The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... See more
Company replied
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Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... See more
Company replied
Great prices, speedy delivery and goods were in perfect condition. Very impressed - would highly recommend 😊
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... See more
Company replied
Company details
Written by the company
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Contact info
167 Hermitage Road, N4 1LZ, London, United Kingdom
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and hassle free…
Excellent service and hassle free experience. I ordered my Samsonite Garment Bag on a Sunday at 4pm and it was delivered for free by DPD on the next Tuesday by midday.
10% discount was a bonus on top - I would definitely buy from Luggage Superstore for my next travel accessory. Well done LS!
16 April 2024
Unprompted review
Reply from Luggage Superstore
Hi Fiona,
Thank you for your review! We love a fast delivery wherever possible. If we can be of any assistance in the future please do get in touch.
Best,
Laura
Customer Service
Impressive
We were after a particular suitcase and on searching Luggage superstore came up trumps for competitive pricing, availability and delivery. I opted for standard delivery but it was delivered the next day. Excellent service, will not hesitate to recommend
4 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning Patricia,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
5 Stars
I was unsure to buy a product from them because the price was even cheaper than Samsonite outlet. I called their customer service and they assured me that their products Re 100% Genuine and I can check the warranty directly with Samsonite. I received the item the day after I placed the order and I am in love. So beautiful and came its original packaging. I am so happy with my purchase
9 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning Jasmine,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
The item was delivered as scheduled
The item was delivered as scheduled. I am very happy with the quality of the product.
The courier was polite and professional.
10 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning James,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
Excellent Customer Service
Excellent customer service, email response reference discount code and correcting an error (made my me) in terms of delivery address - phenomenal. Special mention to Georgia. Thank you.
8 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning Ceri,
Thank you very much for your 5 star review, we truly appreciate this. I will pass on your special mention to Georgia, she is great! Wishing you a wonderful day.
All the best,
Laura
Good discount off case
Good discount off case, delivered next day (didn’t pay for that) and quality item. Very happy, brilliant service, would recommend to anyone based on my experience
5 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning James,
Thank you very much for your 5 star review, we truly appreciate this. We love a fast delivery wherever possible! Wishing you a wonderful day.
All the best,
Laura
Suitcase
This was an easy purchase. Easy to order online. Excellent price. Free postage and it arrived the very next day. And the suitcase is great quality. I already own an identical one and have used it often. It is a great suitcase. I would recommend this company.
3 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning James,
Thank you very much for your 5 star review, we truly appreciate this. We do love a fast delivery wherever possible! Wishing you a wonderful day.
All the best,
Laura
Reply from Luggage Superstore
Good morning,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
Travel suitcases
Ordered the cases on easter Saturday and delivered on the 03/04/2024. Cases came boxed up and protected in a large plastic bag. We ordered Amercan Tourister Jetdriver in navy look great and a good price
30 March 2024
Unprompted review
Reply from Luggage Superstore
Good morning Joe,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
Quality all the way
Very pleased indeed with the fast service and superb duffle case !
3 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning Andrew,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
I had an issue with a faulty zip on a…
I had an issue with a faulty zip on a new case just before I went on holiday. I contacted LS and spoke to Laura in customer service. She responded quickly and was very helpful, I sent a few pictures of my faulty case & was asked if I wanted a replacement or a refund. I needed the case so a replacement (and my choice of colour) was sent within 48 hours.
Great service & great new case! Would use again.
10 February 2024
Unprompted review
Reply from Luggage Superstore
Good morning Natalie,
Thank you very much for your 5 star review, we truly appreciate this. I am pleased I could resolve your query quickly and efficiently. Wishing you a wonderful day.
All the best,
Laura
I have been waiting for days and I even don’t have a shipment info
I ordered a backpack on 21st of March and as of today I haven’t even received an order tracking number. I contacted with the customer service a couple of times and I was told I will receive the tracking number by today. Still nothing…
My order was supposed to be a birthday gift but unfortunately birthday passed and I still don’t have the product. I was fine with waiting but still having no info about shipment makes me think it will take ages.
This was my first order and I am very unhappy about it. If I knew, I would have ordered from Amazon.
3 April 2024
Unprompted review
Reply from Luggage Superstore
Good morning,
Unfortunately I cannot locate your order to look into this matter from the details on your review. Please email us at customerservice@luggagesuperstore.co.uk FOA Laura and I will look into this matter today for you.
Kindest regards,
Laura
Customer Service
Useless
Useless. I paid next day delivery and for some mysterious reason that wasn’t explained they weren’t able to deliver.
28 March 2024
Unprompted review
Reply from Luggage Superstore
Good afternoon James,
We cannot locate your order with the details provided by this review. We would like to look into this matter and provide an explanation if we were unable to deliver when expected.
Please email us at customerservice@luggagesuperstore.co.uk with your order number and postcode.
I look forward to hearing from you so we can have this matter resolved.
Kindest regards,
Laura
Truly great customer service which is…
Truly great customer service which is rare. Responsive and capable - sorted out the lock issue with my luggage quickly and efficiently. Most importantly the communication was impeccable.
25 March 2024
Unprompted review
Reply from Luggage Superstore
Good afternoon Gregory,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us and the support provided by our customer service team.
All the best,
Laura
Quality product at a decent price
Quality product at a decent price with a fast and flawless delivery - can't ask for more than that - many thanks.
23 March 2024
Unprompted review
Reply from Luggage Superstore
Good afternoon Neil,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us.
All the best,
Laura
Brilliant quick service
Ordered at 1.30pm and my item arrived at 10.30am the next day without me paying extra for next day delivery.
Brilliant service thank you
21 March 2024
Unprompted review
Reply from Luggage Superstore
Good afternoon Jane,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us. We love a fast delivery whenever possible!
All the best,
Laura
Unbelievably bad
Completely wrong order received! Now 4 days before a holiday I have no case.
DO NOT USE THESE
15 March 2024
Unprompted review
Reply from Luggage Superstore
Hello Wayne,
I am so very sorry for our error of sending the wrong item to you.
As agreed with you this morning a collection of the incorrect item has been arranged and a full refund is to be processed.
This error has been highlighted to our warehouse manager and will be investigated to ensure this does not happen again.
I hope you have a lovely weekend and we will keep in touch with updates via email.
Kindest regards,
Laura
Ordered luggage
Ordered luggage, paid extra to have a weekend delivery however this was ignored as the delivery was scheduled for a weekday.
I had to change work plans to be in to receive the delivery.
UPDATE
Great response from Luggage Superstore - thanks.
2 March 2024
Unprompted review
Reply from Luggage Superstore
Hello Keith,
I am very sorry we sent the item too early and for the inconvenience caused by this. I have processed a refund for the Weekend Delivery fee you paid.
Wishing you a lovely weekend.
Kindest regards,
Laura
Fantastic Customer Care.
Regardless of the outcome, the team at Luggage Superstore were amazing and I have to give credit to - Laura at customer service as she went above and beyond to help me resolve the issue with DPD.
23 February 2024
Unprompted review
Reply from Luggage Superstore
Good afternoon Mitchell,
Thank you very much for your kind words! I am pleased we got this resolved for you.
All the best,
Laura
Good service!
Just a really good company to deal with, no delays and arrived on time. Thank you.
5 March 2024
Unprompted review
Reply from Luggage Superstore
Hello John,
Thank you very much for your kind words!
All the best,
Laura
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