No credit for returned items, no response... Very disappointing.
I have had a bad experience trying to get a credit note for goods which were returned two months ago. My mum bought my sisters and I Christmas gifts - bracelets - which were sadly too small. I posted them back in perfect condition in original packaging (first class) immediately following the holidays but have not received a credit note . I have sent many polite emails and requests but have had no response. The value of the returned goods is over £300 - paid by my 87 year old mother who is still waiting for her daughters to be able to receive a replacement gift.
Reply from Lulu B Jewellery
Dear Katherine
We have just seen your Trustpilot comment. While we were very sorry to hear that you were disappointed with our service, we were pleased to finally solve the mystery of the two returned bracelets we have here.
They were returned without a note or order number, so we were unable to identify the order or your details. We had also been looking out for an email regarding where the credit notes should be sent so that we could action this, but we have not received any emails. This is very strange, as we did receive your first email. I wonder which email address you sent your subsequent emails to?
Could you please confirm that your mother’s name and email me at lulu@lulub.co.uk
We do have this gorgeous bracelet available in a medium size, so we would be happy to exchange the bracelets for the larger size if you would prefer. Alternatively, we can issue credit notes instead. We are also able to send them to two different addresses if needed.
We apologise again for this misunderstanding and very much hope we can resolve the issue for you today.
Kind regards,
Lulu
