Lumon Reviews 

3,949
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptional guidance, ensuring that all international money transfers are handled smoothly and efficiently from start to finish. People also deeply appreciate the intuitive online platform, regular currency shift updates, and consistently quick transaction times for moving funds across international borders. However, some people mentioned occasional service delays, communication gaps during urgent situations, or strict verification requests regarding the source of transferred funds. These specific issues caused notable frustrations for a small group of customers waiting anxiously on their important international money transfers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly, efficient, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how fast, intuitive, and easy to use... See more

Customer service

Customers consistently report positive experiences with customer service, praising the dedicated account... See more

Payment

Consumers find payment to be efficient and satisfactory, highlighting great rates and fast transactions that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fast service as usual. Tom Harrington, always responds quick and with a friendly manner. He sorts the best rate to hold for us for upcoming euro payments which really helps us secure the b... See more

Company replied

Rated 5 out of 5 stars

Chris and his team were extremely helpful guiding us through the whole process when we sold a family property in Spain and had to repatriate the funds. We received regular updates on the currency ma... See more

Company replied

Rated 5 out of 5 stars

From initial phone contact through face-to-face meeting at sale in Spain to transfer of funds Spain to UK every Lumon agent was friendly, helpful and professional. They kept us well informed at every... See more

Company replied

Rated 5 out of 5 stars

I've been using Lumon for 8 years since buying a property in Spain and introduced to Tom Holian by estate agent Claire Halliwell.Just find the service simple with decent exchange rates. My contact now... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service

About Lumon

Written by the company

Quick, effortless & secure international money transfers

Request free quote
Lumon, your trusted currency partner. With over 25 years of experience, Lumon offers quick, effortless & secure international payments. We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,949)

1,107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my perspective my direct contact…

From my perspective my direct contact Tom Holian couldn't have helped me more with everything.All the staff at Lumon and Craig in Costa Blanca have been excellent and I am most grateful for them guiding me though the process, well done all!

21 July 2026
Lumon logo

Reply from Lumon

Good morning,

We are so pleased to hear about your positive experience and that our team provided such excellent guidance throughout the process.

It's wonderful to know that everyone involved helped you so well.

Rated 5 out of 5 stars

Trust worthy

Trust worthy, super quick turnaround. Euros from a portuguese bank to a UK bank into pound sterling.
4pm and into my UK bank account by 9am the following morning.

21 July 2026
Lumon logo

Reply from Lumon

Good morning,

We're so happy to hear that our service provided such a quick and trustworthy experience for your currency exchange from Euros to Pound Sterling!

We appreciate you sharing your positive feedback with us.

Rated 5 out of 5 stars

Just the best

Just the best

21 July 2026
Lumon logo

Reply from Lumon

Good morning,

Thank you so much for the kind words!

We’re thrilled to hear you had such a great experience with us. We really appreciate your support!

Rated 5 out of 5 stars

I was selling my French house and the…

I was selling my French house and the Estate Agent recommended Lumons for the money transfer.
They were very efficient and the transaction was completed in 3 days.

20 July 2026
Lumon logo

Reply from Lumon

Good morning,

We are so pleased to hear that your experience with us was efficient and that your transaction was completed so quickly.

Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

From the beginning I was reassured and…

From the beginning I was reassured and looked after without it being over yhe top.
I was told it would be dealt with quickly and the transfer would happen quickly which it did.
Nathan my advisor was really helpful and answered my queries immediately.

20 July 2026
Lumon logo

Reply from Lumon

Good morning,

We're delighted to hear that you felt reassured and well looked after throughout your experience.

It's wonderful to know that the process was handled quickly, just as promised, and that the transfer happened efficiently.

We're also pleased that our team was helpful and promptly answered your queries.

Rated 5 out of 5 stars

Reliable & professional service from a…

Reliable & professional service from a team that understands the importance of an enduring relationship of trust with their client.

