Lufthansa Reviews 

i flew in September 2025, my suitcase was lost under your responsibility, and the manner in which my case has been handled is profoundly unsatisfactory. I am firmly convinced that my luggage remains somewhere within your facilities and that you possess the means to locate it. Nevertheless, the efforts undertaken thus far have been markedly inadequate.

The disparity between the minimal attention devoted to my situation and the exceptional urgency demonstrated in the case involving a suitcase containing an Oscar is both evident and unacceptable. It is clear that the heightened diligence in that instance was driven by the publicity surrounding it. I must express my deep dissatisfaction with the lack of equivalent seriousness, transparency, and commitment in addressing my claim

I have waited for 5 days to actually get in touch with customer agent because of endless queue and the live agent (Gerald) was totally illiterate, not understanding simple questions. Then I asked what he needs from me to get the information I need, he just ended the live chat. After 5 days of waiting!!!!!

I will never buy tickets from these people again Lufthansa liars . They completely ruined our vacation — simply irresponsible and unwilling to take accountability for what they did. They canceled our tickets on the last day, and we were forced to buy new ones ourselves because their only option was a 17-hour layover, which we were not obliged to accept. This was in Switzerland, and there was no guarantee we would receive a hotel, transportation to the hotel, or food — we had to pay for everything ourselves.

We flew Lufthansa on a 3 hr flight from Frankfurt to Istanbul. They don’t offer food, except a hotel complimentary sized Lindt chocolate. In comparison, Turkish Airline (Part of the same Star Alliance) on a 1 hr domestic flight from IST to KAYSERIA offered sandwiches, and 2.3 hr flight from IST to Munich, a proper meal. Also their flight attendants have some attitude problem for no reason.

I could put minus 100 I would. The worst customer service ever. Do not fly with this airline.
I booked an engineer from our company to fly Lufthansa London to Dresden I received an email to say his return flights for Friday 10.04.26 where cancelled due to strike action and he had be booked on a flight on 12.04.26 at 7am. I rang Lufthansa to say this is not convient to cancel the flight and give me a refund and got AI who kept say I had booked through a 3rd party and I had to go to them which I did and they said no I have to go back to Lufthansa as they had not given the 3rd party access to the flight to ask for the refund, it was totally impossible to get a human to help me to open up the flight details to the 3rd party to allow them to make the necessary refund for the flight that was moved 2 days with out asking the passenger.
DO NOT FLY WITH THIS AIRLINE THEY SHOULD BE SUED (the hours I wasted on the phone and Ai chat and impossible to get a human)

What once used to be a great airline has now declined in oblivion. This is the umpteenth time my flight has been delayed for over an hour, it makes flying...simply put...torturous. I'm sure their margins are improving...apparently, that's all that matters to you.

Hello,
I'm contacting you regarding a very embarrassing situation that Lufthansa is handling unprofessionally.
My son and I were coming back to London from Cagliari, with a one-stop in Munich. Due to issues, the flight landed late, and we lost the second flight to London. I have asked for compensation. I got the compensation through AirHelp. My son received positive news from Lufthansa that he would receive compensation under Regulation (EC) No. 261/2004, which states that the passenger is entitled to a payment of 400 EUR or 346.72 GBP as flight compensation (Cut and paste from your email). Then Lufthansa changed its mind. Long story short I received the money while my son didn't. After so many emails, I have decided to sue your company. Considering that, for the same case, you reimbursed me and not my son, it will be easy to win the case. Lufthansa will pay for the time I lost writing more than 10 emails and the legal costs. I'm also reporting the case to the media.
Kind Regards,
domenico

