While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We are a direct-to-consumer retail company with a close relationship to our manufacturer, ensuring high-quality control and product innovation. We've decided to claim our UK Trustpilot profile after noticing that other companies over the world have begun copying our product — often with poor build quality and disappointing customer experiences. We want to provide clarity, transparency, and a space where our genuine customers can share their feedback. Unlike these imitators, we operate from our own warehouse to ensure faster deliveries, and our customer service team replies to emails every single day. We’re here to offer a reliable product and honest support — and now, a space where our real customers can share their thoughts.
15660sw, 33193, Miami, United States
2.9
3 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Camera are good however accessories never received. Company claimed they packed it in the same bag as camera however there was no additional items. This product can be bought from other trusted companies. Do not waste your time with this company. Poor customer experience.
I have had an awful experience with this company. I contacted them regarding the accessories, which they replied to, but sadly it wasn't suitable for what I needed it for so contacted them regarding returning it, and have since sent 3 separate emails and have not had a response even when their policy says you can have a hassle-free return!
Wouldn't recommend sadly!
This company says it has 5 stars on it's web site!!! There are NONE! They replied below. Still only one... Me! 😄🤣
Reply from Luminouscheck
Hi! We've just claimed our official Trustpilot profile because several other shops have been copying our products and creating confusion. Those sites do not represent us, and the experience they provide is often very different.
Our reviews are now beginning to reflect the real feedback from our actual customers — and we truly appreciate your patience while we get everything properly set up here.
— Visus Team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
