Luxair Reviews 310

After many years flying with Luxair, I’m genuinely disappointed to see how much the overall quality has declined but pricing has been up exponentially.

The Luxembourg–Nice route, which I use regularly, has become increasingly unreliable. Delays are frequent and, from my experience, flights are rarely on time. What used to be a dependable service is now inconsistent, and it’s getting worse over time.

The lounge experience is another clear weak point. It feels outdated, both in terms of furniture and food offering. The setup lacks modern standards and comfort expected from a premium airline. The catering is particularly underwhelming, with limited options and rigid availability (for example, basic items like grilled options only being available during restricted morning hours). It gives the impression of a service that hasn’t evolved in decades.

Overall, for an airline that positions itself as a quality carrier, the gap between expectation and reality is becoming too significant to ignore. A serious upgrade in operations reliability and customer experience is needed.

My experience with Luxair has been deeply disappointing. Flights are often delayed, schedules are changed with little regard for passengers, baggage handling appears unreliable, and, on top of all that, the prices are unreasonably high for the level of service provided.

When you book with an airline, you expect punctuality, reliability, and at least a basic sense of customer care. Instead, Luxair has offered uncertainty, inconvenience, and poor value for money. It is extremely frustrating to organize a trip and then face delays, last-minute schedule changes, or concerns about whether your luggage will even arrive properly.

For the prices charged, one would expect a far more professional and dependable service. Unfortunately, my experience has been the opposite. Based on this, I cannot recommend Luxair.

Flight cancelled in winter due to “weather conditions” while other airlines were operating normally from the same airport. There was no extreme snowstorm, no airport shutdown, no general grounding. Other aircraft were perfectly able to depart. Even after snowfall had settled, Luxair still did not operate.

Luxair has recently introduced Embraer E195-E2 aircraft, and there have already been reports in the press about operational limitations and winter performance concerns with parts of the new fleet. Watching other carriers fly while being told our specific aircraft cannot operate raises serious questions about fleet suitability for typical Luxembourg winter conditions.

Winter in Northern Europe is predictable. It is not an extraordinary surprise. If an airline chooses aircraft with tighter operational envelopes that may lead to more cancellations in standard seasonal weather, passengers deserve transparency about that increased risk.

Safety must come first — absolutely. But reliability also matters. And cancelling flights under moderate winter conditions while others continue operating does not inspire confidence.

If you are booking Luxair in winter and have time-sensitive travel plans, be aware that fleet choice may impact reliability.

Canceled flights. No help. Hours waiting in line. Also had issues with bringing a small bag on plane that fits under the seat. What a mess

I would put 0.
Monday 02 February 2026.
Flight LG6992 Milan Malpensa - Luxembourg.
Cancelled.

Not only constant delays on Friday evening flight to Milan, now we start also with Monday morning flight to Luxembourg.

On the 19th of November at 10.59 I was contacting the Luxair Call Center number +352 24561. I spoke to an unidentified service person (male) to change a booking. I got a negative reply because of fare restrictions - which was ok. But when I started asking for more alternatives the delegate murmured something unintelligible then HUNG UP !! Is this the way Luxair treats customers???

Nice airline but never on time!
It’s sad I’m planning my business trips anticipating they will be late!!
And obviously inform about the delay always last minute.

Always delayed or cancelled - so was our 4 out of five flights the last year. Travelling for a funeral. Travelling with young grandchildren. And so on. Sad there is not really an alternative.

For those ho want to travel with pets I DO NOT RECOMAND!!!! this Airlines is an animal cruelty !!!! You are not alowed at any time to open the bag for you dog cats etc it's not alowed to put him outside !!! I check for my dog and say for the Airlines members that i need to open a litlle bit so her nose can breath they didnt alowed THIS EVEN THEY THREATED ME BY CALLING THE CAPTAIN IF I DO NOT CLOSE ENTERLY THE BAG my dog beacouse of the stress wos starting to bite the bag and scream the last 20 minutes of flight i wos thinking that my dog is more relaxed cause she didnt do any noise of mouvement when we landed and rushed outside of the plane and open the bag to check on her on my DOG WOS LETARGIG BREATHING VERY SLOW IT WOS NECESARY TO PUT WATER ON HER FACE AND NOSE TO WAKE HER UP in that day my dog wos not good at all !! Now my baby is alwright ! This AIRLINE IT'S NOT PET FRENDLY AT ALL !!!! NOT TO MENTION THAT MY TICKET COST 160 EURO AND TO BRING MY DOG 100EURO AND SHE WOS TREATING LIKE THAT !!! HORRIBLE AIRLINE WITH VERY RUDE STAFF!!!

Plane cancelled and very cheap solution found to take care of the passengers.

Worst team ever. Always delayed

Very happy with the service. Flew to Faro. Staff friendly at check in. Bought me to dedicated room for disabled people. Security was quick and onboard staff was friendly. Very efficient. The, free, onboard food was not the best. but what can you expect with a few hundred euro flight? Also for free food, not bad. Just I would make something better.

I work in the airline industry myself, and in my 15 years of experience, I have never encountered such a terrible service. No one was willing to help, and the customer service was unbelievably poor. The staff wouldn’t even allow me to speak, they hung up on me, and even threatened to end the call if I didn’t just listen to them—while not letting me explain my situation. Unbelievable!

This was definitely the last time I will ever book a flight with Luxair. My payment went through, but no ticket was issued, and no one was willing to resolve the issue. Truly disgraceful service—absolutely shocking. If I could, I would give zero stars. I do not recommend anyone to book with Luxair. So disappointing.

The pilot made smooth landing at London City left Findel airport on time gave great breakfast and drinks, crew friendly. Worth the money. If flying to Luxembourg fly Luxair

The lounge supervisor was rude and service is trash in this airlines. Basically state workers that will never be fired because this is how it works in this country. This was evidenced in a famous youtube video from Josh Cahill

We were scheduled to fly Luxair on 04 July 2025 from Krakow to Luxembourg. Despite completing mobile check‑in and receiving boarding passes the day before, the passes disappeared today—replaced by a message saying they couldn’t be generated and to go to the check‑in counter. By the time we arrived, the counter was closed and we missed our flight entirely. We ended up booking new flights and lost a full day during which we had planned afternoon activities. This was due to a system/app failure outside our control. We expect better reliability and customer service from Luxair.

I’m at City London and once again the flight is late
The same at Barcelona Varna
This is now 12 flights in a row
Only once has there been an apology from the cockpit
I agree with other reviewers they favour the locals but hey so does the country
Use Ryanair to stanstead and get the express you will be in London sooner

Someone named Ricardo helped me at the Lux Air counter in Luxembourg. He was very efficient and so kind! I never write reviews but he deserves it! He offered to check in my carry on which was a bonus. This was for flight KL1714 bound for Amsterdam and final
Destination Bali on 16th June. Thank you , Ricardo!

Flex few times from LCY to LUX and vice versa, 80% of the time they are late, and in terms of legroom it is one of the worst airlines I've ever experienced.

I fly 3 to 4 times a year from Luxembourg to Rome. The flight is always late from a minimum of 40 minutes to up to 2 hours and and half. Always with the same excuse 'late arrival of the plane'. This story is going on from at least before the Covid period. 80% of their flights are delayed, they must be one of the worst airline in Europe for on-time!