We booked a holiday of a lifetime through TUI, who sent us on our trip to Kenya on Lufthansa.
Not having travelled with Lufthansa before we assumed that we could look forward to a wonderful experience from such an established brand.
Our long haul journey , from Heathrow to Mombasa via Frankfurt, was Premium Economy as Business Class was full. On the way back we secured Business Class.
It was a disappointing experience.
On the way out, we were delayed by over an hour at Frankfurt. To break the journey we used the Lufthansa Lounge but, despite the delay being their fault, they insisted on us paying for the privilege.
Upon arrival at the hotel in Mombasa we found that one of our cases had been broken into, the locks smashed and items of clothing and toiletries stolen. Their response was simply contact your insurance company.
On the way back, my television wouldn’t work, despite cabin staff rebooting it several times. They did offer me a fresh seat but I wanted to sit with my wife.
It was all very disappointing and will put me off travelling with them again.
On another point, my wife was hospitalised during our stay so I tried to arrange an early flight back. TUI told me to speak with Lufthansa. Lufthansa told me to speak with their service partner, Discover Airlines. Discover told me to speak with TUI. Not helpful!!
I have rated this experience as two stars. This is because the facilities on the plane were first class and the staff friendly, helpful and professional.
But, overall, a very disappointing experience!

My experience with Lufthansa was extremely disappointing and completely unacceptable.

Due to a delay caused by the carrier, I missed a connecting flight that was also operated by Lufthansa. As a result, I was stranded in the middle of the night in a foreign country with absolutely no meaningful assistance from the airline.

Lufthansa provided:

no hotel accommodation

no meals

no transport

no clear guidance on what to do

The overall attitude can be summed up as: “figure it out yourself.”

I was forced to cover all expenses out of my own pocket, including hotel, food, and transport. I eventually reached my final destination more than 24 hours later.

What makes this situation even worse is what happened afterward. I submitted a formal complaint through Lufthansa’s official website on 23 October 2025. Despite sending multiple reminder emails, I have received no response for over three months. Complete silence.

As a paying passenger, I feel ignored and disrespected. The lack of support during the disruption and the total absence of communication afterward show a shocking level of disregard for passenger rights.

If you expect:

real assistance during flight disruptions

respect for passengers

basic post-flight communication

I strongly recommend looking elsewhere.
This was my last conscious experience with Lufthansa.
Case numer: FB ID 42235462

Lufthansa are by far the worst Airline I have ever booked with. we booked a return flight from the UK to Helsinki with a connection in Munich. All four flights were delayed. This resulted in one passenger in our booking not having luggage. We were told the suitcase would be delivered within 24 hours. This didn't happen and i received an email to say we would need to collect it. This was day 3 of a 5 day trip.

We are delayed on our flight into Munich and removed from our next flight resulting in a hotel stay. No luggage again. Had to purchase food and toiletries. Managed to get on a flight within 24 hours but, this was sorted myself and not automatically by Lufthansa.

Arrived at the airport and delayed, again! this time, no crew for the aircraft. finally got back to the UK where I submitted a compensation request for expenses and 3 hour+ delay. Still waiting for contact. I've attempted to call twice, no contact in that department. spoke to 2 people who checked on my FB ID's to be told I would be contacted in 48 hours. Not happened. You can only contact them via email but, they do not reply. 3 emails sent over 2 weeks, no contact. The customer service department is none existent.
I will not be flying with the airline again.

Next month it will be 1 year since we took our first and LAST Lufthansa flight. We traveled with our Pomeranian service animal, who weighs less than 5 pounds. We paid $700 upgrade charge for my wife and I to have seats in the MAIN cabin, and $150 fee for our service animal to ride there with us— because when the Lufthansa agent called us, we were informed that we could NOT travel in the ECONOMY section with our service animal. When we called Lufthansa the day before the flight departure to get our assigned seats in the MAIN cabin, we were instead seats in the ECONOMY section because the main cabin was overbooked. Although we had PAID $950 to travel in the MAIN cabin, we HAD to travel in the ECONOMY section from Atlanta GA, USA to Lisbon, Portugal. In March 2025 I submitted our reimbursement claim to Lufthansa, along with ALL of the necessary documentation to verify our claim. Since then, I have received NOTHING from Lufthansa except an email that acknowledged receiving our claim. Numerous phone conversations with Lufthansa customer “relations” agents have no results. The $850 upgrade fees to travel in the MAIN cabin, along with our seat assignments in the ECONOMY section, and the refusal to reimburse us for seating that we paid for, but did NOT get— make this deal a SCAM!
When we deal with the disgusting way that Lufthansa has dealt with us, we have good reason to refer to this airline as LUFTWAFFE instead of Lufstansa.

