Don't order from this website, its a complete scam. Placed an order for a dress in two different sizes end of Nov 25. A few weeks later only one dress arrived and the quality was awful. I requested... See more
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Still waiting for a Ralph Lauren jumper ordered mid December at a cost of £55. Still waiting no response to latest queries. I have advised unless i hear from them close of business today i intend to r... See more
Do not order from company. Ordered a pyjama set for a Christmas present 2 weeks before Christmas. Still no order arrived. Emails ignored when asked for a refund. Obviously a scam company wanting to co... See more
If I could give 0 I would! Coat arrived… 3 weeks late! Was shocking quality, definitely not worth £55 let alone the full price! Sleeve cuff came sewn together! I had no choice but to unpick stitching... See more
1.3
Bad
314 reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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DO NOT BUY ANYTHING FROM THIS COMPANY!!
Ordered some shoes which have never arrived.
I was patient & waited asking for delivery & tracking info - nothing forthcoming.
I eventually asked for a full refund. Received many emails from them, each time offering me increasing values for vouchers or discounts against a future order.
I refused all just asking for a full refund against an order I gave not received. None forthcoming citing courier problems (which are not my problems - it's for them to sort out).
As a result, I have been forced to write this review. I urge nobody to place an order with this company. You will find yourself very disappointed. I actually believe them to be a SCAM.
REPEAT: BUY SOMETHING FROM THEM AT YOUR PERIL!!!
30 September 2025
Unprompted review
Reply from Luxandclassy
Dear Bernadette,
We are truly sorry for the experience you’ve had and completely understand your frustration regarding the delay and the difficulty in receiving your order. Please accept our sincere apologies for the inconvenience this has caused.
Our team has explained that a few of our recent shipments, including yours, have unfortunately been delayed due to courier-related issues beyond our immediate control. We are actively working with the courier to resolve this matter, and your order will be delivered to you very soon.
We understand how disappointing this situation has been, and we greatly appreciate your patience and understanding while we work to make things right.
Kind regards,
Lux & Classy Support Team
Really dissapointed!!!
Really dissapointed!!!
I ordered black jacket, which i was waiting for long time.
Ordered size S, which came as a medium.
However jacket wasn't cheap, but that fishy smell🙈is just unbelievable.
27 September 2025
Unprompted review
Reply from Luxandclassy
Dear Marite,
We are truly sorry to hear about your disappointment with your recent order and sincerely apologize for the inconvenience caused. This is certainly not the experience we want our customers to have.
After checking our records, we were unable to find any prior communication from you regarding this issue. We genuinely wish you had reached out to our support team before leaving a negative review — we would have been more than happy to assist you with an exchange or resolution right away.
Please don’t hesitate to contact our customer support team so we can look into this matter in detail and make it right for you.
Kind regards,
Lux & Classy Support Team
I am responding to their reply on trust…
I am responding to their reply on trust pilot. Absolutely nonsense they send you obviously generated replies which have no meaning behind what they actually say. I have never stopped reaching out sending daily emails & they are now just ignoring them. I have not received a response from them in over 2 weeks. They are quick enough to take your money however not so quick to refund when the item you buy is not what they were advertising. They have no right to withhold your refund or request for you to return at your expense. I am more than 3 months now waiting on a refund. I believe they just expect everyone to give up the fight for their own rights to receive a refund. This is not a reputable company and I would avoid at all cost. See what generated response I get to this.
29 September 2025
Unprompted review
Reply from Luxandclassy
Dear Yvonne,
We are genuinely sorry to hear about your continued frustration and understand how disappointing this experience has been for you. Please rest assured that your feedback has been taken seriously. We would never want any of our customers to feel ignored or unheard.
After reviewing your case, we can confirm that our team has been in touch with you previously to assist regarding your refund. However, we understand that this matter has taken longer than expected, and we sincerely apologize for the delay. Our support team will reach out again to ensure your case is given priority and handled with care.
We truly regret the inconvenience caused and appreciate your patience as we work to resolve this for you.
