Being a neanderthal with 'simple' programs and apps, I finally got installed and logged in. It is now only Day 2 for me but I so far it is good. I like the bite size segments which make it very do... See more
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Review summary
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I really enjoyed the exercises, easy to understand and good length. The content is great, the different rates and accounts and offers are a bit confusing. They write you can try fro free but you actua... See more
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Made the purchase and then found my cell phones operating system was too old to work with the app. After exploring this with others who know more cell phones than I, found I was at a no option but t... See more
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I love how this has helped me prioritise my skin care routine and shown me how to look after my face. I have definitely seen an improvement and the daily photo really helps to show this when you look... See more
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Company details
About Luvly
Written by the company
Luvly is an all-in-one face yoga app that helps women look younger, feel healthier, and relaxed.
Achieve your beauty goals quickly and safely with our experts' insights into your skin's unique needs.
• Try personalized face yoga programs
• Explore 100s of tried and tested exercises and massages
• Enjoy custom meal plans backed by professional nutritional experts
• Get a personalized skin care AR Coach
VISIT OUR WEBSITEContact info
Huckletree Soho, Ingestre Place, W1F 0JL, London, United Kingdom
- support@luvly.care
- luvly.care
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to use and follow and tailored to…
Easy to use and follow and tailored to what I asked for.
5 February 2026
Reply from Luvly
Hello Claire!
We’re so happy to hear that the app is easy to use and tailored to your needs. If you have any questions or need support, we’re here for you at support@luvly.care.
Keep enjoying the journey!
Worth a try
So far, great exercises and it feels like a workout for my face and neck, it’s early days but I find I am sleeping better and getting mindful of my posture
5 February 2026
Reply from Luvly
Hello Jaye!
It's great that you're already noticing positive effects like better sleep and increased awareness of your posture. If you have any questions or need support, we’re here for you at support@luvly.care.
Take care!
It’s my day 4
It’s my day 4 and I’m realizing that I can do many of these movements throughout my day and it gives me Hope!
5 February 2026
Reply from Luvly
Hello!
We're thrilled to hear you're enjoying the program! Thank you for your wonderful feedback. If you have any questions or need assistance, feel free to reach out at support@luvly.care.
Have a nice day!
Mis sold a subscription I never signed up for!
My score would be 0 if I could leave one, as I haven't used the program and feel I have been mis sold a subscription by Luvly that I never signed up for - I have screen shots of the sign-up process to prove it.
I signed up for the 7 day program, and was charged the £4.73 (70% discount), which was expected. I was them immediately charged a further £39.49 for the premium program. Shocked at receiving this additional charge, I contacted them immediately to let them know. I have not accessed the account or program at all and cancelled my subscription within 24 hours as I was worried I would incur further charges from them. I have contacted them several times and am getting nothing but automated responses back. Initially, they were trying to sell back to me, stating 'before we process your refund' etc. and now they are saying that subscriptions cannot be refunded. I am now raising a dispute with my bank, as Luvly do not want to know.
Unfortunately, I feel that others may be experiencing the same subscription issues and they're taking additional payments for subscriptions that are ultimately being mis sold.
What should have been a lovely nurturing thing to do for myself has left me stressed and no doubt with additional worry lines of losing money I didn't have to spend on such things! Thanks Luvly! Don't worry, like I said, I'm not going away until I get my money refunded and I let others know what type of business you are running in mis-selling subsctriptions! I hope others heed this warning too!
4 February 2026
Unprompted review
Reply from Luvly
Hello Lisa.
We’re really sorry to hear about the situation you’ve encountered, and we completely understand how frustrating this must be. We want to assure you that we take these concerns very seriously. We’re committed to ensuring that our users have a clear understanding of all charges and subscription details.
As part of our process, we always make sure there are multiple confirmation steps during the purchase process to help prevent any confusion.
Please email us at support@luvly.care with "Luvly.Review" in the subject line, and include all relevant details, including the screenshots you mentioned, so we can prioritize your case.
Again, we truly regret the frustration this has caused, and we appreciate you reaching out to give us the chance to make things right.
I’m really disappointed with my experience
I’m really disappointed with my experience. After my cheaper trial ended, I was charged £126.35 for three months of app access — which is an extremely high price for what the app offers, especially considering I’ve only used it twice.
I thought I would receive a reminder before the subscription renewed, giving me the chance to cancel, but no reminder ever arrived. Because of that, I ended up locked into a costly subscription I didn’t intend to continue.
When I contacted customer service to request a refund, it was refused, despite the minimal usage. That feels unfair and very inflexible, particularly given how expensive the charge is and what kind of company you are.
The app itself may work for some people, but the pricing and lack of renewal notification have left me feeling frustrated and let down. I would strongly recommend others keep a very close eye on their subscription dates if they sign up.
UPDATE 14 FEB 2026:
After a bit of negotiation, Luvly showed some cooperation and refunded me 70% of the renewal fee. This is better than nothing, yet still believe the company should be more transparent as their sales funnel feels misleading by design.
5 February 2026
Unprompted review
Reply from Luvly
Hello Katrine!
We sincerely apologize for any confusion. Please know that we clearly display all subscription and renewal details on the purchase screen before payment, and send a confirmation email immediately after. If your refund request was previously declined, please reach out again to support@luvly.care with "Luvly.Review" in the subject line, including all the details. We’ll review it once more and do our best to assist you.
Waiting!
Luvly feels good
Luvly feels good
For more than one year Luvly is part of my daily routine. I feel great after exercising and it looks good with no artificial supplements. It really improved my face in a very natural way.
