I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
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See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very bad servise
Very bad servise. They cannot issue correct invoice and do not comunicate!
17 October 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications that have arisen.
Our customer care colleagues will contact you promptly and will certainly find a suitable solution to your request.
Your Team from Světla24.cz
All perfect!
17 October 2023
Poor product & service
The product does not turn off 100%. And when we approached the customer care they just directed to me to fill in an online form to do a return. Which of course none is easy. Complete pain in the backside. So crap product and crap service
10 October 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications that have arisen. Our customer service colleagues will be happy to guide you on how to register your return if something is not clear in the registration process.
Your Team from Světla24.cz
Your team from Světla24.cz
Terrible waiting times and support
I have been waiting for my order for 3 weeks, several calls to the support, still the same response. The company did not give my contact number or email to DPD, so now I had to go through a call with support to give the credentials to them manually, so they can contact me.
Never using this shop again.
11 October 2023
Reply from Lumories.cz
Dear Customer,
I'm sorry to hear about the difficulties you've encountered with your order and the delivery service. Your feedback is important to us, and I apologize for the inconvenience and frustration you've experienced.
We strive to provide a smooth and efficient service, and it's clear that we fell short of your expectations in this instance. We're committed to addressing these issues and improving our service.
We hope to have the opportunity to serve you better in the future.
Your Svetla24.cz Team
Very nice design and simply mounted.
9 October 2023
Wide variety of lights
Wide variety of lights, fast delivery, simple return if needed
18 September 2023
Not helpful
5 October 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are sorry to hear your feedback. Our customer support colleagues have been in contact with you and have been trying to resolve your query.
They have provided you with all the information you need for a successful installation of the light.
If you have any further questions, please do not hesitate to contact us
Your team from Světla24.cz
The purchased lamp still hasn't arrived…
The purchased lamp still hasn't arrived - supposedly due to an error by the carrier, but I don't care, I just don't have the goods. Hopefully it will arrive eventually...
12 October 2023
Reply from Lumories.cz
Dear Zuzana,
thank you for your feedback.
According to the shipment tracking, we have already delivered your shipment.
To be sure, our customer service team has contacted you.
Your team from Světla24.cz
Although the box was packed in another…
Although the box was packed in another box, the lamp shade was unglued. The husband had to re-glue it. I didn't want to make it complicated to return the package. The lamp is practical and nice, I'm just sorry that no one checked it, that it was unglued.
2 October 2023
I received an incomplete lamp
I received an incomplete lamp. The entire shade of the main lamp was missing. Someone returned the lamp before me and it was not checked to make sure it was ok before being sent and sent straight to me. Unnecessary hassle of lugging a heavy parcel to my flat and back to the post office again.
I am now waiting for the claim to be resolved and hopefully a complete working lamp will arrive in a few days.
30 September 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are deeply sorry for this complication. Our colleagues from custumer care are in contact with you with a suitable solution.
Your team from Světla24.cz
No customer support, never delivered
The order has been on the way for 3 weeks now - today I received an automated response that it's being returned to the sender for unknown reasons.
Absolutely horrible experience! I cannot get hold of the customer service via any means and there's very confusing information about the package/order.
Furthermore, the order has been paid for beforehand and I have no idea what's the process now. Will the order be cancelled and then I'll be refunded? Do I make another order? I need the lights now and not in 6 months!
Definitely no customer support, look elsewhere!
26 September 2023
Reply from Lumories.cz
Dear Jakub,
thank you for your feedback, which we are very sorry to hear.
Our customer service colleagues are in contact with you to clarify the situation.
Your Team Světla24.cz
No reaction.
No reaction for that I did not receive 10% price decrease voucher. Damaged lamps delivered, I asked for spare part, again no reaction.
26 September 2023
Reply from Lumories.cz
Dear Mr. Věžník,
thank you for your feedback.
We are very sorry for the complications that have arisen.
Colleagues from customer service are already in contact with you with a solution.
Your team Světla24.cz
One light was broken
29 September 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feeback. We are sorry for this complication. Our colleagues from the custumer care are already in contact with you and will find a suitable solution.
Your team from Světla24.cz
3 weeks of waiting is too much
3 weeks of waiting is too much in this online world and when you offer 3-5 days I think 🤷♂️
28 September 2023
Reply from Lumories.cz
Dear Customer,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you've faced with your recent order. We understand that delays can be frustrating, and we regret the initial delay due to the item being out of stock.
If you have any further questions or if there's anything else you would like to discuss, please do not hesitate to contact us directly. We value your feedback, and we are dedicated to improving our services based on your input.
Your Svetla24.cz Team
I had to make 3 different orders to…
I had to make 3 different orders to receive at least someting. Any time I ordered one product, I received an email, that you didn't have it even it was always displayed as availble. I sent 2 emails, no answer received.
26 September 2023
Reply from Lumories.cz
Dear Customer,
thank you very much for your evaluation. Due to a high volume of requests, there are currently delays in responding to requests.
We will contact you in a separate email and apologize for the inconvenience caused.
With kind regards,
Your Svetla24.cz team
Thank you for everything
My English is not good. But i must say very good service, very good details for understanding.
21 September 2023
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