Luxdiscount Reviews 32

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

My order arrived just in time before Christmas! I will definitely be shopping here again

Rated 1 out of 5 stars

DOESN’T DESERVE A SINGLE STAR!!! Complete waste of money, they explicitly stated via WhatsApp they sell original products. WRONG THEY ARE FAKE. Bags zip broke, sent it back to them as they suggested,... See more

Rated 5 out of 5 stars

I was anxious about shopping from this site, but I must say , their products are amazing! My daughter recommended it to me I just received my orders for a LV Bag, Dior Jacket and a Canada... See more

Rated 5 out of 5 stars

Amazing customer service! Jamie from the customer service team offered me a free item just because my order arrived 1 day later than I anticipated which was the fault of the courier company not lux... See more


Contact info

3.8

Great

TrustScore 4 out of 5

32 reviews

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Rated 1 out of 5 stars

Please don’t waste your money on this…

Please don’t waste your money on this company. Buy your products from the orinigal store.

They also threaten to attack you, when you place a refund.

You have been warned… Unless you want fake items, do not buy.

All 5/4 star reviews are fake.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and Good Quality

I really appreciate the dedication to customer service I was given as a first time customer! All my items arrived on the expected date and I am so happy with my purchase.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Emmanuel Damilola Olorunfemi Is the CEO…

Emmanuel Damilola Olorunfemi Is the CEO of this company he uses Indians and co to protect himself from this business as he doesn’t have papers to be in the uk let alone make money legally he is sending Court letters under someone name called PUL or pal after he has taking matters with the courts he continued to harass and threaten and threaten family members and has turned a civil case into violence.

27 August 2024
Unprompted review
Luxdiscount logo

Reply from Luxdiscount

Dear Jack

We take all feedback seriously at LuxDiscount and prioritize the integrity of our business. However, we believe that your review contains statements that are not accurate and could be misleading.

Our company operates with the utmost professionalism and complies fully with all UK laws and regulations. Additionally, we have no record of any individual by the name "Emmanuel Damilola Olorunfemi" being the CEO of our business, and your claims about harassment and violence are deeply concerning and completely untrue.

If you have any legitimate concerns or specific issues regarding your experience with our company, we encourage you to provide more detailed information so we can address it appropriately. Our goal is to resolve any genuine issues that may arise.

For further clarification, we kindly ask you to reach out to us directly at info@luxdiscount.co.uk so we can assist you.

Thank you for your understanding.

Best regards,
LuxDiscount Customer Support Team

Rated 1 out of 5 stars

STAY AWAY. SCAM!!!!

Complete scammers. I was sent some fake Jordans instead of the Jimmy choos I ordered. When I disputed the payment I was contacted via WhatsApp and told I had 24 hours to cancel the dispute or they would drive to my house and collect the money from whoever was at home and it was in my best interests or it would become a bigger problem.

Reported to police but clearpay still gave them the money as they provided a tracking number for their FAKE crap. STAY AWAY!!!!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Canada goose jacket for my…

I ordered a Canada goose jacket for my mum which arrived this morning.
I was also gifted a free moncler jacket as it was my first time shopping with them.

Very generous customer service and professional service.

I will highly recommend

24 January 2024
Unprompted review
Rated 1 out of 5 stars

Fake products - scammers! Stay away

They are scammers.
They send you fake items and then when you message them to complain, they try to offer you an exchange. When you refuse and say you want a full refund, they stop replying to your messages and your emails.
Terrible company and terrible customer service. Business should be banned and reported to the police.

3 January 2024
Unprompted review
Rated 1 out of 5 stars

MilkyTown/Lux Discount goods are FAKE

DOESN’T DESERVE A SINGLE STAR!!! Complete waste of money, they explicitly stated via WhatsApp they sell original products. WRONG THEY ARE FAKE. Bags zip broke, sent it back to them as they suggested, never received a refund or replacement. Ignored messages. One bag had a different brands lining, so how they can claim they sell authentic I don’t know. Trading Standards reported and they are building a case against them

1 March 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a side bag for my sons…

I ordered a side bag for my sons birthday and a pair of B22 Sneakers.

They both arrived in good condition and on time through EVRi Courier Delivery Service this morning.

I was given a discount code for my next order as it was my first time shopping with them.

Great service!

8 July 2023
Unprompted review
Rated 1 out of 5 stars

Complete rubbish store

Complete rubbish store, I ordered Nike tech tracksuit and Nike supreme air force 1 and they did not bring my order for the past 3 weeks they bought an order yesterday that was completely wrong and not my order. I have disputed the charge with my bank. Luxdiscount is a fraudulent business.

27 June 2023
Unprompted review
Rated 1 out of 5 stars

I had to give a star otherwise there…

I had to give a star otherwise there would be none. Fake clothing came to my house. But because it took so long I'd already contested it with my bank. Turns out I was right too. Only thing I'm down the return fee, I was advised off trading standards to return the goods. Haha

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
Jamie from the customer service team offered me a free item just because my order arrived 1 day later than I anticipated which was the fault of the courier company not lux discount. I was also given a discount code for next time.
Would highly recommend to my friends

4 March 2023
Unprompted review

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