Lumz BV Reviews 

Bought a kitchen table (untreated teak) which turned out to be of a very poor quality. Pure water drops leave stains which cannot be removed - whole area around the stains becomes whiter.
The shop's unconditional return/refund policy does not work - they client service refuses the return claiming that it is my fault that I leave stains on the table.
Do not recommend this shop.

I received my order damaged. I informed immediately the Customer Sevice with picture. They asked me to send it back and I need to pay the shipping costs.
Worst online shopping I ever had. I will never buy again at this company.
I even called the customer Sevice which wasnt Customer focused.

High level quality and professional service.

Ordering from Lumz is definitely the worst experience ever. I had ordered a Kare chair, which was damaged on the leather side and after 2 weeks, 20 emails, 10 calls, I received a second chair which is even more damaged!
I regret it so much that I didn't buy the office chair directly from Kare.

I furnished my livingroom with Lumz. In total I made 3 orders, 8 items from different manufacturers. Some items were in stock, others needed to be divered. In my case actual delivery times were really close to what was estimated on the website. Everything arrived on time (maybe a week delay) with much better overall lead times vs other stores (total 2-5 weeks from order to delivery). Quality of goods is really good! What I really appreciated is that they first collected all items in their WH and after delivered in one go. I did not want 3-4 separate deliveries.
Note!! They do not deliver into the apartment if your house doesn't have an elevator. This was an unpleasant surprise for me.
Hint!! They will not deliver available parts of your order. So if you buy smth in stock and smth with 5-6weeks lead time, you might want to place 2 separate orders to get the available item delivered sooner.

Great easy delivery! Product was nicely packed. Sofa looks nice i hope it will show good quality over time

I ordered a sofa from the website on the 7th of December. The delivery date is shown on their website between 4-6 weeks (they still didn't change it). Then I received an email saying that there will be a delay in the delivery (more than +5 weeks). I said I sold my sofa and can't wait that long that's why I wanted to cancel it. They did not accept my cancellation request and also said that it is not possible for me to return. This is against their purchase agreement and returns policy.

Great! Will order again!

I recently ordered a slaapbank, which arrived relatively fast and the quality and style is great. Although I experienced some problems when mounting (unclarity of the manual that led to believing there were some pieces missing) the customer service handled the communication and fixing the problems in a smoothly, responsive and friendly manner.

PS. Thanks again to Sophie - she surely deserves a raise for all her patience and work.

Very happy with my purchase, delivery speed & communication from Lumz.