Lumi Therapy Reviews 

4,934
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers frequently commend the excellent customer service, highlighting their efficiency, understanding, and quick responses to issues. Many people also praise the high quality and performance of the products, such as saunas and ice baths, describing them as robust, effective, and well-designed. However, some people were dissatisfied with the response times and contact methods, reporting ignored emails, non-functional phone numbers, or disabled live chat. A few other people also felt that product quality was inconsistent, citing issues like leaks, rips, missing parts, or products failing shortly after purchase.

What people talk about most

Product

People report ambiguous experiences with product quality, with many reviewers expressing significant... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting a significant lack of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant dissatisfaction due to... See more

Response time

Reviewers highlight significant dissatisfaction with response times, with many reporting no replies to... See more

Customer communications

Customers had negative experiences with contact, frequently reporting difficulties reaching the company... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(4,934)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excelent quality

Excelent quality. We have been using LUMI ice bath for well over a year now and we're still delighted with it. Recently upgraded the cover to ufo one and it works great. Highly recommend.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Site is easy to navigate very informative on the products helping you choose the right one for you.
They kept me well updated on the product status and arrival. Game changer in getting me into the world of cold water therapy! Thank you Lumi 🙏

17 April 2025
Unprompted review
Rated 5 out of 5 stars

The ice bath was the best decision we ever made……

The ice bath was the best decision we made. It helped after workouts for boosting circulation, decreasing inflammation, and helping our muscles recover more quickly. Took a while to acclimatise as it’s not pleasant dipping into cold water but soon got into a routine and now wouldn’t be with out it. Worth every penny.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, Lumie products are high quality and built to last. I would definitely recommend

12 June 2025
Unprompted review
Rated 3 out of 5 stars

I bought the basic ice bath

I bought the basic ice bath, and to keep it cold enough to use correctly I had to continuously purchase ice from a shop, the water is lucky to last a week before it goes dirty and needs changed over. I wouldn't recommend this item for this reason, however.... The quality is fine, and the issue lies mainly with what I want from this, I would recommend the tub with the chiller for anyone wanting to use this regularly.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Affordable and easy to setup

Lumi ice baths offer an affordable and convenient solution to cold plunges at home. Easy to set up and also easy clean. If you are looking at beginning your cold plunges journey this is the place to look.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love the lumi pods

Absolutely love the lumi pods! Bought one for Christmas and another recently so my husband can take one to work. Had to ask for replacement items for the first pod and a missing part of the new pod. Both were sent out for FREE and sent next day delivery. Outstanding customer service and the product is such high quality. Would highly recommend!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Preorder joy

Lumi was so easy to deal with, I preordered but it was clear when it was coming, arrived on schedule and works perfectly.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

fantastic easy to use easy

fantastic easy to use easy, to put together, great quality and got it filled ASAP. Just filled it with the outside tap and a lovely 7c keeps temperature over night. Would highly recommend great in the back garden.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing and Anxiety Busting

After trying to make my own ice baths from just cold baths/ wheely bins and water buts, I finally decided to buy lumi's smallest model.
It went together easy and took up hardly any room.
I used this for a while, but as I am quite a muscular man always felt quite cramped so opted for the recovery pod max and ufo lid with recovery ultra cover.
This thing kept the temperature really well and was great for a daily dip.

I couldn't afford a chiller at the time so put 2 large blocks of ice in the ice bath the evening before the morning use just before bed (water in 2x large tupperware pots in the freezer).

The benefits of ice baths have been a game changer for me.
If work is quite stressful and you are prone to snapping occasionally, this will take the edge off. It also absolutely blows apart anxiety symptoms, I usually couple this with some sort of grounding and breath work.

Also it increases your discipline levels. As nobody looks forward to an ice bath first thing, but once you are in you feel powerful and it's a massive win to start the day and push that dopaminergic system forward with actual physical results not doomscrolling and socials on the phone.

Lumi provide great products and a great customer service.
If you ever have any issues they send replacements out straight away.

I'm going to purchase a lumi Pod pro next for something a little more sturdy and durable.

Also looking into the sauna options for the garden.

Highly Recommend Lumi.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Can recommend

For starters, the products are worth it. I bought the lumi POD Pro + chiller and couldn't be happier, a good upgrade over the normal pod.
I had some install issues with the chiller, but the support we very friendly and helpful in resolving the issue.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

My ice bath experience started just…

My ice bath experience started just over 2 years ago when my partner had pre ordered the OG pod. Mixed emotions at first before i took the plunge (mostly excitement and fear) however after 24 hours of motivating myself in my head i got my first minute and never looked back. 2 years on, im on my third upgrade of tube along with Some acceassories for good measure. I never miss my daily 3 and half minutes when im home.
Lumo have been greay with support should i have needed them and they once replaced my tub FOC when there was a tear in the inflateable rim which was i thought was impressive but also the catalyst for me stayinh loyal to the brand. Their product quality is the best on the market and over the years have passed on savings to consumers through their competitive pricing..i do also like the idea of their investment campaign.

The ice baths really contributed to my mental clarity, sleep quality and recovery from my 6 day a week crossfit training so i couldnt ask for more from my experiemce.. i have also managed to push thr hype on to a few others for good measure.

Top job Lumi and big love
RJ

12 June 2025
Unprompted review

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