BEWARE with REBOOKING, when you buy the ticket it says "rebooking allowed with a fee", then you find out it doesn't allow to change airports. There is NO place where they explain this.

They won't let you change the flight later. VERY BAD experience with contact, you DON'T have anyplace to escalate the problem and they just don't care.

This was a nightmare from start to finish. First they questioned the space in the carrier for my dog. This carrier has been used for her travel many times. She is 5 kg, and the carrier is at the maximum of the regulation size. Any larger and they wouldn’t allow it in the cabin. Then they forced us to check our carry on. It was full of delicate pastries, along with uncheckables such as medications, lithium batteries, memory cards and cameras, and our lunch. While they forced me to check the bag, i ended up having to carry its contents in 2 loose plastic bags. Hazardous, impractical, and unbelievably annoying. Why do they call them ‘carry ons’? I rarely write reviews like this but this time i have to.

I paid for a fully refundable Business class ticket from Germany to the US on my US$ credit card using my computer while in Switzerland. Without my authorization, Lufthansa converted the EUR ticket price to CHF with a 3% exchange fee and charged that to my US$ credit card. Two days later I canceled the fully refundable ticket without Lufthansa refunding the $150 exchange service fee and also keeping a $25 "Airline Service Fee" for a total of $175 !! I have asked my credit card company to reverse these fees.

I booked a Lufthansa flight from Luxembourg to Geneva connecting through Frankfurt. The Luxembourg flight arrived in Frankfurt late and then the bus to the terminal took 15 mins. Everyone on the bus was tense as a lot of people travelling from Lux to Frankfurt do so to pick up connecting flight (options from Lux direct are limited). As soon as we got to the terminal everyone started legging it to get to their respective gates. I honestly could not have run faster through the terminals to get to my gate. The gate was due to close at 8.45 and boy did they stick to that. I got there at 8.47 and the gate was closed. I wasn’t the only one who missed the flight. It seems crazy that they didn’t wait, knowing that there are passengers who have just landed and are making their way to the gate as quickly as possible

Overbooking of flight at Copenhagen Airport and denied boarding. I was obliged for a compensation on both "denied boarding" and "lost luggage" for that flight. The cases have been at Lufthansa for 4 months and they have still not paid out the money. I am so disappointed with Lufthansa and I will onwards no longer fly Lufthansa.

I usually book early. Always with a lot of legroom and next to each other with my family. Lufthansa has rearranged the seats for every reservation I've made so far, and in the end we didn't even get the big legroom, claiming that they had started another plane, not the one we originally booked. Our suitcase was broken and they send emails half a year before the trip, about reorganizing the seat, changing the departure and arrival of the plane, and in the end it turns out that the departure time doesn't change. It's as if they want to test whether I'd rather cancel the reservation. I've never experienced this with any other company. They don't offer compensation if we don't get the seat we originally booked. They turn the whole preparation into a concentrated stress.

They screwed up my name on a flight with United Airlines to the US and despite calling them 30 times over the two days prior to the flight they refused to correct it, rather they said they would and didn't. Ruined everything no apology no compensation.

I booked a ticket for my 65-year-old mother, who has a disability. During her journey from Frankfurt (FRA) to Calgary (YYC) on flight 4Y76, she was not provided the Jain meal that had been promised, which left her without food for the duration of the flight. Additionally, she was not treated with the respect and care she deserved throughout this segment of the trip.

Worst flying experience ever. My husband and I recently had a missed international connection with Lufthansa due to a weather delay. We had paid a couple grand to upgrade to business class. The flight we were rerouted on did not have a comparable seat, so we took a downgrade to Economy. Lufthansa refuses to refund the upgrade fee, although the upgrade went unused through no fault of our own. This is contrary to German and EU law and basic standards of decency. Customer service is a joke manned by polite people in international call centers who have no ability to access the needed info or offer solutions. Feedback requests through the web site and emails go unanswered. This airline is a total scam. We are having to go the credit card dispute route to get our money back.