Kind regards,
Lux & Classy Support Team
Am currently fighting for a refund on a…
Am currently fighting for a refund on a coat which is simply too big and I am requesting a full refund as per the website and coming up against obstacle after obstacle, being offered a smaller sizer (I ordered the smallest size if they had bothered to check) for an additional fee of £23.99!!! I declined and again asked for a return label so I could have a refund, then had an email advising of return shipping costs being too high and offering a 15% ‘goodwill’ refund but I could keep the item! I want the FULL REFUND as per the website - NO QUESTIONS asked! The cost is simply simply too big!!!! It shouldn’t be this hard!!!! Just send me a returns label so my 14yo daughter can get her hard saved pocket money back PLEASE!!!!!!! It took longer than expected to get the coat in the first place and already been fighting a week for the refund and still ongoing!!!!!
28 September 2025
Unprompted review
Reply from Luxandclassy
Dear Lynn,
We are truly sorry to hear about the experience you’ve had with your recent order and the frustration it has caused. We fully understand how disappointing it must be to go through this process, especially when the item was not the right fit. Please accept our sincere apologies for the inconvenience.
To clarify, partial refund options are part of our return and refund policy, as many of our customers find them to be a more cost-effective and convenient solution compared to international return shipping fees. However, we completely understand that you prefer a full refund and would like to assist you further in resolving this matter.
Please reach out once more to our customer support team with your order details so we can carefully review your case and ensure that the most suitable resolution is provided.
We truly appreciate your patience and feedback, which helps us continue to improve our service.
Kind regards,
Lux & Classy Support Team
The company is a scam
The company is a scam - took my money and never received my items. Upon contact, they keep stringing you along. It has been 5 months and I am still waiting for a refund or my items.
DO NOT PURCHASE FROM THIS SITE.
Thanks for your reply, but frankly that response doesn't solve anything. I have been in touch with customer service and initially I was promised a refund. It's been 5 months and you have stopped responding.
APPALLING.
24 September 2025
Unprompted review
Reply from Luxandclassy
Dear Sheliza,
We are very sorry to hear about your experience and the delay you’ve faced in receiving your order and refund. Waiting this long is unacceptable, and we sincerely apologize for the frustration caused.
To get this resolved, we kindly ask that you reach out to our customer support team once more so they can review your case in detail. If your refund has not yet been processed, they will ensure it is handled promptly after confirmation.
We value your feedback and regret that your experience has not met expectations.
Kind regards,
Lux & Classy Support Team
Don't trust one single line of Lux &…
Don't trust one single line of Lux & Classy's website, their emails, or even their replies on trust pilot! They're clearly AI generated and a load of smoke and mirrors designed to make you give up the will to return your ghastly quality item and finally accept a 20% refund if you're lucky! Despite the promise on their website of no-questions-asked returns it's simply untrue. Now my shoes that looked like they were cut out of cardboard and put together by children in arts & crafts are going straight into the bin.
1 September 2025
Unprompted review
Reply from Luxandclassy
Dear Christina,
We are truly sorry to hear about your disappointing experience and the frustration it has caused you. This is certainly not the impression we want to leave with any of our customers. Please accept our sincere apologies for the issues with both the product quality and the returns process.
Your feedback is very important to us, and we take these concerns seriously. If you have not yet received a resolution, we kindly ask you to reach out to our customer support team once more so we can carefully review your order and provide the appropriate assistance without further delay.
We regret that we fell short of your expectations and appreciate you bringing this matter to our attention.
Kind regards,
Lux & Classy Support Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I am still waiting for the refund that they said they would send on the reply to the last review!
22 August 2025
Unprompted review
Reply from Luxandclassy
Dear Donna,
Thank you for sharing your feedback, and we are very sorry to hear about the delay you have experienced with your refund. This is certainly not the level of service we aim to provide, and we sincerely apologise for the frustration it has caused.
To resolve this matter as quickly as possible, could you please provide your order number and the email address used at checkout by contacting us directly at info@luxandclassy.com
? Once we have this information, we will prioritise reviewing your case and ensure your refund is processed without any further delay.
We truly value your patience and the opportunity to make this right for you.
Kind regards,
Lux & Classy Support Team
If there was a selection for 0 star i…
If there was a selection for 0 star i would have selected this. Order arrived after 2 weeks of order, when I opened the package I was so shocked with the quality, really poorly made, thought I had bought a pair of Karate pants. Tried to return, and was told that the return cost was too high, and that they would offer me a 15% refund. Do not use this company, wished I'd done my research beforehand.