8 July 2026
Lumon logo

Reply from Lumon

Good morning,

We are so pleased to hear that you value our reliable and professional service.

We truly appreciate your recognition of our commitment to building enduring relationships of trust with our clients.

Rated 5 out of 5 stars
Lumon logo

Reply from Lumon

Good morning,

Thank you for your fantastic feedback! We are so pleased to hear that you consistently receive great service from us every time.

We truly appreciate your kind words.

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff . Kind and considerate happy to explain procedures in simple terms. Would yes again. Sol was lovely and main reception team very helpful

20 July 2026
Lumon logo

Reply from Lumon

Good morning,

We're happy to hear that our staff was friendly and knowledgeable.

It's great to know that our team was kind and considerate in explaining procedures clearly.

We appreciate your positive feedback!

Rated 5 out of 5 stars

quick and very clear and helpful all…

quick and very clear and helpful all along. PErfect

14 July 2026
Lumon logo

Reply from Lumon

Good morning,

We are so pleased to hear that you found our service to be quick, clear, and helpful throughout your experience.

Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars

Perfect

Fast, efficient, transparent. Love Lumon!

17 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We appreciate you taking the time to share your feedback.

We are so happy to hear that you found our service fast, efficient, and transparent!

Thank you for your kind words.

Rated 4 out of 5 stars

Long live LUMON FX Europe ...

Thanks to its staff! As a rule as ex-prof/teacher , I never give 5/5 leaving room for further improvement.
Always pleased to hear from them.

17 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We truly appreciate your kind words about our staff and your valuable feedback.

We're always striving for excellence, and your perspective helps us grow.

Rated 5 out of 5 stars

Really impressed

Really impressed. Speedy and efficient

17 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We are so happy to hear that you were impressed with our speedy and efficient service.

Thank you for taking the time to share your positive feedback!

Rated 5 out of 5 stars

Quick and helpful

Quick and helpful

17 July 2026
Lumon logo

Reply from Lumon

Dear Mrs Corbey,

Thank you so much for the wonderful review!

We're thrilled to hear you found our service quick and helpful.

Providing a smooth, supportive experience is exactly what we aim for.

Thanks for choosing us!

Rated 5 out of 5 stars

All good

All good. Staff very helpful.

14 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We are so pleased to hear that you had a positive experience with us.

It's wonderful to know that our staff was helpful.

Rated 5 out of 5 stars

Promt service

Spoke to the agent, he ran me through what to do,answered my questions without hesitation, money in my bank in 24 hours or so,can't ask for anything more

15 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We are so pleased to hear about your positive experience with us.

It's wonderful that our agent was able to assist you efficiently and that you received your funds so quickly.

Thank you for your kind words.

Rated 5 out of 5 stars

Good deal.

Thomas was very helpful and guided me through the transfer which was very easy. I highly recommend LUMON. Very happy with the service.

16 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We're delighted to hear that you found the transfer process easy and that you were happy with the service.

We appreciate your high recommendation!

Rated 5 out of 5 stars

It’s always 5 stars with Lumon.

It’s always 5 stars with Lumon.
I had to transfer some money from the uk to my Spanish account, I contacted my account manager Chloe Dean, got a deal and 3 hours later it was in my Spanish account. Simply a wonderful service by professionals, i can’t thanks them enough.

15 July 2026
Lumon logo

Reply from Lumon

Good afternoon,

We are so pleased to hear about your excellent experience with our service!

It's wonderful to know that our team provided such efficient and professional assistance with your transfer.

We truly appreciate your kind words and thank you for your continued trust in us.

Rated 5 out of 5 stars

Great service for money transfers

Great service for money transfers. Reliable honest people. Friendly and courteous. I always get a great exchange rate.

15 July 2026
Lumon logo

Reply from Lumon

Dear Mrs Robison,

We're so pleased to hear you found our service great for money transfers.

We appreciate your kind words about our reliable, honest, friendly, and courteous team.

We're also glad you always get a great exchange rate!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look