Great customer service If you dont use the bonuses then withdrawal is easy as there are no wagering requirements. Yes you have to verify ID but thats just policy on every gambling site. My winnings... See more
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Honest opinion, wouldn’t recommend this casino. I spend hundreds / thousands no cash back or bonus in return. Live chat is impossible asking to contact via email. I’ve emailed several times to close m... See more
Company replied
After reading the reviews (after I had already played on the site) I was a little worried as I was experiencing problems being able to withdraw my winnings. I did not take the bonuses, as from previ... See more
One week after requesting withdrawal. Waiting hours to get a reply via chat. Then when they do they ignore my questions, not an apology. Not one reply via email. Cashout cancelled every time despite b... See more
Company replied
Company details
Written by the company
Welcome to Lucky Twice Casino, where everything comes in pairs—double the fun, double the rewards, and double the chances to win big! Unlike ordinary online casinos, we take excitement to the next level, ensuring that every spin, every game, and every bet delivers an electrifying experience—times two. At Lucky Twice Casino, we believe in maximizing your thrills with fast-paced action, generous promotions, and lightning-speed payouts. Why wait when you can win faster than ever? Whether you’re a seasoned high roller or a casual player looking for big wins, our casino is designed to keep you engaged and rewarded at every turn. From high-stakes table games to exhilarating slot machines, our platform is built for excitement—multiplied! But we’re not just about games—we’re about giving you more. Lucky Twice Casino delivers double the promotions, double the bonuses, and double the surprises. With every deposit, every spin, and every jackpot, you’ll experience the thrill of winning like never before. So, why settle for less when you can have twice the action? Join Lucky Twice Casino today and step into a world where your chances, rewards, and excitement are always multiplied. Get ready to play, win, and celebrate—because here, everything is twice as fun!
Contact info
Avenida Central, Calle 5, 10101, San José, Costa Rica
- +506 2256-7890
- support@luckytwice.com
- luckytwice.com
You should know
2.3
Poor
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
IGNORES CUSTOMERS
One week after requesting withdrawal. Waiting hours to get a reply via chat. Then when they do they ignore my questions, not an apology. Not one reply via email. Cashout cancelled every time despite being told via chat I passed kyc and my withdrawal would be processed. I intend to alert gambling commission as this company doesn't seem legitimate.
7 January 2026
Unprompted review
Reply from Lucky Twice
Dear Niall Bell,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns you’ve described regarding communication and withdrawal processing.
Withdrawal requests and verification checks are reviewed in accordance with our internal compliance procedures. In some cases, additional review steps may be required before a withdrawal can be completed, which can affect processing times. Without access to account-specific information through this platform, we’re unable to verify the status of your withdrawal or prior communications here.
To allow us to review this matter properly, please contact our customer support team directly or provide the email address used during registration so the details can be reviewed in more detail.
Kind regards,
LuckyTwice Casino
Shocking site won a large amountoff…
Shocking site won a large amount off money still not got it communication is zero to none do not out a penny on this website avoid at all costs
4 January 2026
Unprompted review
Reply from Lucky Twice
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has caused such concern.
Withdrawal requests and related communications are handled in accordance with our internal review procedures. Without access to account-specific information, we’re unable to verify the status of the withdrawal or review the communication history mentioned in your review.
To allow us to look into this matter properly, please contact our customer support team directly or provide the email address used during registration so the details can be reviewed in more detail.
Kind regards,
LuckyTwice Casino
Played over 20 grand at this casino in…
Played over 20 grand at this casino in 2025 got a few wins and once actually got it in to my account however on new yeafs day i made 2 deposits totalling 600 pounds and both left my bank but not credited to my lucky twice casino account ive involved my bank their 3rd party provider kryptronim said it was successful on their end for now days trying to reach the casino but nobody messages u back if this is whst they do to loyal players they must be crooks until this happened i was happy with this casino i even won14 grand one time albeit lost it all again
1 January 2026
Unprompted review
Reply from Lucky Twice
Dear DOMINIC CANTLEY,
Thank you for your feedback.
We understand your frustration regarding the two deposits totalling £600 that left your bank but were not credited to your LuckyTwice account on New Year's Day. We appreciate that you've already involved your bank and payment provider, and we value your loyalty as a player.