18 September 2025
Unprompted review
Reply from Luxandclassy
Dear Mandy,
We are very sorry to hear about your disappointing experience and the frustration caused by both the quality concerns and the return process. Receiving an item that does not meet expectations is understandably upsetting, and we sincerely apologize that this has been your experience with us.
While some customers do choose a partial refund as a quicker solution, we recognize that this option was not suitable for you. We regret that our communication left you feeling dissatisfied and without the resolution you hoped for.
Please know that your feedback is important to us and will be carefully reviewed so we can improve both our quality checks and the clarity of our return process. If your case remains unresolved, we encourage you to contact our support team again so that we may re-examine it and assist you further.
Kind regards,
Lux & Classy Support Team
Ordered shoes nearly 2 months ago
Ordered shoes nearly 2 months ago. Requested refund and going nowhere with this. Do NOT order with this company!
17 September 2025
Unprompted review
Reply from Luxandclassy
Dear Helen,
We are very sorry to hear about the delay and the frustration caused by your refund request. Waiting this long for a resolution is understandably disappointing, and we sincerely apologize for the inconvenience.
Please be assured that our team does process refunds, though in some cases additional verification steps can unfortunately cause delays. We regret that this has been your experience. We kindly encourage you to reach out to our support team again so they can recheck your case and ensure it is resolved without further delay.
Kind regards,
Lux & Classy Support Team
Promised to refund unwanted goods and LIED
Promised to refund unwanted goods.
Emailed back and forth for months and never sent refund
These people are liars and b…sh……s
Don’t buy from them
Quality awful and I’m taking my items to the Charity shop…
15 September 2025
Unprompted review
Reply from Luxandclassy
Dear Lisa,
We are very sorry to hear about your disappointing experience and the frustration caused by the delay in receiving your refund. We sincerely apologize for any inconvenience and stress this has caused.
Please be assured that refunds are processed once approved by our management team, though in rare cases, additional verification steps may extend the timeline. We kindly encourage you to reach out again to our support team with your order details so they can carefully review your case and ensure your refund is completed without further delay.
Your feedback is important to us, and we will use it to improve both our communication and refund procedures going forward.
Kind regards,
Lux & Classy Support Team
I ordered some shoes
I ordered some shoes. I told them same day that I wanted to cancel the order. They failed to do this and then when shoes eventually came I requested a refund. This was basically refused and partial ones were offered. 50% was agreed and I was told money would be refunded. Alas nothing and 10 days later no replies to my emails. I feel upset, let down and wish I had never encountered the company. Wish I had read reviews before as my money sadly may be lost unless bank can reverse payment.
30 July 2025
Unprompted review
Reply from Luxandclassy
Dear Sarah,
We are very sorry to hear about your experience and the frustration caused by the delay with your refund. We completely understand how upsetting it is to feel let down, and we sincerely apologize for any inconvenience this has caused.
To clarify, refunds are generally processed once approved by our management team, and in some cases additional verification steps can unfortunately extend the timeline. We kindly encourage you to reach out again to our customer support team with your order details so they can carefully review your case and ensure your refund is completed without further delay.
We truly appreciate your feedback and will use it to improve our communication and processes going forward.
Kind regards,
Lux & Classy Support Team
Feels like a scam company.
Feels like a scam company.
My coat took longer than stated to be delivered and on receipt it is too big anyway. I am trying to send item back for a refund as per their website returns policy and have several emails back trying to put me off, offering me the product at discounted cost and trying to scare me with “high courier return costs that are not suitable to the customer”. I just want the money back, looks like I’ll be getting my credit card company onto it!
14 September 2025
Unprompted review
Reply from Luxandclassy
Dear Lisa,
We are very sorry to hear about the frustration you have experienced with your order and return request. Please allow us to sincerely apologize for any inconvenience caused.
To clarify, when customers request a return, our team may sometimes offer a partial refund as an alternative option. This is a standard part of our procedure, as some customers prefer to keep the item at a reduced cost rather than sending it back. However, we fully respect your preference for a return, and you will receive the appropriate return information once the process is finalized.
We kindly ask for your cooperation with our customer service team so that we can guide you step by step. Please be assured that at the end of the process, you will have all the necessary details to complete your return in line with our policy.
Thank you for your patience and understanding.
Kind regards,
Lux & Classy Support Team
Scam company DO NOT USE
I wish I had read reviews of this scam company before going ahead and purchasing from here. Unfortunately I went ahead and purchased some shoes from the website. Unfortunately the shoes did not fit correctly and were of poor quality so I emailed the company to begin the returns process.
