We left in my wife's engagement ring for a repair 36 yrs after buying it at Lunn's. We were treated as if we were buying it for the first time. They understood how special it was to my wife and wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... See more
Company replied
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... See more
Company replied
We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... See more
Company replied
Company details
Written by the company
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contact info
Queens Arcade, BT1 5FE, Belfast, United Kingdom
- 028 90329799
- concierge@lunns.com
- lunns.com
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exquisite Jewelry
Exquisite Jewelry backed up by excellent Customer service. The young lady I spoke to in Customer Services was courtesy helpful and assuring regarding my purchase
20 December 2025
Reply from Lunn's Jewellers
Hi Coleen,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience online, and we look forward to dealing with you again in the future!
Best wishes, Lunn's
Perfect product, perfect delivery
Quick delivery. Use DHL so it’s all nicely tracked.
Excellent product and perfect condition.
Fantastic communication over the whatsapp option on website. Quick to respond.
Can’t recommend enough
29 December 2025
Reply from Lunn's Jewellers
Hi Sam,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience purchasing online with us. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Always a warm and welcoming feel from…
Always a warm and welcoming feel from the doorman that greets you to the doorman that lets you back to the real world.
Great service,Great product knowledge
A pleasure to deal with Fraser
27 November 2025
Reply from Lunn's Jewellers
Hi Simon,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience when visiting us. We look forward to welcoming you back soon. Wishing you a Happy New Year.
Best wishes, Lunn's
First class service from amazing staff
I ordered a beautiful Omega watch from Lunn’s for my husband’s birthday. I cannot fault the ordering process, the staff’s knowledge and the top class customer service that I received from Conor and Travis. We drove to Belfast from Dublin to collect the watch over a very busy Christmas period and we received such kind care and attention. I highly recommend Lunn’s and the Omega boutique for treating their customers impeccably.
22 December 2025
Unprompted review
Reply from Lunn's Jewellers
Hi Ruth,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our OMEGA showroom, and will be sure to pass this message on to Conor and Travis. Wishing you a Happy New Year, and we look forward to seeing you again in 2026.
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us, and look forward to dealing with you in the future. Happy New Year!
Best wishes, Lunn's
Cartier purchase
Bought online supported with phone calls and emails, concierge team were first class
13 December 2025
Reply from Lunn's Jewellers
Hi Gordon,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience online, and look forward to dealing with you again in the future! Wishing you a Happy New Year!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Justin,
Thank you for taking the time to leave a review. We're sorry to hear that the packagaing didn't meet your expectations. If you would like to discuss this further, please feel free to contact us via email at concierge@lunns.com and we'll be happy to help.
Best wishes, Lunn's
Second purchase from Lunns jewellers
Second purchase from Lunns jewellers, always really quick, secure delivery. Safely packed!! Will definitely use Lunns jewellers again!
7 December 2025
Reply from Lunn's Jewellers
Hi Sannam,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us online, and look forward to dealing with you again in future!
Best wishes, Lunn's
Great website
Great website, plenty of watches to choose from , picked the watch that I liked ordered it and then got nice email from Emma in Lunns concierge
Watch delivered by DHL few days ago
Excellent service from Lunns
13 December 2025
Reply from Lunn's Jewellers
Hi Antoine,
Thank you for your kind 5 star review. We are delighted to hear how great you found our website and service from our Concierge team. We will be sure to pass this message on to Emma, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Warm welcome by the team on entry with…
Warm welcome by the team on entry with an offer of a drink. Everything part of the process was extremely easy from reviewing the watch through to buying. No hard sell and very helpful
6 December 2025
Reply from Lunn's Jewellers
Hi Cormac,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience in store, and look forward to welcoming you back soon!
Best wishes, Lunn's
5* Customer Service
First class service from Travis again at Lunn’s Omega, Belfast. We visited in 2024 and received a warm welcome, excellent customer service and outstanding knowledge of the watch we were looking to buy.
We returned twice this year to purchase further items from Travis and were treated with the same friendly openness and professionalism experienced first time round. Nothing was too much trouble.
We thoroughly recommend Lunn’s Omega, Belfast and seeking out Travis for all your watch needs. He really is a fountain of knowledge!
15 December 2025
Unprompted review
Reply from Lunn's Jewellers
Hi Allison,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our OMEGA showroom with Travis, and will be sure to pass this message on to him. We look forward to seeing you again soon!
Best wishes, Lunn's
It was a pleasure dealing with Lunn's
It was a pleasure dealing with Lunn's. Their online team(Emma) was so helpful ensuring a swift and smooth transaction in relation to product information and delivery. Thank you so much.
29 November 2025
Reply from Lunn's Jewellers
Hi Robert,
Thank you for your kind 5 star review. We are delighted you had such a positive experience with us online, and will be sure to pass this message on to Emma. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Wedding ring purchase
From the minute you are greeted at the door till the moment you leave the whole experience is excellent, the staff attention to detail is second to none
8 November 2025
Reply from Lunn's Jewellers
Hi Ian,
Thank you for your kind 5 star review. We are delighted to hear you had such excellent experience with us. We look forward to seeing you again soon!
Best wishes, Lunn's
Excellent experience.
Excellent experience.
Karen was very personable and helpful when choosing my beautiful earrings for a special birthday.
14 November 2025
Reply from Lunn's Jewellers
Hi Pamela,
Thank you for your kind 5 star review. We are delighted to hear you had such great experience with Karen, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
Great personalised service as usual.
27 November 2025
Reply from Lunn's Jewellers
Hi Alan,
Thank you for your kind 5 star review. We are delighted to hear you had such great service. We look forward to seeing you again soon!
Best wishes, Lunn's
Everything good but given wrong…
Everything good but given wrong information about your vouchers
29 November 2025
Reply from Lunn's Jewellers
Hi William,
Thank you for your kind 4 star review. We are sorry to here you recieved the wrong information about our vouchers, but glad you had a very positive experience despite this. We look forward to seeing you again soon!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such great experience with Zoe, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
I met with Claire to discuss purchasing…
I met with Claire to discuss purchasing an engagement ring for my partner and the professionalism from the moment I walked through the door from everybody I engaged with was nothing short of excellent, very friendly staff, a great environment, very clean and was offered champagne and other beverages as I waited to be seen. Very comfortable seating in the booth and Claire was extremely helpful in helping me select the ring and describing them to me in detail. Would highly recommend.
21 November 2025
Reply from Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such great experience with Claire, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
Hannah-Grace was very friendly and made…
Hannah-Grace was very friendly and made the collection of the ring an actual event. I’m looking forward to bringing my wife back for the resizing.
21 November 2025
Reply from Lunn's Jewellers
Hi Emmanuel,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience with Hannah-Grace, and will be sure to pass this message on to her. We look forward to seeing you again soon!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Mark,
Thank you for your kind 5 star review. We are delighted to hear you receieved fantastic service, and look forward to dealing with you again in the future!
Best wishes, Lunn's
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