When deposits are not credited to an account, it typically means the transaction was rejected at the payment gateway level before reaching our platform. In these cases, the reversal is handled by your bank and payment provider, and can take 5-10 business days to appear in your account.
We would like to review your case and confirm the status of these transactions. Could you please provide your registered email address or phone number so we can investigate and keep you updated?
Kind regards,
LuckyTwice Team
Confiscated 1700 gbp of my winnings
Confiscated 1700 gbp of my winnings. For 6 weeks I contacted them about it and was eventually emailed by the VIP manager called Daniella. She told me 3 weeks ago she was dealing with the complaint. Since then I've sent many emails. Been on live chat and basically been ignored or fobbed off.
24 November 2025
Unprompted review
Reply from Lucky Twice
Dear K Ogaro,
Thank you for sharing your feedback.
We’re sorry to hear about your concerns regarding this matter.
Cases involving winnings reviews and related complaints are handled in line with our internal compliance and review procedures and may require coordination between different departments. Without access to account-specific information through this platform, we’re unable to verify the status of the case or any previous correspondence referenced in your review.
To allow us to follow up on this properly, we kindly ask you to contact our customer support team directly or provide the email address used during registration so the matter can be reviewed and clarified accordingly.
Kind regards,
LuckyTwice Casino
Great games
Great games only negative is the pay outs are really slow.
27 December 2025
Unprompted review
Great good payout when it’s went…
Great good payout when it’s went through procedures
24 December 2025
Unprompted review
Not enough bonus or loyalty rewards
Not enough bonus or loyalty rewards, half of links don’t work and bonus isn’t added with a deposit,, and withdrawals take forever and constantly having to upload documents for proof of card over and over again
24 December 2025
Unprompted review
Has a good variety of games and…
Has a good variety of games and jackpots. Bonuses are rare in some games both worth it once you land them.
23 December 2025
Unprompted review
I strugle to withdrawal
I strugle to withdrawal , never manage to doit , i played couple of tousend pounds and never cash back , every time i tried i had a different reason from the agents
20 December 2025
Unprompted review
Reply from Lucky Twice
Dear Miron Eduard,
Thank you for sharing your feedback.
We’re sorry to hear that you experienced difficulties when attempting to withdraw funds.
Withdrawal requests are reviewed individually in accordance with our internal procedures, and in some cases additional checks or clarifications may be required before a request can be completed. Without access to account-specific information, we’re unable to verify the reasons provided to you or review the status of your withdrawals here.
To allow us to look into this matter properly, please provide the email address or phone number used during registration, or contact our customer support team directly so the details can be reviewed more closely.
Kind regards,
LuckyTwice Casino
FRAUD
UPDATE AFTER YOUR REPLY BELOW: Your claim that you "do not engage in unsolicited communications" is simply not credible. I have received multiple unsolicited SMS messages promoting LuckyTwice Casino, despite never registering or consenting to any contact. These messages have been forwarded to Action Fraud (the UK's national fraud, and cybercrime reporting center) for investigation, as they appear to violate data protection and anti-spam regulations. I have also complained to your domain registrar and to your host and cloudflare, a company that is used to hide customers host addresses. Please don't pretend you are genuine or legitimate in any way.
It's telling that your Trustpilot page is filled with similar complaints from others about spam via SMS and emails, often from unrelated or burner domains. With an overall rating of just 2.3/5 from 125 reviews (or 2.1/5 from 42 on a related page), the vast majority are negative, highlighting issues like unresponsive support, withheld winnings, and persistent unsolicited marketing. This isn't "bad luck"—it's a clear pattern of poor practices.
I will not provide my email or phone number here, as that could expose me to further risks. Instead, I encourage regulators and potential customers to review the evidence on this page and avoid this operation.
FRAUD ALERT – Proceed with caution.
Luckytwice.com is part of a coordinated online fraud network and is not a legitimate or licensed casino. They operate through illegal SMS messages, email messages and fabricated bonus offers to lure victims into depositing money.
The whole setup is designed to steal funds, not pay out winnings.
This is the sms message they sent me from a burner domain tonight
“ Where have you been?! We have tried to contact you 3 times! You got this! Open:Link redacted)
So they admit to spamming me endlessly
This site is linked to burner domains and fraudulent intermediates such as betrealme.com where you will play a wheel, win a huge bonus, and victims will be redirected to Another domain with a final deposit page. Everything is hidden behind Cloudflare to obscure the true operators, and multiple people have already reported being defrauded by identical scam sites in the same network.