I was put in contact with 'Chloe' who was extremely obstructive in allowing me to go ahead and send the shoes back and get a full refund. After many emails she convinced me to accept a 50% refund and I would be able to keep the sandals who actually didn't fit me so I could never wear. Chloe said she would pass the communication onto the refunds/accounts department to initiate my refund. After several weeks still no refund had appeared in my bank account, I emailed again and once again 'chloe' replied to say the refund had been processed. Several weeks later still no refund from them so I emailed again this time to no response. Several follow up emails to still no response. They have stolen my money and are clearly out to scam the public. PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS.
2 September 2025
Unprompted review
Reply from Luxandclassy
Dear Diana,
We are truly sorry to hear about your experience and the inconvenience this situation has caused you. We completely understand how frustrating it must feel to be waiting for a refund and to not have clear communication along the way, and we sincerely apologize for the stress this has brought you.
If you have still not received your refund, please get back in touch with our customer support team. They will carefully review your case, check all refund records, and if it is confirmed that the refund has not yet been processed, they will ensure it is finalized without further delay.
Your feedback is very important to us, and we will also use this as an opportunity to improve both our communication and efficiency.
Kind regards,
Lux & Classy Support Team
This is a fraudulent company
This is a fraudulent company. They do not issue refunds, despite being told that they do. I have been waiting for weeks for my refund. Read the other reviews, which I should have done prior to buying.
11 September 2025
Unprompted review
Reply from Luxandclassy
Dear Louise,
We are truly sorry to read your review and for the frustration this situation has caused you. Waiting for a refund longer than expected is understandably upsetting, and we regret that your experience has left you feeling this way.
Please be assured that our refund process does exist, though at times it may require additional verification steps that can unfortunately take longer than anticipated. We sincerely apologize for the delay and any lack of clarity you may have experienced along the way.
If you still have not received your refund, we kindly ask that you reach out once more to our support team so they can carefully review your case and resolve it without further delay.
Kind regards,
Lux & Classy Support Team
Great quality and fast delivery
The elegant orthopedic sneakers had a stock delay, which was frustrating. Once they finally arrived, though, the quality was decent. The fit was exactly right for me. Not flawless, but still a useful pair.
18 June 2025
Unprompted review
Reply from Luxandclassy
Dear Amanda,
Thank you for taking the time to share your feedback. We truly appreciate your patience with the stock delay and are glad to hear that, once received, the elegant orthopedic sneakers fit you well and met your expectations in quality. While we regret the initial frustration caused by the wait, it’s reassuring to know the sneakers are proving useful for you.
Your comments help us improve both our service and communication, and we’re grateful for your honesty.
Kind regards,
Lux & Classy Support Team
Ordered boots for wife from what I…
IN RESPONSE TO YOUR REPLY I STILL HAVEN'T RECEIVED REFUND AND YOUR CUSTOMER SERVICES DEPARTMENT HAVEN'T REPLIED TO MY LAST EMAIL ON THE 28th AUGUST!!!!!
Ordered boots for wife from what I thought was a Uk company. Arrived meant to be UK 6 more like 5 didn't fit also felt poor quality. After 25 emails back and forth, the first email saying if a wanted a bigger pair I'd have to pay £24. Told them to get stuffed finally accepted 50% refund as they didn't seem to want me to return as no matter how much I asked no return details were forthcoming! ON THEIR WEBSITE CLEARLY STATES 30 DAYS REFUND/RETURN POLICY BUT THEY DON'T WANT THAT. Final email on 28th August from Chloe (doubt that's her name) saying refund definitely done but asked for proof and that's the last I've heard from them. Thankfully paid via Klarna their specialists are now looking into lux and classys lies PLEASE AVOID THIS COMPANY JUST SCAMMERS.
28 July 2025
Unprompted review
Reply from Luxandclassy
Dear Arthur,
We are very sorry to hear about your experience and the difficulties you faced with your order. It’s disappointing to learn that the sizing and quality did not meet expectations, and even more so that our communication during the refund process left you feeling frustrated. Please accept our sincere apologies for this.
While some customers do choose partial refunds as a quicker alternative, we understand this was not the resolution you hoped for. We take your feedback seriously and will review the concerns you’ve raised regarding communication and return details.
