lucky2go Reviews 1,659

I booked a flight through Luck2Go only to be charged a significantly different amount than what was displayed at checkout. After sending multiple emails to their support team, I received no response whatsoever. For a platform handling real financial transactions, this level of dishonesty and non-communication is unacceptable. Avoid.

Update, to Lucky2go:

I have sent several emails and also raised this issue via the platform, but I have not received any response. Is there a specific reason for this lack of communication?

Booked a return ticket with them. The flight I selected was €598.91. While I was trying to transfer my money to an account of my debit card, I received an email with a booking number, saying "Your booking is waiting for payment" and clearly showed €598.91. I purchased the ticket and €1264.61 (€904.48 for ticket itself and €360.13 for taxes and fees). Why is the price so different? I sent two messages but I haven't heard anything. Such a fraud.

I tried to book 5 different times , after they let me fill out my information together with my credit card detail the message comes up that the cost of the flight has increased (by 100-200%) and do i want to go forward with the booking .

AVOID AT ANY COST: This company is a huge scam as they charge you more! I am searching for tickets in Airtickers.gr . Lucky2Go appears first on the list with the lowest price (ex. 55€)
After I fill all my details and on the right of the page, BEFORE clicking the FINAL CONFIRMATION BUTTON it STILL shows "55€" , at the end they will charge your credit card MORE! In my case 77€ !

Of course I know how much scammers they are and I had the exact amount in Revolut so the charge failed.

AVOID AT ANY COST! Always choose another agency to book your flights!

Edit: They replied to me and they lie that "All platforms ask a fee". FALSE.

Kiwi.com , EDreams.com do not ask for extra money. They sell the ticket at the EXACT SAME PRICE that Airtickets.gr mentions! Otherwise we would not even click on it. And Petas.gr asks for around 10% at the end. I know all of you because I buy around 8-10 airplane tickets per year.

You were saying 55€ in Airtickets.gr and you tried to:
A) Charge me 77€ ! HUGE difference than the price mentioned in Airtickets.gr
B) You did NOT WARN me BEFORE the checkout! On the right, the price says "55€" and in Revolut you tried to charge me 77€ . This is robbery, it is illegal and we must ALL file a complaint against you to sekretariat ds. konsumentów in Poland.

Once more: fraudsters! husltlers! You belong in jail!!! Look at the cheeky answer! A service fee for a service I have not wanted, not ordered, and was not even annouced! I could not even see, before approving the payment with my credit card, that you had added 30 euros to the price indicated during the ordered. The only price I agreed with was the one of 78 euros, not a penny more. I will pursue you. And keep your hypocritical "kind regards" for yourself, you criminals!!!!!!

He pedido anulación de la transacción a mi proveedor de tarjetas de crédito. I have asked for cancellation of the transaction with my credit card company.

Además, os he escrito en Español y debéis contestar en Español. Los Ingleses presuntuosis, quien pensáis de ser? Los jefes del mundo? Sois los más grandes estafadores del mundo, los anglosáxones seis los que fomentan casi todas las guerras del mundo! Yankees and Brits go home!!!!!!

Update: I have reported them to my credit card company and sent them an invitation to cancel the flight and refund me the WHOLE price, since they have frauded me. Waiting for a reply that surely will not come (or will be evasive). I will report them to the European Commission and the public prosecutor.

The price went up with €40,- just before making the payment. This caused me to not see the adjustment on time and pay more! I’ve emailed them but no reply so far.

Thats the fraud

Booked a flight with them as their pricing for a flight specifically showed that my carry-on baggage would be included in the price of my tickets (or "hand baggage" as they call it on their site). Once I got my confirmation, it showed that I only got personal bags (or "small bag" based on their website) included, and no carry-ons. I messaged the site advising, and they refused to fix it as according to them, they said that my carry-on that was included was actually my personal bag! I asked them to reimburse me due to the confusion, and they refused as by saying that my "hand baggage" was my "small bag", that clearly shows that my carry-on is somehow included in the pricing.

If a website says by their terminology that a carry-on is included by saying my carry-on is a personal bag, that is ridiculous. I looked on the website, and it didn't include an option to buy extra "hand baggage" either, which to me shows they aren't up to date on most Canadian airlines and how their baggage fees work.

If a site is clearly going to show 3 types of baggage, and only shows 2 types of baggage at time of booking, that is not "clearly stating" based on their reply.

Easy to access and use! Thanks!

Horrible experience! Their offer for a flight ticket was 129,32e while they finally charged me 154,62! I tried to reach them but it was impossible as there is no contact phone! I completed their complain form but never got back! They should be banned for being an option for booking!

Payment by credit card took some time and issues otherwise was through.

Great deal !!!

Given the fact that for the advertised fee, approx 145 USD, the flight included a 2nd 23Kg checked in luggage, which would cost an additional 80 USD should the booking would’ve been made through the airline website.

I made a reservation with Lucky2go and two days before my trip I canceled the tickets in accordance with the ticket cancellation conditions, in the refund contract clauses stipulate that the refund for the unused ticket like mine is made in the next fifteen days; and the cancellation fees amount to 27€ but since December 13, 2024 cancellation day until today I have not received my refund almost two months, and this is contrary to what is indicated in the general conditions for cancellation and refund of an unused ticket. Gentlemen, I need my money, don’t act like scammers. My reservation number is 6996684967 and it was a trip to South Africa. Please refund my money as soon as possible.

Price changed while booking the ticket after entering credit card details.

Booked a flight, they took money from my account and cancelled the booking due to no payment. No way of contacting them either. Disgraceful.

Easy
good m
prices

The price is great this is my first time use this app. i hesitate i hope is not a scam.
Thank you so much for helping me.i appreciate your help i can go home..God bless your site.

l’annulation du vol :

A catastrophic experience – to avoid at all costs!

Nonexistent customer service: it is impossible to reach them, whether by phone or email. My return ticket was canceled without my consent, supposedly because the flight was full, yet no alternative solution was offered. I am now stuck abroad, completely abandoned by this agency.

I had seen very negative reviews before booking, but I still decided to give them a chance. Big mistake! They respect neither their customers nor their legal obligations.

Avoid this agency if you don’t want to find yourself in a similar situation. You’ve been warned!

I wanted to cancel the payment, and there was an error on the website and it was written that it was not paid, but the money was written off the card and I can not return it. I can not contact the website directly because I need a reservation number, but I have not received anything by email. Help solve this problem.

Scam. On the final step after you have filled all information and added you bank card you will get a message that you price has been increased from 98$ to 1095$... they reduce original price just to attract people to go to their web-site but real prices are hidden from you. don't trust this polish service.