Hi There,
We are very sorry to hear about your experience and that you have this impression of the online casino.
There are various ways to contact us casino including chat and by sending an email to support@luckymeslots.com - someone will always respond once you reach out to them.
When contacting us by email, you need to make sure you are contacting us from the registered email address that is on your account for security reasons so we are able to assist you.
Please note that as an online casino, there are regulations in place which are stated in our terms and conditions that players must verify their identity, address details, and any methods that are used to deposit.
If during the verification, you are waiting to withdraw funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on our responsible gaming page, here, you can also set deposit limits. As we are a Safer Gambling Casino, we are obligated to have all these options available for players and these can be placed at any time.
If you would like to discuss your concerns further, you can contact us directly by logging into your account and using the chat service ir emailing support@luckymeslots.com from your registered email address.
Thank you for understanding.
LuckyMeSlots Team