If you still have not received confirmation of your refund, we kindly ask that you reach out again to our support team so they can carefully recheck your case and provide clarity.
Kind regards,
Lux & Classy Support Team
SCAM
Please please do not order from this website and tell as much people as possible about this website as well. I’m in the midst of trying to get my refund back and now they asking for pictures. I’m contacting my bank today. If I could give this company zero stars I would! AVOID AVOID AVOID.
3 September 2025
Unprompted review
Reply from Luxandclassy
Dear Km,
We are truly sorry to read about your disappointment and the concerns raised in your review. At Lux & Classy, we take such feedback very seriously as we are committed to ensuring that our customers have a positive shopping experience.
To clarify, our request for photos is a standard part of our returns and refund procedure. This step is important as it allows us to accurately assess the issue with the product, process the claim swiftly, and prevent similar concerns in the future. We never intend for this to cause any inconvenience, and we apologize if this was not clearly explained.
Our team remains fully committed to resolving this matter for you. We kindly encourage you to continue corresponding with our support team so that we can finalize your refund without further delay.
Kind regards,
Lux & Classy Support Team
Absolutely disgusting customer service…
Absolutely disgusting customer service when it comes to refunding, at first I reached out to cancel my purchase about an hour of making the order they didn’t reply and then they replied saying it was already shipped the next day when the order tracking didn’t even tell me yet that the order is ever ready to ship, also is refusing a refund and the item looked nothing like the photos uploaded and very cheap quality.
30 August 2025
Unprompted review
Reply from Luxandclassy
Dear Kamil,
We are very sorry to read about your experience and the disappointment it has caused. At Lux & Classy, we aim to provide a smooth and transparent shopping journey, and we regret that we did not meet your expectations on this occasion.
Please allow us to clarify that once an order is processed and prepared for dispatch, cancellation is not always possible, which is why our team responded regarding shipment. However, we understand your concerns about the product and quality, and we would like to work with you directly to resolve this matter. Our support team can guide you through the return process in line with our policy so that we can assist further.
We value your feedback, as it helps us improve both our service and communication, and we hope to restore your confidence in us.
Kind regards,
Lux & Classy Support Team
Do not buy from this company
Do not buy from this company. I believe it is a scam company. I tried to return the product as the size was off and they kept offering me 10% then 15% etc and to keep the shoes. I kept telling them I did not want the shoes but in the end didn’t want to pay to return them as I didn’t trust that they would ever refund the money. Which they haven’t. They were supposed to refund 50% but it’s been over a month. I asked them to provide proof that they refunded the money and they have now stopped replying to my emails. Save yourself the hassle and do not use this company. They have no decent reviews which should tell you everything.
3 June 2025
Unprompted review
Reply from Luxandclassy
Dear Francesca,
We are very sorry to read about your experience and the frustration it has caused. Please be assured that Lux & Classy is a legitimate store, and we do process refunds and returns in line with our policy. We never intend for any of our customers to feel misled or unsupported.
Our team’s intention when offering partial refunds is to provide a faster resolution for customers who may prefer not to return their items, though we understand this may not have been the outcome you were seeking. We sincerely apologize for any miscommunication and for the delay you have described.
We would like to look into your case further and ensure it is properly addressed. Please reach out to our support team once more so we can review the details and assist you with a fair resolution.
Kind regards,
Lux & Classy Support Team
Do not buy
Should have read the reviews before I bought… shoes were not as described. Asked to return only offered 15% to start with and I had to return item to Asia at my cost! They the. Agreed to give 50% refund but that was 4 weeks ago and nothing.
DO NOT BUY FROM THIS COMPANY CHLOE DOES NOT TELL THE TRUTH
31 July 2025
Unprompted review
Reply from Luxandclassy
Dear Francesca,
We are very sorry to read about your experience and the frustration it has caused. Please be assured that Lux & Classy is a legitimate store, and we do process refunds and returns in line with our policy. We never intend for any of our customers to feel misled or unsupported.
Our team’s intention when offering partial refunds is to provide a faster resolution for customers who may prefer not to return their items, though we understand this may not have been the outcome you were seeking. We sincerely apologize for any miscommunication and for the delay you have described.
We would like to look into your case further and ensure it is properly addressed. Please reach out to our support team once more so we can review the details and assist you with a fair resolution.
Kind regards,
Lux & Classy Support Team
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