My senior dog has been taking this for almost a month. She is now on her second container. She has a big lump by her tail, and no change yet. Her energy has improved, it looks like she is absorbing h... See more
Company replied
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Review summary
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Took longer than I expected for delivery and tracking via SHOP wasn’t helpful. My dog has only been on Lumiquor for 10 days so no big changes yet. Hoping for increased activity and shrinking lipoma.
Company replied
I like that this is really helping with my dogs digestion. Wish the containers were larger as I have a large dog so the container only lasts like a week and a half. Which means I have to order sooner... See more
Company replied
I purchased Lumiqour to help the lumps and bumps forming on my senior dog. I've been giving it to him consistently for approximately 2 weeks and havent noticed a different in the size of his lumps. If... See more
Company replied
Company details
Written by the company
At Lumiqour, we are a team of dog lovers who understand exactly how it feels to notice something different about your pup and not know what to do next. We started this company because we believe every dog deserves to live their happiest, healthiest life, and every dog parent deserves a natural, trusted solution they can feel good about. Our flagship product, Turkey Tail+, is a precision two-ingredient supplement combining organic Turkey Tail mushroom with Lactobacillus acidophilus probiotic, specifically formulated to support dogs dealing with fatty lumps, low energy, and immune challenges. Unlike other supplements that throw every ingredient at the wall, we keep it simple and effective because we believe in doing one thing and doing it right. Turkey Tail+ is free from fillers and artificial additives and comes in a bacon flavour that even the fussiest of dogs cannot resist, making it one of the easiest supplements to introduce into your dog's daily routine. We stand behind our product with a 90-Day Happy Pup Money Back Guarantee because we are that confident in what it does. If your dog does not thrive, neither do we. Thank you for trusting us with the health of your best friend. We do not take that lightly.
Contact info
United States
- support@lumiqour.com
- lumiqour.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
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Subscription scam – don’t fall for it like I did
Purchased this once, gave to my 13-year-old beagle/ridgeback that has fatty lumps, went through two containers and no change then they sent me another one and charged me $160 for another order that I did not place, tried canceling, no one responded, so I decided to keep trying and give it to her and still absolutely no change.
I have requested to cancel and get a refund on that second order twice and no one responded. Now two more orders have been charged to my card and shipped to me each $160 when there are several emails of me requesting to not be on a subscription and not be charged. This product doesn’t work and They will just keep charging you until you cancel your credit card.
Found the original email where they put me on a subscription for $40 for two containers but somehow it changed to $160 for two containers and the buttons to view change or cancel your subscription don’t work and the support email address is unresponsive. First order was in January and I’ve been billed every month since.
6 July 2026
Unprompted review
Reply from Lumiqour
Hi Desiree,
Thank you for taking the time to share your feedback. We completely understand your concerns and sincerely apologize for any frustration or confusion this situation has caused.
After reviewing your account, we can confirm that the additional orders were created as part of an active subscription that was selected during the initial purchase. This subscription option is completely optional and is offered as a discounted automatic refill service, with the ability to cancel at any time. A confirmation email containing the subscription details and order information was sent at the time the subscription was created.
We also want to clarify that we never intend to continue charging customers who no longer wish to receive shipments. We have now confirmed that your subscription has been cancelled, and no further recurring orders or charges will be processed.
Regarding your previous attempts to contact us, we’re sorry to hear you experienced difficulty reaching our support team. Occasionally, emails may not successfully reach our inbox, so we would appreciate the opportunity to assist you directly and resolve this matter. We have reached out to you privately so we can establish a direct line of communication and look into your refund request further.
Please feel free to reply to our message or contact us at support@lumiqour.com so we can assist you.
Olivia from Lumiqour
No product, out money, terrible customer service
I ordered this for my senior dog. Website says it ships from the US, however mine was coming from Hong Kong. It never arrived, through much contact with customer service, they have stopped responding and will not refund or send product. Would NOT recommend!!!!
6 May 2026
Unprompted review
Reply from Lumiqour
Hi Rachel,
We’re sorry to hear about your experience and understand how disappointing it must be to be waiting for an order, especially when it was intended for your senior dog.
We would like the opportunity to look into this matter and help resolve it. Please reach out to us directly at support@lumiqour.com with your order details so we can review the shipment status and assist you further.
