Lumi TherapyReviews 

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

I’ve been looking for sauna for some time to practice both hot and cold therapy daily from the comfort of my own home. After researching many companies I personally felt Lumi offered one of the most stylish, yet affordable saunas on the market. I purchased the Sauna Pro Infrared sauna and have been using for several months now and have loved being able to integrate hot and cold therapy into my morning wellbeing routine.

A big bonus to this sauna aside from how it looks and the build quality was also having built in Bluetooth connection with speakers to listen to podcasts or ambient music during my sauna.

My overall experience from the customer service team was exceptional and the installation team were brilliant in setting up the sauna and demonstrating how to use it.

Highly recommend - Thank you Lumi!

The Customer Support has been excellent. The product (sauna) is great we love it. We did have a technical issue unfortunately but we reported this to Lumi and emails were picked up and responded to quickly and within about an hour or so we had a schedule for the technicians to visit. When the guys arrived they were great too. Fixed the issue rapidly, no fuss, no mess. Great service all round. Would highly recommend both the products and the team.

First time using lumi for a cold pod- bought the max version in November 2024 in the sale.
Kept it boxed indoors until recently when my old cold pod died after 5 years of regular use and decided to take my new one out of hibernation!
Set it up outside on brand new rubber matting, filled it up and left it overnight-ready to use in the morning.
Got up and noticed a massive puddle of water on the matting- so it’s obviously leaking from somewhere!
Checked the valve but it’s dry, it appears to be coming from the floor of the pod.
Anyway, contacted the company through their chat system…. Waited ages for someone to respond, and was told that because the warranty is 30 days for these pods, ( uk law states 1year), I was not covered by their warranty, but I could purchase a new one for 10% off because they’re on special offer just now!
Anyway, Lumi I’ll not be buying anything else from your company as I don’t expect a product to be faulty straight out the box! (And yes I know I had it for nearly 18 months before I took it out the box!)

The insulation wrapping completely split within a year and all I was offered was a 10% discount for a new one. Had already had a two replacement lids. The overall build quality is poor.

Customer service is so bad it’s painful. Been going back and forth since beginning of February trying to get a pump to blow up the tub. Dealt with 3/4 different people who have done nothing about it. I would never consider buying anything from this company again. Beyond a joke

I am extremely disappointed with how this order and subsequent complaint have been handled.

My delivery, carried out by FedEx, was not delivered within multiple stated delivery windows provided throughout the day. These repeated inaccuracies meant I had to take additional time off work unnecessarily.

When the item was eventually delivered the following day, it was left on my doorstep in full view of the street, despite clear delivery instructions to leave it in a secure location. This created an avoidable security risk.

I contacted FedEx directly, who acknowledged fault on their part and have offered compensation for the service failure.

Despite this, Lumi have refused to offer any goodwill gesture and have since stopped responding to my correspondence.

I also attempted to raise this issue via Lumi’s Facebook page, however my comments were removed, which was disappointing as I was simply trying to resolve the matter.

Overall, this experience has fallen well below what I would expect in terms of both delivery handling and customer service.

First class service beginning to end.

Sauna is exceptional, no negatives, would highly recommend.

Anita and husband knew exactly what was needed to provide a stress free installation and most importantly putting my mind to rest on how to use the sauna.

The sauna looks so good and I was delighted when it was put in place. The lighting is excellent as are the speakers. Easy to operate with a very clear manual and controls. Delivery was a breeze with no complications. I was also impressed by the swift responses to my initial questions. I would recommend this sauna with our reservation.

Great product. Delivered quickly
Paid for assembly that was executed quickly and neatly
Happy to recommend

Received a Lumi Therapy Pod as a Christmas Gift December 2025. Due to the weather we held off using it till mid-late January. After 6 weeks of use a small tear appeared internally at the bottom of the pod at the end of February.

The pod is stored on a flat patio with cover and thermal lid in place. Reported it to customer service and were told this was accidental damage not manufacturing fault and not covered under warranty, on top of that we were apparently outside the 6 month waranty period even though the pod was purchased mid-November.

The quality of the product is not fit for purpose for a tear to develop under normal use in a 6 week period. After reporting being told it is not covered under warranty the best they could do was offer a 10% discount on buying another product which i have no confidence in.

I would not recommend purchasing anything from Lumi both on the basis of quality and Customer Service received.

paid £600 for a tub and within 14 months the tub was leaking and then we realised that the seam on it had come undone. They have since changed their produect as this tub clearly had a manufacturing fault. When we contacted them they advised the the warranty on the £600 tub is only for 12 months which means it is not really fit for purpose or of reasonable quality as you dont expect to pay£600 for a tub that you dont use every single day to be faulty after 14 months. It took us 3 months to realise that it was coming unstitched. so by the time we reported they didnt want to know. We said we have consumer rights in the uK and so they agreed to send us a knew one. We kept waiting and it didnt come and emailing and emailing and from August to October we waiting then they said that they were not in stock. By Christmass we still had it and kept chasing again. bearing in my mind that we have bought 3 of the standard tubs, the £600 tub and a chiller as over £500. They finally have them in stock apparently and now demanded 50% ofd the cost of the tub have made my husband wait over 6 months and agreeing top replace the faulty tub with a manufacturing fault and now they I asked them for the refund as my husband only paid it so he could get his tub. They agreed to replace then avoided any contact and asked for 50%, This is just disgusting and they they are refusing to refund the money. We will will be taking them to court if the credit card dispute doesnt give our money back bacuse we have it in writing and they agreed to replace it and they clearly had faulty tubs and they cant even do the right thing. Disappointed and will never recomend this company only advise of how bad their customer serivce and loyalty to customers is and will buy our next tub elsewhere

Lumi have been fantastic, the pods are great and really good for recovery.

The customer service is fantastic, they responded to my emails within the hour of me sending it and rectified my problem immediately without hesitation.

Incredible product just wanted to share with everybody. Had my chiller outside in the garden the whole winter and started just started up first time after 3 months.

Purchased the lumi max steam room. What an amazing product and excellent customer experience. I honestly can’t recommend this and Lumi highly enough. Thankyou in particular to Karen.

Anita and her team were helpful through the entired process. They installed a high-quality and very premium-looking infrared sauna for us - we are delighted

Top notch infrared sauna, could not be happier.
Incredible build quality
So easy to use
Installed by the Lumi guys so quickly and efficiently
(up and running within an hour of their arrival)
Fantastic customer service - they are always available to answer our questions
Clients at our fitness studios are completely addicted to the sauna.
We have Lumi coming to install a cold plunge next!
Cannot recommend highly enough, thanks guys!

LUMI make top quality products. We love our Lumi recovery ultra and use it every day.
Great company to deal with. Excellent communication and customer service.
100% recommend Lumi. You won’t regret buying one

I bought a unit from them a while ago which was replaced by warranty the replacement was also replaced by warranty and now the 3rd chiller has stopped working again which is extremly frustrating.... customer servrice doesnt exist ive been sending emails and everything but however no answer.

From the time of my purchase i have had more down time rather then running time which is completly unaccaptable.