LTA Reviews 129

The one star was not intentional, I had to enter at least one star to be able to list my review. Otherwise, would have been zero. I bought an item for £28 which I returned as it didn't look as advertised. I was only reimbursed £20, they still charged me &8 for the posting and returning of my item. Robbery! Never again!

Very disappointing organisation, to begin with, there is no telephone number to ring?! How is that even possible to run a company or an organisation with paying members to not have a telephone number to ring? The websites are so outdated, still mention a number that was closed months ago (which has been pointed out to them, but no one seems to care or feel any responsibility for that). For (paying!) members it is only possible to submit a request with no possibility to email back to a received response. The responses are also insufficient and do not solve basic problems like tournament organisers cancelling tournaments without notice, missing and wrong results uploaded, missing returns for cancelled tournaments. It's just so disappointing and deteriorating, and then the LTA complaint about less members and people playing tennis. I wonder why... unbelievable management

My son has done his level 1 tennis coaching course and now wants to do his level 2. If he had known how difficult the LTA would make it he wouldn't have bothered ever starting the process. He had to apply for DBS but had problems because the LTA website didn't explain what he had to do. Once he'd jumped that hurdle he booked the first aid but still couldn't book onto the level 2 course. The LTA have brought something new in so if an applicant hasn't got the required tennis rating they have to undergo a readiness test (at yet more expense!!!!) and film themselves doing a demonstration but my son wasn't told what to demonstrate. Trying to get answers from the LTA is like getting blood from a stone. He did what he thought he had to do and submitted it but then failed it because it was incorrect. He has now been told what to do but he should've been told this 3 weeks ago. My son has wasted 3 weeks and he's said if he can't book onto the course starting 31st October he's giving up. This is shockingly bad. The LTA website is so badly designed and its impossible to speak to anyone.

Won't refund me after 3 weeks of trying, difficult to contact and won't reply to any messages regarding refund.

We are an entire tennis-loving family and we have also been members of the LTA for many years. In my opinion, this organisation is the worst-run tennis organisation of the Western world and in particular in developing home grown talent. One doesn’t have to look far to see the stark differences between the LTA and let’s their French equivalent... The LTA fails on every essential part of its “raison d’être”. It took the LTA over 6-month to reply to 3 emails I had sent. They never bothered picking up their phone lines and that was even before the pandemic. They never returned phone calls despite voicemails being left. Very disappointing organisation