Lusana Shoe Boutique Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that all orders arrive securely packaged and within just a few days. Reviewers are also consistently delighted by the wonderful quality, fabulous comfort, and great variety of the stylish shoes and bags available for purchase. Many people highlight that the online ordering process is extremely straightforward, smooth, and very easy to manage conveniently from start to finish. However, some people mentioned that items were occasionally too small, unequal in size, or required a return because merchandise was not suitable.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, expressing widespread satisfaction and appreciation... See more

Service

Customers had positive experiences with service, consistently praising the speedy and efficient process.... See more

Quality

Clients share positive opinions on quality, highlighting beautiful bags and superb footwear. Consumers... See more

Order

Reviewers express high satisfaction regarding order processing and delivery speed, noting that items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with my new boots, brilliant value on sale and I also loved the way they came packaged in with beautiful handwriting for my name and address. It felt like a gift and I would defin... See more

Company replied

Rated 5 out of 5 stars

Bought fabulous boots, delivery within days, no issue with anything. Love this shop both online and in store, lovely people to deal with and gorgeous range of both footwear and bags.

Company replied

Rated 5 out of 5 stars

I found boots not stocked elsewhere, so it’s always nice to have something a little different! They were delivered securely packaged and promptly. I’ll be keeping an eye on this website in the futur... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery , this is not a criticism but a little hand written note of thanks would be a nice touch in the shoe box.Otherwise great service.

Company replied


Company details

  1. #11 of 20 best companies in Shoe Store
  2. #2 of 3 best companies in Handbags Shop

Written by the company

Lusana Shoe Boutique established in 2017 is based on Church, Street, Athlone, Co Westmeath. We stock a range of ladies casual and occasion footwear from a variety of well known brands. Our brands include ASH, Back 70, ALEO Bags, Paul Green, Hispanitas, LODI, Marco Moreo, Marian, NeroGiardini, Pedro Anton, Wonders and Le Babe. We also stock a wide range of handbags in store. Our online store is selling online since 2017 and we deliver nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(507)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your service is excellent

Your service is excellent. Website is easy to follow. Fabulous selection to choice from. Delivery is within a few days.

25 November 2025
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you so much for your lovely review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Absolutely AMAZING service ordered late…

Absolutely AMAZING service ordered late afternoon received the very next morning
Love the shoes….. another trend, beautiful colours to go with any outfit smart but casual and very comfortable

25 November 2025
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Reply from Lusana Shoe Boutique

Thank you for your fabulous review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Very good service

Very good service, my order arrived quickly and no problems at all placing the order.

24 November 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thank you for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Speedy delivery and exactly what I…

Speedy delivery and exactly what I wanted. Goods were wrapped very well for wet weather.

24 November 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Fantastic

Fantastic. Impressive quick delivery. Highly recommend and will definitely shop with them again.

17 November 2025
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Majella, we really appreciate it. Thanks for shopping with us at Lusana Shoe Boutique.

Rated 2 out of 5 stars

I haven’t received my order and I’ve…

I haven’t received my order and I’ve emailed asking for an update on where it is a when I will receive it.

10 November 2025
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Reply from Lusana Shoe Boutique

Thank you for your 2 star review - am somewhat confused as to why you left us this negative review as your parcel was delivered at 11.43 on 17th November. We also replied to your email query confirming that your parcel was delivered on the 17th. You were provided with a tracking number when your parcel was dispatched so that you could check the delivery status at any time.

Rated 5 out of 5 stars

Great experience

My marco mareo boots xmas pressie to me arrived very promptly beautifully packed ..delighted with my purchase will deffo shop here again !

10 November 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review Roisin - enjoy your xmas pressie. Thanks for shopping with us, we really appreciate it.

Rated 5 out of 5 stars

I found boots not stocked elsewhere

I found boots not stocked elsewhere, so it’s always nice to have something a little different! They were delivered securely packaged and promptly. I’ll be keeping an eye on this website in the future as I was very pleased with my purchase and the entire process.

10 November 2025
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Quick service

Quick service. Love the boots.

3 November 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping with us.

Rated 5 out of 5 stars

Arrived beautifully packaged and very…

Arrived beautifully packaged and very quick too ... I think 2 days or something. Great price too compared to same boots with others. Thanks

23 October 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Beautiful shoes with a fast and…

Beautiful shoes with a fast and efficient delivery service.

11 October 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping with us.

Rated 5 out of 5 stars

Delowith my boots

21 October 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

A fab bargain

A fab bargain , I’m so pleased with my new le babes so comfy.

2 October 2025
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thank you for shopping at Lusana Shoe Boutique.

Rated 4 out of 5 stars

Reliable

Very reliable

13 October 2025
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Reply from Lusana Shoe Boutique

Thank you for the 4 star review, we really appreciate it. Thank you for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Saw boots in shop in Athlone and didn't…

Saw boots in shop in Athlone and didn't buy then. Regretted that decision when I got home and ordered them online that night!

13 October 2025
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Bernie, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Excellent service

Excellent service

14 February 2025
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

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