We apologize for any frustration caused and hope to have the chance to make this right.
Olivia from Lumiqour
Seems to be starting to work on my…
Seems to be starting to work on my sweet girls lumps and bumps!
5 July 2026
Unprompted review
Reply from Lumiqour
Hi Misty,
Thank you so much for sharing your experience!
We're so happy to hear that you're starting to see positive changes in your sweet girl's lumps and bumps. Every dog responds a little differently, and it's wonderful to know you're already noticing encouraging progress.
Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish your girl continued health and many happy days ahead!
Olivia from Lumiqour
Worst customer service I ever experienced was with this company.
I never received the product that I ordered so I cannot say whether it is effective. But, if their product mirrors their customer service it would be terrible. I ordered and paid for the product in February. After a month it had not arrived and I called for assistance. I was advised the was a delay in shipping the product but it would arrive soon. After another two weeks I called again and was told the product was now with the shipper and would arrive soon. Again, it did not arrive and this time I was told there was nothing that Lumiqour could to help and that I would have to call the shipper for delivery. I called the shipper and after a lengthy phone call I was told the package was lost. At that point I wrote to Lumiqour and explained what I was told by the shipper and requested a refund. They did not respond to my initial or subsequent requests for a refund. All of this experience played out over a span of four months.
Despite my numerous correspondence they never responded but did continue to send me advertisement, even after I unsubscribed.
I've never experienced such horrible customer service and can't imagine how they stay in business.
4 February 2026
Unprompted review
Reply from Lumiqour
Hi Joseph,
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced with your order and the lack of communication you received. We understand how disappointing it is to wait for a package, learn that it was lost, and then not receive the support you expected.
This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience. We'd appreciate the opportunity to review your case, investigate what happened, and work toward a resolution.
Please contact us at support@lumiqour.com with your order details, and I will personally ensure your concerns are looked into as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the chance to make things right.
Olivia from Lumiqour
Received product in reasonable amount…
Received product in reasonable amount of time
4 July 2026
Unprompted review
Reply from Lumiqour
Hi John,
Thank you so much for your feedback!
We're glad to hear your order arrived within a reasonable amount of time. We strive to provide a smooth ordering experience and timely delivery, so it's great to know we met your expectations.
We truly appreciate your support and thank you for taking the time to leave a review.
Olivia from Lumiqour
Reply from Lumiqour
Hi Cheryl,
Thank you so much for sharing your experience!
We're delighted to hear that you're starting to see positive results and that your dog's lumps seem to be reducing. Every dog responds differently, so it's always encouraging to hear when customers begin noticing improvements.
Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your pup continued health and happiness!
Olivia from Lumiqour
The dogs liked eating it on their food
The dogs liked eating it on their food. Order came in a timely manner. Shared the infor with my vet. She said it didn’t have the NASC SEAL
2 July 2026
Unprompted review
Reply from Lumiqour
Hi Bonnie,
Thank you so much for taking the time to share your experience!
We're glad to hear your dogs enjoyed the product on their food and that your order arrived in a timely manner. We also appreciate you sharing the product with your veterinarian and value your feedback regarding the NASC seal.
Customer feedback helps us continue to improve, and we're grateful you took the time to let us know about your experience.
Thank you again for your support!
Olivia from Lumiqour
Found Lumiqour as I was researching my…
Found Lumiqour as I was researching my 11yo Lab's lipoma "explosion". The thorough explanations in the videos provided the knowledge. I'm convinced this product will provide Hunter with increased quality of life and extended golden years. Ordering was simple and straightforward. Communication was excellent. Response to my inquiries was prompt and spot on. Excellent customer service
4 July 2026
Unprompted review
Reply from Lumiqour
Hi Michael,
Thank you so much for your thoughtful review!
We're delighted to hear that our educational videos helped you better understand your 11-year-old Lab's lipomas and gave you the confidence to try our Turkey Tail Probiotic+. It's also wonderful to know you found the ordering process simple, our communication clear, and our customer service responsive.
Thank you for trusting Lumiqour to be part of Hunter's journey. We truly appreciate your kind words and wish Hunter many happy, healthy golden years ahead!
