.

Awful customer service refusing to provide return address details. I paid £10 for express delivery 1-4 days, I had an important event to attend. 9 days later I had to pay a salon to do my hair and buy products from them. I emailed the company saying it had been 9 days, I needed to refund. 10 days later the item arrived, I have asked the company to return, they are refusing. I am challenging this, they have broken the time delivery agreement.

Bit late arriving

The Worst Company I've Ever Encountered!

As a professional hairdresser with years of experience using extensions, I can confidently say this company is awful to deal with.

First, the quality of the hair is absolutely subpar for the price. It feels like a complete rip-off, especially when compared to what was promised.

Second, I was hit with an unexpected import tax invoice from FedEx because the company didn’t actually have my order in stock. Instead, they shipped it directly from their supplier in China, and rather than absorbing the cost, they passed the charge onto me. Not only was my order late which was frustrating when I paid £9.99 for delivery, but I also had to pay an extra fee on top of that - which I still haven’t been reimbursed for!

Third, their communication is beyond frustrating. After I raised my concerns about the import tax, I was promised I’d hear from the 'management team' within 7 days... surprise, surprise, I never did.

To top it off, they now show up on Klarna with a warning about an above-average number of complaints so clearly multiple people are having issues recently.

This company is a total disaster—whether it's due to inexperience, a lack of care for their customers, or worse, what seems like a scam. It’s been a huge disappointment, and I hope no one else has to go through the same awful experience I did.

(Update) Since my original review, the company has offered me money to remove it. Communication has remained poor, and they only offered a small amount in comparison to the charges I incurred and other issues they have caused. It does nothing to resolve the underlying issues and has ultimately wasted even more of my time.

Ordered by accident & wanted to cancel my order, these scammers are saying I can’t & wont refund my money. I have contacted my bank & have reported them to trading standards too. Avoid this company …. DO NOT buy from them as they wont reply

Never got my order!
I have contacted their support over so many time la and I have prove of it but the kept saying we will look in to it, but never did so I paid money for not receiving anything at all and trying to get my money back is even harder. Don’t buy from them please do your research.

Obsessed with this brand! You can truly see how much work time & effort has gone in to the website which really does make the shopping experience very enjoyable. The models for each shade are just gorgeous and this has really helped me pick out some gorgeous shades which have all been a true match for me.

My experience
The product I received was not as shown on the website. I paid £10 for 1–4 day express delivery; it arrived on day 4. Returning the item required an additional £10 fee.

I was initially told by email that the company only offers exchanges (as stated on their website), despite earlier being told via direct message that I could receive a refund. I have screenshots of both. After returning the item (confirmed by tracking), my messages went unanswered for some time.

I eventually received a refund, but I believe this only happened after I shared my experience publicly on Instagram and began taking steps with Trading Standards and my credit card provider.

50g of tape weft extensions was actually 38g and thin. Not luxurious at all. Customer services offered to send the remaining hair. I think they swept the floor to find this piece of hair that had the tape hanging off of it and filed with fluff and debris. It was also the wrong colour. They didn’t care. They just sent me links to policies as to why I could not return. AVOID

Update- I have read the reply, I was not contacted asking for pics to resolve the issue, I already sent pics in my complaint. I was told there would be no option to return….

“Unfortunately negates you have since removed the hair from with in the original packaging and removed the hygiene tags and stickers we are unable to exchange.

Please refer to the returns policy link attached

I can assure you that the extra hair that was sent out is of the highest quality human hair and will last for many years to come”

THE HAIR WAS VERY UNDERWEIGHT. I had to remove packaging to weigh. Also- The hair would definitely not last many years to come. It was shedding and awful after only a few washes.

Awful, go else where.
I don’t usually write reviews but felt the need to with these. I bought tape weft extensions, shipped pretty fast and good colour for what I needed. On looking at the back to back pieces one of them was 3inches shorter (the width). I emailed about this and was told it was all an estimate on tape width and it is sold as the grams, however after arguing that loosing 3inch of the tape would reduce the weight I was refunded £20.

I had the hair put in, (this is a pre tapped weft) After washing it for the first time the whole lot came out. On inspection the tape had literally just been stuck to a weft piece, No backing for the tap to sit on at all.

I have emailed about this and had no response. Such poor quality and customer service. I honestly wouldn’t waste your money.

I purchased 4 packs of 24” flat weft and had them fitted on 25th feb. We are currently 2 months in and i have lost so much of the length already. Considering the price i paid for these (£540) you would think they would last a lot longer then 2 months. I use all the correct products on them and i have a very healthy hair routine so i know this is not an issue i have caused. I am very disappointed with this and feel like i have been misled by all the reviews and influencers that have used there hair. I would not reccomend.