LUMA Travel Insurance Reviews 5

TrustScore 4 out of 5

4.1

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Company details

  1. Travel Insurance Company

Written by the company

LUMA Travel is a leading provider of global travel insurance solutions, trusted by individuals and organizations worldwide. We make it possible for travelers to protect their journeys with coverage designed to handle the unexpected — from emergency medical care and evacuation to trip cancellations, baggage issues, and beyond. What sets us apart is our dedicated medical team, MediPro, composed of international doctors with extensive experience in Asia. Their guidance helps travelers make informed decisions when facing health concerns abroad, ensuring access to the right care when it matters most. With strong partnerships with reputable insurers and assistance companies, and a wide network of medical providers across Asia, LUMA Travel combines international standards with deep regional knowledge. This unique blend allows us to deliver comprehensive protection and dependable support wherever your journey takes you. Our mission is simple: to make travel safer, smoother, and stress-free. Whether you are embarking on a short holiday, a business trip, or an extended adventure, LUMA Travel gives you the confidence to focus on the experiences ahead, knowing that your trip is backed by expertise, service, and care.


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Happy returning customer

I previously bought their insurance for my UK trip with my family, and recently just purchased for my upcoming trip to HK next month. Simple process online, and payment was straight forward - got the documents in my email within minutes from paying.

18 August 2025
Unprompted review
LUMA Travel Insurance logo

Reply from LUMA Travel Insurance

Thanks a lot for your continued trust and taking us with you on all your trips!

Rated 5 out of 5 stars

Easy to apply online travel insurance

I bought it for my trip to Penang. Convenient and peace of mind to have.

1 May 2025
Unprompted review
LUMA Travel Insurance logo

Reply from LUMA Travel Insurance

Thank you Nina, glad we were part of your trip to Malaysia and hope to accompany you on your next one!

Rated 5 out of 5 stars

Fast and convenient online service

I bought LUMA Travel Insurance for my Asia Trip and it was so easy, everything was done online in just a few minutes, and I received my certificate right away. The process was clear, simple and hassle-free which gave me peace of mind before even starting my journey. I really appreciated how smooth it was.

1 September 2025
Unprompted review
LUMA Travel Insurance logo

Reply from LUMA Travel Insurance

Thank you, May, for your feedback. We're glad everything went smoothly and look forward to accompanying you on your next trip!

Rated 5 out of 5 stars

Insurance for Staff

As an HR Director, I use LUMA Travel insurance to ensure our staff is covered whenever they travel for business. I book it online when they plan their trip or even last minute. Peace of mind for all.

4 August 2025
Unprompted review
LUMA Travel Insurance logo

Reply from LUMA Travel Insurance

Thank you Frédérique for sharing your experience. It means a lot to us — and we’re especially thrilled to welcome you as our very first reviewer! We’re glad to know we’re meeting your needs by supporting your team’s business trips, whether planned in advance or arranged last minute. We’re happy to help make things smoother and take a bit of the stress off your shoulders.

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