Olivia from Lumiqour
We are several weeks in to giving…it's working
We are several weeks in to giving turkey tail to our 13 year old lab mix that has a lot of masses. The masses are shrinking and getting softer.
4 July 2026
Unprompted review
Reply from Lumiqour
Hi Katherine,
Thank you so much for sharing your experience!
We're so happy to hear that after several weeks of using our Turkey Tail Probiotic+, you've noticed your 13-year-old Lab mix's masses becoming smaller and softer. It's incredibly encouraging to hear about the progress your pup is making.
Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your sweet Lab many more happy, healthy moments together!
Olivia from Lumiqour
STAY FAR AWAY FROM THIS SCAM COMPANY!
STAY FAR AWAY FROM THIS SCAM COMPANY!
I heard about Lumiquor through their Facebook ad. It went on and on about dogs with lumps and how their product was uniquely formulated to shrink those lumps and greatly enhance the dog's lifespan and overall wellbeing.
Despite feeling like it sounded too good to be true, I stupidly decided to place an order with them -- my 14yo dog had a lot of lumps and bumps and had been declining cognitively and physically over the previous few months and had gotten worse within the past week or two before I ordered these.
I saw that they boasted their complete 90-day money-back guarantee, so I figured it was worth it to at least try them out and see if they helped him at all, and if they didn't, I could at least get my money back.
I knew it sounded too good to be true, but I was so worried about my best friend that I took the chance.
I didn't think to just do a simple Google search to see reviews about them, and that's on me -- although I have to say that they're clearly targeting dog-lovers whose animals are doing poorly and who will likely do anything to help them get better, so that part is pretty disgusting, honestly.
Anyway, I placed the $120 order, "Buy 3 Get 3 Free," which claimed that the price would've been $300 otherwise. After placing the order, I went back to look at the products, and suddenly I see the same item offered at a different rate (way cheaper than the price I'd just paid a minute earlier).
That irked me, but oh well, I figured 'what's done is done,' and I could always return the stuff for a full refund if it didn't work (that's what they claimed, anyway).
Unfortunately, I placed the order on April 9th, and 36 hours later, my sweet old boy passed away in my arms.
I emailed Lumiquor the next day to see if I could cancel the order before it shipped, but they said that it was already in transit and couldn't be cancelled.
I had assumed when I ordered these that they would arrive within a few days to a week of the order. Once he passed, I figured, okay, I'll just start the return and refund process right when it arrives so that I can get my money back, since then I had to pay for cremation costs.
These things didn't arrive until May 2nd, because apparently they're shipped from China or somewhere. If I'd known that at the beginning, I never would've ordered them (for a few reasons).
I emailed Lumiquor again to explain the situation and ask for a full refund, and they emailed back with a counter offer of a partial refund, where I could keep the items, to avoid the return process. I asked how much the partial refund would be, and they said 30%!! Of a $120 order that I had to wait almost an entire month to receive!
I responded saying no thank you, I'd rather have the full refund (obviously) and asked how to go about starting the return process.
They responded with yet ANOTHER counter offer, this time of 50%.
Again, I said no thank you, I want the entire 100% refund, how can I start the return process?
After apologizing for the frustration this has caused, they gave me another BS offer:
"We understand your request for a full refund. That said, we do want to resolve this fairly for you. As a goodwill gesture, we can offer a 75% refund, and you may keep the product."
75% is better than nothing, but I still wanted the full refund, especially since I no longer needed the product and wouldn't even feel safe giving it to my other dog or reselling it just because it was now obvious to me that this company is a total scam and almost certainly doesn't have safe products.
After finally getting the message that I wanted the full refund, they gave me an address to return the product to (which turns out to be some random house in Nowhere, USA?), and said, "Once the package has been sent, all we need from you is proof of shipment to this return address, and we will be happy to issue your full refund immediately."
I then tried to clarify that I would get the refund once I *shipped* the item, and they responded with, "Yes — once we receive the returned item and it has been checked in, you will be issued a full refund back to your original payment method."
Unfortunately, I had a feeling that I would never see the refund if I did that, because I'm sure the package would've gotten "lost in the mail" or some other BS excuse.
I asked if they could give me an 80% refund now, then once they receive the item, they could give me the remaining 20%.
I never heard back from them.
