Lusso Reviews 

548
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought a pair of the Paragon Signature bib shorts as they come highly reviewed and I like the fact they're made in the UK. First impressions are really good, the material is amazing. Nice and compress... See more

Rated 5 out of 5 stars

I normally wear Assos, but came across Lusso and what a find these are. Incredibly comfortable, fit better than expected, and most importantly they stay put on long rides. Went into the factory a... See more

Rated 5 out of 5 stars

Quick, easy and great British products at brilliant prices. Never had a bad item yet and all my clothing room Lusso has exceeded my expectations by a country mile. No exaggeration but their products h... See more

Rated 5 out of 5 stars

A local company with a local lad at the helm, Lusso's service is second to none even allowing a pick up option if you prefer. Little details make all the difference, a repair service for damaged cl... See more

Company details

  1. Clothes and Fabric Manufacturer
  2. Road Cycling

Written by the company

At Lusso, we have been hand-making cycling clothing in Manchester since 1982. In our 40 years of history we have honed in our expertise to deliver premium cycling clothing using the same technical materials and production methods as other leading brands. On our website you will find a complete collection of products including jerseys, bib shorts, jackets and accessories constructed using sustainable materials.


Contact info

4.9

Excellent

TrustScore 5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(548)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I bought a lusso acqua repel jacket 2…

I bought a lusso acqua repel jacket 2 years ago. At the time I was also looking at a castelli gabba which was roughly the same price. I bought the lesson because it was stated to have a higher waterproof rating. This was a mistake. Seams are not taped. The fabric is not waterproof. As I subsequently discovered, it is no comparison with a gabba. On a positive note, fit is good and its well made. But its not worth 160 quid. I posted a balanced and truthful review on the lusso website. They removed it and only retained the 5 star reviews. I am never buying anything from them again for this reason.

I have subsequently seen Lusso's response below. A couple of comments: I bought a castelli gabba and the seams are taped - i should add that i bought a gabba because i was disappointed with the performance of the Lusso. The gabba is a thinner garment, but way more waterproof. In the case of the lusso garment I went for a 1 hour ride in sustained drizzle (not rain) shortly after buying it (ie not 2 years later), and the water made its way through. That was very disappointing. In similar weather a gabba was way better. Lusso have also not responded to my comment about removing unfavourable reviews. That, more than the performance of the garment, was the shocker for me.

In summary, for me the jacket fits well and has a long back. It's extremely comfortable. But don't buy this thinking it's any more water resistant than a decent fleece, it's not.

7 January 2024
Unprompted review
Lusso logo

Reply from Lusso

Hi Justin,

Thanks for your honest feedback on this product.

Although the fabric we use on this garment is waterproof, with a Windtex pro membrane that features a 10,000mm water column and high permeability rating, we do not sell this garment as fully "waterproof" because the seams are not taped. We aim to get the balance of breathability, warmth and water protection that a softshell jacket can offer. Castelli do not tape the seams in the gabba either, a quote from their site states- "essentially waterproof, using our own subjective judgment to find a balance between water protection, breathability, and comfort. It doesn't mean that no drop will ever come in, but we do longish rides in real rain and stay completely dry."

After 2 years of use, the water ingress you might be experiencing may be down to the DWR coating wearing off. This is a simple fix by reproofing the jacket with a reproofing agent such as Nikwax.

------------

Hi Justin- To clarify, we have not deleted your review- it is not possible to do so on our system. Once reviews are submitted onto our site they go through an approval process, whereby the contents are checked for foul language and factual information. Reviews are then published regardless of being in our favour or not. I have just searched our database for your name and review contents and nothing has come up. We would not intentionally hide information other customers could find useful. We are very receptacle to constructive feedback and our customers regularly get in contact with us via email with positive and negative comments which we use to help develop our products further.
Cheers
Jake
CEO

Rated 5 out of 5 stars

Great cycle gear at great prices

Bought Lusso for many years. Quality cycle clothing at great prices. Another advantage is you can collect direct from the factory so you can be sure of correct sizing. Great service, a pleasure to shop there.

19 December 2023
Rated 5 out of 5 stars

Great items and customer care

I bought 5 items in September (Perform Carbon bib shorts x2, lightweight aero jersey X2, aqua challenge gilet and max repel arm warmers.
Have now had the chance to use them a fair bit since purchase.
First thing is customer service is excellent they left a pair of the shorts out of the orde, and there were no quibbles getting a replacement pair sent very quickly.
Gilet is warm, windproof and fit is great, pockets very accessible.
Jerseys are great, second skin like and great is 30 degrees very cool.
Arm warmers are very comfy and don't slip.
The bib shorts were really comfy (pad) on 80km plus rides in October in France for 2 weeks day after day. However the thigh bands were tight and they've offered to try a reduced cost larger size, which I hope to take them up on in the Spring.
They seem to care about customers.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Keeps on getting better

Been buying Lusso kit since 2014 and it just keeps getting better. Nothing seems to be an issue and they also take note of feedback on what could be improved.
Current purchase is the roll neck base layer. Just about to order another.

24 November 2023
Rated 5 out of 5 stars

Made in Britain

Quality gear prompt service made in the UK. and a no quibble exchange. What's not to like.?

19 November 2023
Rated 5 out of 5 stars

Quick, easy and great British products at brilliant prices

Quick, easy and great British products at brilliant prices. Never had a bad item yet and all my clothing room Lusso has exceeded my expectations by a country mile. No exaggeration but their products have kept me going in very cold conditions. Brilliant stuff and their customer services are excellent too. What more can I say?!

17 November 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look