Luvly team is very supportive, that is very important to me. In short, Luvly makes me feel good and I love it.
5 February 2026
Unprompted review
Reply from Luvly
Hello!
Thank you for sharing your experience. It’s wonderful to hear that Luvly has been part of your daily routine for over a year and that you’re feeling great both during and after your sessions. We’re especially happy to know you’ve noticed natural improvements and felt supported by the team along the way. Your trust and long-term commitment truly mean a lot to us.
Cheers!
Great to feel Luvly❣️
Feeling the targeted muscles working and my son unknowingly commented I was looking well and relaxed
4 February 2026
Reply from Luvly
Hi Alison!
Thank you for sharing your experience. It’s great to hear you’re feeling the targeted muscles working. Looking well and relaxed is a lovely sign the routine is doing its job.
Keep enjoying your practice!
Great app
I love the tutorials on how to do the exercises. I always feel so much better after I do them. I really enjoy using this app. I can’t wait to always do my next session.
4 February 2026
Reply from Luvly
Hi Dina!
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that Luvly has been working well for you. It’s wonderful to know you’re happy with the results. If you ever have any questions or just want to share more about your journey, we’re here for you at support@luvly.care!
I lost my membership and just restarted…
I lost my membership and just restarted making me aware of the value of the program
4 February 2026
Reply from Luvly
Hello Toni!
Thank you for your review. We’re happy to hear restarting the program reminded you of its value.
Welcome back—we’re happy to have you with us again!
so clear and easy
The exercises are so clear and easy. It feels amazing to be guided through self care this way.
4 February 2026
Reply from Luvly
Hi Brandi!
Thank you for your kind feedback! We’re thrilled to hear you’re enjoying your Luvly experience.
Keep up the great work and enjoy your sessions!
I love using this app
I love using this app. The workouts are just the right length to where I actually do them while still getting results from there. The movements are targeted well and easily explained. I appreciate the variety of workouts as well. The progress photos are nice and encouraging. I’ve already hooked up a friend to it as well! It’s simple yet effective and makes me want to keep going with it.
4 February 2026
Reply from Luvly
Hello!
Thank you for your wonderful feedback. We’re so happy to hear the workouts feel just right, easy to follow, and effective for you. It’s great that the variety and progress photos keep you motivated—and even better that you’ve shared Luvly with a friend. We truly appreciate your support and are excited to be part of your journey.
Cheers!
Interesting and relaxing exercises
Interesting and relaxing exercises. I was pleasantly surprised.
3 February 2026
Reply from Luvly
Hi Lauren!
We're thrilled to hear you're enjoying the program! Thank you for your feedback. If you have any questions or need assistance, feel free to reach out at support@luvly.care.
Have a nice day!
Reply from Luvly
Hi Jennifer!
Thank you for your kind words! We’re thrilled to hear you’re enjoying your Luvly experience.
Keep up the great work and enjoy your sessions!
I'm really enjoy using this app
I'm really enjoy using this app. The exercises are simple and easy to understand and I like the videos. They are very clear and helpful. The only reason why I gave it one less star was because I'm not sure if I have seen results as of yet.
3 February 2026
Reply from Luvly
Hi Tania!
Thank you for sharing your experience. We’re happy to hear you’re enjoying the app and finding the exercises and videos clear and easy to follow. It’s completely normal not to see visible results right away—those usually come with time and consistency.
Keep going, and we’re confident you’ll start noticing changes!
Solved my problem, good so far!
I had a problem with getting into the app with the subscription that I purchased, so reached out and they responded right away (within a few minutes). It did take a couple days to resolve the problem, but they did give me a free week to make up for it! That's a great deal in my book! I like the app so far! I would give it 5 stars if it was cheaper.
1 February 2026
Unprompted review
Reply from Luvly
Hi Roxanne!
Thank you for your review. We’re glad our support team responded quickly and could make things right with a free week while resolving the issue. We understand your thoughts on pricing and truly appreciate your honesty. It’s great to hear you’re enjoying the app so far, and we’re happy to have you with us!
Nothing has changed yet so I really…
Nothing has changed yet so I really cannot comment.
3 February 2026
Reply from Luvly
Hi Brenda!
Thank you for your feedback. That’s completely understandable—changes often take a bit of time. We encourage you to keep going consistently, and you’ll be better able to notice the benefits as you continue.
Cheers!
Need to see the difference it makes
Need to see the difference it makes. It’s only been a couple of days. The exercises are very comfortable and relaxing
3 February 2026
Reply from Luvly
Hi Leilyn!
Thank you for your feedback. It’s completely normal not to see visible changes after just a couple of days. We’re glad to hear the exercises feel comfortable and relaxing—those benefits come first, and results build with consistency over time.
Cheers!
A customer service that listens and…
A customer service that listens and acts quickly, can't fault them
2 February 2026
Unprompted review
Reply from Luvly
Hi Steff!
Thank you for sharing your experience. We’re happy to hear our customer service met your expectations and acted quickly. Your trust means a lot to us.
Have a nice day!
Reply from Luvly
Hello!
We’re so happy to hear that Luvly is making a positive difference for you. Thank you for sharing your experience.
Cheers!
I like the way that the exercises are…
I like the way that the exercises are demonstrated and I am learning new things!
3 February 2026
Reply from Luvly
Hi Ellen!
It’s wonderful to know you’re enjoying the app and finding the exercises helpful.
Keep going—you’re doing great!
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