Luggage Forward Reviews 

Luggage was picked up promptly at the beginning of the trip. I received an email when it had arrived at the cruise terminal.At the end of the cruise I had instructions on what to do with my bag and it arrived at my home without a glitch.
As the years go by it is hard to carry a big suitcase through the airport and this makes it so easy.

I sent a brand new blue luggage suit case and it arrived completely black as if it was ran over by a car

Got the job done in the time frame expected.

I especially appreciate that I was able to handle this entire process on-line without have to make any phone calls.

Due to an accident, we had to cancel our trip only a few days before it was supposed to begin. our luggage had already been picked up and was waiting for us in the embarkment port. i sent an email explaining the situation yo luggage forward and before the cruise ship left the port, our luggage was shipped back to our home address. We won't hesitate to use luggage forward for our next trip.

Luggage was on time.

I have used Luggage Forward's service several times, usually for cruise clothing that I won't need on the rest of my trip. The bag always arrives on time with everything in perfect condition. Any time I've called with a question, the person I spoke to was pleasant and helpful.

Picked up luggage on time, both coming and going, and delivered exactly as promised (one was early). Excellent service - will use again.

The initial arrangements of getting the shipping labels went well. I subsequently needed to change the delivery destination. I called their US and UK contacts four times (three times talking with an AI generated bot). I also sent them a text explaining the change. I eventually got a human and requested the change of delivery address. He said no problem a confirmation message would be sent and the change made. I received no update RE the change in delivery. When I returned home the clubs were delivered to my home rather than the updated address. I will not be using Luggage Forward again because of the poor communications, their lack of follow through and the fact that their site doesn't provide the ability to properly track the specific location of the shipment.

Luggage arrived at both locations before the promised delivery date.

You picked up my luggage one week before we were to be in Switzerland on a Viking cruise. You gave me date for pickup. A day later you delivered it back to me. You used my pickup address for both pickup and delivery. When I called you I was just told to pit it back out the next morning. When I asked how you would know which boat to deliver it to I was told that you have information on all the cruises. Later that day I was feeling nervous and called you back and person said there was no way you could deliver in one week- you need two weeks to deliver to Switzerland. So we carried our checked luggage with us. I’d never again trust you with my luggage.

So great not to have to schlep bags and just have them show up on your cruise ship! Way to go, for sure

We have used Luggage Forward, Luggage Free and ShipGo and all have caused us hassles at the end of our cruises.
LUGGAGE Forward was to pick up our luggage when we disembarked in Montreal. There was no representative in or around the terminal. Because this had been an issue with the other companies, we had asked for the contact agents name and phone number which we could not get as they assured us someone would be at the terminal. They were not. An agent for Holland America had a contact and called for us and was assured someone would come to collect the luggage which we had to leave unattended. After being notified when to expect our luggage at home and it did not arrive, my Travel Agent tried to find out its status unsuccessfully. Finally it was located, still in Montreal. A request was made by Luggage Forward for the combinations to open (what we had left unlocked) the luggage at customs. Two weeks and two days after we disembarked our luggage arrived undamaged. However it had been searched and three items are missing.
The guarantee stated you can track your luggage all the way but if you do not receive any tracking information (as we never did) you cannot do that.
It was only after numerous phone calls that my travel agent spoke to a Senior Representative that she got any accurate information. We received two e mails that the luggage was due to arrive and then that it had arrived.
The e mail giving us the delivery date stated that we did not need to be home. The DHL driver required we sign we had received the luggage.
Overall poor service and terrible communications.

I find Luggage Forward to be completely reliable and I’ve used the service both domestically and internationally. Reliably is the most factor!

Great service.

Everything promised was delivered. Golf clubs arrived at destination early and returned to us as promised

Luggage Forward kept their commitments. My luggage was picked up when promised. Our luggage was waiting in our room on the Viking Mars as promised. A Luggage Forward rep was waiting outside the Customs/docking area in New York as promised; and my luggage was delivered to my home earlier than the date that was promised. I would use Luggage Forward again and would recommend them to others.
I would however recommend that Luggage Forward make it easier for customers to speak to a human person when requested.

This was so effortless and well worth the money. I didn't need to worry about my luggage and when I got to my ship - it was there waiting. I will definitely use this service again.

Easy drop-off instructions. Effortless tracking. Early delivery. Price a quarter what UPS wanted to charge. Will do in the future.

The drop off at the Queen Elizabeth cruise terminal in Southampton was extremely clear, efficient and easy. It was pure pleasure to get rid of my big cases of tuxedos and gowns and travel home feeling "light".