21 December 2025
Unprompted review
Reply from Lucky Twice
Dear Mark S,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns you’ve raised.
We would like to clarify that we do not engage in unsolicited communications, and all promotional messages are sent only to users who have provided consent. Any claims regarding third-party websites, external domains, or unrelated platforms cannot be verified or addressed without reviewing the specific account involved.
As we do not have access to account-level information through this platform, we’re unable to investigate the situation described in your review here. To allow us to review the matter properly, please provide the email address or phone number used during registration, or contact our customer support team directly so the details can be examined more closely.
Kind regards,
LuckyTwice Casino
Love this site!
20 December 2025
Unprompted review
Fraudulent company
Fraudulent company, avoid. Its about time these businesses were charged with theft and fraudulence!!!
17 December 2025
Unprompted review
Reply from Lucky Twice
Dear Andrew,
Thank you for sharing your feedback.
We’re sorry to hear that your experience has led to such a strong conclusion.
All player-related matters, including withdrawals and account activity, are handled in line with our internal review and compliance procedures. Without access to account-specific information, we’re unable to verify or comment on the situation mentioned in your review.
To allow us to look into this matter properly, please provide the email address or phone number used during registration, or contact our customer support team directly so the details can be reviewed more thoroughly.
Kind regards,
LuckyTwice Casino
Don’t know why I’m receiving…
Don’t know why I’m receiving unsolicited text messages advertising your casino with URL shorteners, But it’s annoying!
15 December 2025
Unprompted review
Great customer service
Great customer service
If you dont use the bonuses then withdrawal is easy as there are no wagering requirements. Yes you have to verify ID but thats just policy on every gambling site. My winnings are always in my account within a couple of days 3 at the most, I find that I win more on this site than I have on any of the UK sites. This is not a a fake review, Just saying as I find it, honestly. my only niggle is that compared to the UK sites you can cancel pending withdrawals, and its clear to see they leave time for you to do that before they process it. Thats a bit cheeky, I wish they wouldnt do that.
12 December 2025
Unprompted review
Good variation of games
Good variation of games. Easy to navigate site. Good customer service
10 December 2025
Unprompted review
Very quick and very good help fast pay 👍
Very quick and very good help fast pay 👍
9 December 2025
Unprompted review
BEWARE FRAUD
BEWARE FRAUD - DO NOT WASTE YOUR MONEY. I tried to withdraw winnings but they wanted a lot of paperwork to verify my ID. They also wanted proof of payment I apparently made via Google Pay which was in my transaction history. I never made this payment. They are now withholding my cash payout.
8 December 2025
Unprompted review
Reply from Lucky Twice
Dear R Garden,
Thank you for sharing your feedback.
We’re sorry to hear about the concerns you’ve described.
Verification requests and withdrawal reviews are carried out in line with our internal security and compliance procedures. In certain cases, additional documentation may be required to confirm transaction details and account ownership before a withdrawal can be processed.
As we do not have access to account-specific information through this platform, we’re unable to review the details of your case here. To allow us to look into the matter properly, please provide the email address or phone number used during registration, or contact our customer support team directly so the situation can be reviewed in detail.
Kind regards,
LuckyTwice Casino
Believe the bad reviews
Won't close my account when asked, scam site, won't verify you account and if your the lucky one you might but won't pay out. Avoid sites like this, I play on many sites this one has good games, good bonuses, but want money back or even withdraw your winning or deposit not happening 🙂 Take a chance or dont but bad reviews are there for a reason play safe!
6 December 2025
Unprompted review
Reply from Lucky Twice
Dear Kim Jones,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has led to these concerns.
Account verification, withdrawals, and account closure requests are reviewed in accordance with our established internal procedures. Without access to specific account details, we’re unable to verify or comment on the situation described in your review.
To allow us to review this matter properly, please provide the email address or phone number used during registration, or contact our customer support team directly so the details can be examined in more detail.
Kind regards,
LuckyTwice Casino
Nice games to play
5 December 2025
Unprompted review
Don't do it!!
They won't close my account; you can't set limits, and withdrawals sometimes take a very long time. I want to close my account! I've tried ten times already, but nothing happens.
2 December 2025
Unprompted review
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