⭐ 1/5
⭐ 1/5 – NOT RECOMMENDED!
I received my order from Lusky.shop on 14 July 2026. However, THEY DID NOT SEND THE PRODUCT I ORDERED AND PAID FOR BY CASH ON DELIVERY.
I reported the problem by email on 15 July, just ONE DAY after receiving the parcel, and provided photographic evidence showing that I had received the wrong product. I contacted them again on 20 July and resent my complaint and photographs.
I have been corresponding with them ever since.
The webshop has repeatedly told me that they are contacting their logistics provider, while the logistics side refers the matter back to the webshop. Instead of resolving the problem, I have been receiving similar responses for weeks.
They have now offered me a 50% refund if I KEEP A PRODUCT THAT I NEVER ORDERED.
If I want a full refund, they expect me to pay the return shipping costs for the incorrectly supplied product.
I find this completely unacceptable. I did not make the shipping error, and I should not have to suffer an additional financial loss because the seller sent me the wrong item.
I am requesting a 100% REFUND and for the seller to arrange and pay for the return of the incorrectly supplied product.
I have kept documentation of the entire case, including emails and photographs.
Order number: PBMNF50390087
Based on my experience so far, I DO NOT RECOMMEND this webshop.