I finally emailed them again the other day (July 1st) to ask the same question, and they said, "After reviewing your request, the best we’re able to offer in this case is a 75% refund, which you may accept without needing to return the product. We’re unable to process an 80% split refund option or partial staged refunds."
It looks like that's my only option now, so I'm trying that, but honestly, I'll be surprised if I get even $1 returned.
9 April 2026
Unprompted review
Reply from Lumiqour
Hi Ronnie,
Thank you for taking the time to share your feedback and for explaining your experience in detail.
We are truly sorry for the loss of your dog and can only imagine how difficult this time has been for you. We also sincerely regret the frustration and disappointment you experienced regarding shipping timelines and the refund process.
After reviewing your case, we can confirm that your order has now been fully refunded. Depending on your bank or payment provider, it may take a few business days for the funds to reflect in your account.
We understand that this situation has been upsetting, and we appreciate you bringing your concerns forward. Your feedback regarding advertising expectations, delivery timing, and refund handling has been noted and will be shared with the relevant team for review.
If there is anything further we can assist you with, please don’t hesitate to reach out at support@lumiqour.com.
Olivia from Lumiqour
It works
It works. I’ve spent so much of products that have empty promises. Lumiqour turkey tail probiotic+ helps my babies belly and all his bumps are gone. He had one really big one and about 10 small ones. After one month, they are all gone.
3 July 2026
Unprompted review
Reply from Lumiqour
Hi there,
Thank you so much for sharing your experience!
We're absolutely delighted to hear that our Turkey Tail Probiotic+ has made such a positive difference for your pup. Knowing that it's helped support his tummy and that you've seen such incredible improvement with his bumps truly means the world to us.
Thank you for trusting Lumiqour and for taking the time to leave your feedback. Wishing you and your furry friend many more happy, healthy years together!
Olivia from Lumiqour
Well o keep giving my dog the product…
Well o keep giving my dog the product but I didn’see change in the lumps. But he stop eating the grass and the smells of chips is gone.
Still have plenty of product
5 June 2026
Unprompted review
Reply from Lumiqour
Hi Annalisa,
Thank you for taking the time to share your experience.
We're glad to hear you've noticed positive changes, such as your dog no longer eating grass and the odor improving. While we understand it can be disappointing not to see changes in the lumps yet, every dog responds differently, and for some it can take a little longer.
Since you mentioned you still have plenty of product, we encourage you to continue using it consistently each day and ensure you're following the recommended dosage based on your dog's weight.
We truly appreciate your feedback and hope you'll continue to see further improvements over time.
Olivia from Lumiqour
I’m hoping this product is helping to…
I’m hoping this product is helping to keep my dog’s growths from coming. I have been using this product for several months now, and I definetly think the growths he has are not getting any larger.
3 July 2026
Unprompted review
Reply from Lumiqour
Hi Kathleen,
Thank you so much for sharing your experience!
We're glad to hear you've been using our Turkey Tail Probiotic+ consistently for several months and that you've noticed your dog's existing growths don't appear to be getting any larger. We understand every dog responds differently, and we truly appreciate you giving the product the time it needs.
Thank you for trusting Lumiqour and for taking the time to leave your feedback. We wish you and your pup continued health and happiness!
Olivia from Lumiqour
Order arrived in a week
Order arrived in a week. I ordered a 2 pack and we are just getting near the end of the first jar. My dog is very suspicious of anything new, especially if added to his food. He has been eating fine. It's a little early to tell if it's working, but so far, no complaints on the product
8 June 2026
Unprompted review
Reply from Lumiqour
Hi Jennifer,
Thank you so much for taking the time to share your experience!
We're glad to hear your order arrived quickly and that your pup has taken so well to the Turkey Tail Probiotic+, especially since he's usually cautious about anything new added to his food. That's wonderful to hear!
It can take a little time to see noticeable results, so we appreciate your patience and are grateful you've had a positive experience so far. We hope you'll continue to see the benefits as you work through the first jar.
Thank you again for your support!
Olivia from Lumiqour
Two months ago I ordered and still have…
Two months ago I ordered and still have not recieved. At first customer service assured me it was en route. Still not delivered. Customer service won't return emails. Will not return money. This is a scam. How many people ordered and got nothing?
