Lumilux Reviews 

Scam scam
I ordered the magnetic lashes. I only received 1 cheap set of sticky lashes, no kit and no extra free pair this a scam . Did send them an email that I’m wanting a full refund. I received a pair of cheap stick on lashes in a small cardboard box with lots of Chinese writing … scam scam scam

Buyer BEWARE! I ordered magnetic eyelash kits during a BOGO sale, so should have received two kits. I only received one set of eyelashes in a single package with no applicator or kit. I contacted them through email and provided pictures to show that the order was incomplete. Their canned response was "our team has confirmed that all items were sent with your order". Paid through PayPal so I have a claim pending to get a full refund. This is no doubt an absolute scam!

ZERO STARS! Hopefully you’re reading this before you purchase these supposedly magnetic lashes. DO NOT BUY! I received a small yellow box with a bunch of Chinese lettering on it. Since I order a lot from Temu, i thought it was something from there & had forgotten I bought it. Well, I opened box and a pair of cheap eyelashes were in it. The box does not indicate where it came from or the name of the company. Where are the two sets of magnetic lashes & their kits that i ordered? I emailed them & they stated, i received my order. WTH?! I will definitely be reporting them to eConsumers.com & everywhere else I can. They need to send what they advertise or refund our money. I also learned my lesson of reading reviews before purchasing online! smh

I bought magnetic eyelash kits during a BOGO sale, so should have received two kits. It took over a month to receive it, and what I got was ONE set of eyelashes, not the two I ordered, and no applicator or kit at all. The item number on the eyelashes received was USB01 but the item number on the invoice was USB10. Clearly NOT the item ordered. When I contacted them and provided clear pictures and proof that this was not my order, their response was "our team has confirmed that all items were sent with your order". BUT! They can send me more eyelashes if I pay the shipping cost. I shouldn't have to pay more to get my original order fixed! This is a total scam!

This company does not deserve one star.

Ordered magnetic lashes on 9/27/2024 and received shipment notification the next day. Unable to track with provided tracking number. I sent a few emails asking for either an update or a refund but have yet to even receive a response.

Update: Lashes finally arrived yesterday, October 29. Ordered 2 sets during BOGO sale but received only 1 set the applicator is flimsy and no instructions were included.

DO NOT PURCHASE!!!

I was sent a set of magnetic eyelashes but I didn't get the last set where the magnetic tweezers were included, but you can get your money back by filling out a form so they come and pay me my money back zero star to you

Wish I read the reviews. A complete scam. You get sent complete crap & they do not respond to outreaches despite claiming a money back guarantee on the website. Avoid like the plague or just set fire to your money.

I bought an item over a month ago. It was delivered to a wrong postcode and got a notification the item has been returned to the sender. I came to realise they actually don't have a customer service phone number.
I've tried reaching out to the email address provided but nothing. Just lost £64

I bought a pair of their magnetic eyelashes to try and they did not send the applicator with them. I have contacted them several times through email and they have yet to send them. What a waste of money!

I ordered 2 magnetic lash kits in August. I have not received them. I’ve messaged them over and over and over. They keep sending me messages thanking me for patience. It’s October. Ridiculousssssss

I have written to the email supplied with the online order which is ukshopperdirect etc ( site won’t display address) many times and there is no response. Do not purchase from this company. I believe they are scammers very poor in fact no stars …

This website is a scam. I am in the process of reporting them to the National Cyber Security Centre and I encourage others who have left reviews detailing their awful experiences to do the same. The products are of poor and in fact dangerous quality and there is no response from the team to send them back and organie a refund.

Customer service do not respond no matter if you contact via the website or socials. Faulty product and I can't return it.

Absolute rubbish. The quality of product is disgraceful and they don’t contact you when you want to return even though their website states you can return it not satisfied. Scam.

I bought an Infrared LED Hair Growth Scalp Massager Brush with this company and then wanted to return it as I received something very similar as a present from a friend. I reached out several time to Lumilux to return the product, but I NEVER got a reply. LUMILUX is NOT a reliable company to buy from online.