Luna Furniture Reviews 169

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, called, and texted to let us know the order would take 3 weeks and it showed up on that promise date. Fortunately, our items arrived in good condition with no issue so we didn't need any further interaction with customer service. Overall I'm very satisfied and saved about $1,600 or 25% over local store.

We love our couch and the white glove delivery was quick and easy!

Delivery driver was helpful and helped my husband bring the couch pieces in the foyer. Customer service was phenomenal as they emailed and texted me throughout the process.

Great delivery team. Initial hiccups with tracking a delivery date were addressed promptly. Bed was assembled well and delivery team was pleasant to work with.

Delivery guys did a great job! Everyone was super nice and communicative. Would definitely purchase through you guys again.

The price was good, product as expected, service was very good!

Communication from sale to delivery was excellent. Furniture was excellent quality and arrived as promised.

Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands

Delivery guy was EXCELLENT! Professional and very helpful!
We love our new sofa -

Excellent price and service. Shipping was quick. Delivery excellent.

First and last purchase with Luna. For the $299 delivery fee I expected more. My furniture boxes were just put on the ground not stacked neatly. Plastic on the mattress is torn and the corner of my mattress is DIRTY from it being dragged on the ground by the delivery men. Who the heck wants to sleep on a dirty mattress? Hopefully my bed is in tact when I open the boxes. If you are ordering out of state, think twice because delivery is terrible. Why not offer white glove service to out of state customers? Being a female, it was hard getting all those boxes inside by myself. Bad delivery reviews will prevent returning customers because I myself will not order from here ever again and will be spreading the word wherever I can.

You all have already been contacted via emailed with pics BEFORE I left this review and have failed to reply to attempt to rectify the issue, so don't come on here replying being phony trying to save face. You all reply to reviews quick trying to fool future customers but don't offer any sort of resolution via emails timely.

good communication for delivery time

Great experience. Ryan was the one who coordinated everything for us in time for Christmas since we were having family over. He got us the delivery earlier than expected.

The furniture itself is beautiful but I had complications even with the minimal assembly needed. The holes in feet didn’t line up with the holes on the under side of the couch. There was actually even a hole in the metal that wasn’t punched out and a couple of the screw holes were loose so just spun when I tried to drill the screws in. I had to get very creative to put this couch together. The other reason for the 4 stars was a delayed delivery.

White Glove Service was awesome. Set up was very professional and they cleaned up afterwards discarding boxes and packing materials. Arrived just in time for Christmas gathering with family.

Great product, easy ordering product , and excellent customer service

COMMUNICATION WAS PROMT AFTER ORDER WHEN I HAD QUESTIONS.

These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.

Pick up made easy, box did not fit in vehicle. Staff opened box and loaded my recliner safely into my vehicle. Great customer service.

Easy ordering, furniture was ready for pick up within a few days. Good quality piece. Took a while to put together but was easy to do.