But you know what I did get? Over 75 emails from Lumiqour asking me to buy more. Don't order, especially if you are in Canada. I can't believe they can still do business. Its sad really, could be a really good product, but because the fullfillment manager is clearly not doing a damn thing about it.
Taking money from people is stealing.
6 June 2026
Unprompted review
Reply from Lumiqour
Hi there,
We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication you've experienced.
We'd really like the opportunity to look into your order, investigate what happened, and work toward a resolution for you. Please feel free to contact us at support@lumiqour.com with your order details so our team can assist you as quickly as possible.
Thank you for bringing this to our attention.
Olivia from Lumiqour
My puppies haven't been using long enough to say yet.
My puppies haven't been using your turkey tail long enough to say it has worked to help them yet. Reviews I've read about your company are better than many of the others. I hope by the end of July, I can give you a better result review. Delivery time was good. Thank You.
2 July 2026
Unprompted review
Reply from Lumiqour
Hi John,
Thank you so much for your thoughtful review! We're glad to hear your order arrived quickly and that you've had a positive experience with our delivery.
Since your puppies have only recently started using our Turkey Tail supplement, it's still a bit early to evaluate the results. Many pet parents find that consistency is key, and improvements may become more noticeable with continued daily use.
We truly appreciate you giving our product a try and look forward to hearing how your puppies are doing by the end of July. Thank you again for your support!
Olivia from Lumiqour
Reply from Lumiqour
Hi Emily,
Thank you so much for your wonderful review! We're thrilled to hear you're enjoying the product and appreciate you taking the time to share your experience.
Your support means a lot to us, and we hope you continue to see great results!
Olivia from Lumiqour
interesting product but took weeks to…
interesting product but took weeks to receive and didn't understand the delays
7 June 2026
Unprompted review
Reply from Lumiqour
Hi Lisa,
Thank you for sharing your feedback. We're glad you found the product interesting, but we're sorry to hear that the delivery took longer than expected and that the delays weren't clearly communicated. We understand how frustrating that can be and apologize for the inconvenience.
If you have any questions about your order or if there's anything we can do to help, please feel free to contact us at support@lumiqour.com. We'd be happy to assist you.
Olivia from Lumiqour
Ive been giving this product to my 10yr…
Ive been giving this product to my 10yr pitbull for the past few weeks and let me tell you the difference in my dog. Prior to her having Turkey tail, she just laid around, did nothing. She wouldn't play with the other dogs anymore. Her, she just her quality of life was declining seriously. But now makes me cry, because now I'm watching her play, she goes to the beach, she's going swimming again. She's playing at the dog park with other dogs again.I can't think you guys enough forgively.My dog back for a little longer!!!! It was easy to order and pay for and the shipping was amazing. Their delivery service was impeccable I got it within days of ordering it and started her on it right away. I have 0 complaints with this company. They are awesome and they know what they are doing, and they are there to help you If ever you need anything or have anything to ask that you don't know about!
14 June 2026
Unprompted review
Reply from Lumiqour
Hi Chrystal,
Thank you so much for sharing your experience with us.
Reading your message truly means a lot. We’re so glad to hear your 10-year-old Pitbull is enjoying life again—seeing her play, swim at the beach, and have fun with other dogs must be incredibly special. We’re thrilled to know you’ve noticed such a positive change in her quality of life.
We’re also happy to hear the ordering process was easy, shipping was fast, and that our team has been there whenever you’ve needed support. Providing great service alongside a product you can trust is something we’re very passionate about.
Thank you again for your kind words and for trusting us to be part of your girl’s journey. We wish you both many more happy adventures together!
Olivia from Lumiqour
I honestly can’t give a review on a…
I honestly can’t give a review on a product I have never tried before.. You are getting the cart before the horse.. It’s backwards.
1 July 2026
Unprompted review
Reply from Lumiqour
Hi Reece,
Thank you for sharing your feedback! We completely understand your point, and you're right—it can be difficult to review a product before you've had the chance to properly try it.
Our supplement is designed to work gradually, and many customers begin noticing results around the third month of consistent use, so consistency is key. We hope you'll have the opportunity to experience the benefits over time.
If you have any questions about proper usage or need any assistance along the way, please don't hesitate to reach out to us at support@lumiqour.com. We're always happy to help.
Olivia from Lumiqour
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